UNIX Engineer Resume
Contact information
Hans R. Deutsch
19 Street
El Paso
Texas
Career objective
Looking for a challenging position of the UNIX Engineer Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Service Installation Engineer
Ensuring the achievement of contracted service levels
Managing external relationships and ensuring that high quality of service is maintained at all times
Ensuring that all the queries are dealt with in efficient and professional manner
Attend customer site to perform installations and Service calls in a professional and timely manner
2005 to Sept 2009 WINCOR NIXDORF
NCR and WINCOR Field Support Engineer
Attend customer site to resolve technical issues within customers SLA
Provide phone and email support for field engineers and Service Partners in order to resolve issues in a timely manner
Deliver hardware training courses for field engineers and Service Partners on EPOS and Banking products
Responsible for providing analysis of data and error logs to create clear resolution plans for under performing units
Installation and commissioning of Banking machines on to customer site
Document engineer bulletins and service manuals for field engineers
Studying product performance, liaising with the factory to improve performance within the UK
Providing technical input to the call centre to improve customers SLA’s and reduce the service call rate
2001 – 2005 OMNIPLUS / OEM+
Field / Repair Centre Senior Engineer
Lead a team of engineers scheduling work, providing technical assistance and training. Promoted to a repair centre management role at OEM+
Attend customer site to maintain and repair customer equipment within SLA
Tailor and deliver bespoke training courses for customers wishing
To maintain 56xx, 58xx and the Easy point range of NCR ATM’s
Coaching in house engineers
Quality check repairs carried out by repair centre engineers
Provide technical assistance to the sales team
International NCR, Fujitsu and Diebold OEM ATM trainer
Provide ad hoc telephone support to Omniplus / OEM+ customers
Document in house repair procedures for bench engineers
1999 – 2001 SIEMENS
Break fix field service engineer
Repair of NCR 56xx, 58xx ATM’s and EPOS equipment
Provide technical assistance to colleagues
Assisting with 2nd level telephone support
1997 – 1999 GRANADA COMPUTER SERVICES (SYNSTAR)
Break fix field service engineer
Repair of all banking equipment including, Servers, PC’s, routers, hubs, switches, passbook printers, note counters, IBM ATM’s and Teller Assist Units
1987 – 1996 NIXDORF COMPUTER
Repair centre engineer
Component level repair of monitors, Power Supply’s, EPOS equipment
Laptop computers, P.C’s, Laser and Dot Matrix Printers
Component level repair and refurbishment of all modules within the NCR 3rd Generation range of ATM’s
Commissioning and Installation of UNIX servers, E-pos equipment,
Nixdorf 8870 and Nixdorf 8860 Mini Computers
Completed a Three Year Apprenticeship with Nixdorf Computer
SKILLS
Leadership skills developed as senior engineer of the Omniplus engineering team
Excellent communication skills developed whilst instructing engineering training courses
Adaptable to any new situations faced, maintaining a methodical work approach
TRAINING COURSES
Windows NT
Various Mannesmann Tally Printer courses
NCR 3rd Generation ATM
Wincor Nixdorf NG and XE range of ATM’s
Wincor Nixdorf Procash 3000 Cash and Cheque Deposit
Wincor Nixdorf Procash 6100 Cash Recycler
Novotec Coin Conveyor Systems
Diebold 1064ix and 1071ix ATM’s
Hyosung Nanocash 2000 and Minibank 1500 ATM’s
IBM 478/3x ATM’s
NCR Easypoint 53, 55, 57 ATM’s
NCR PersonaS 71, 77, 86 and 87 ATM’s
Fujitsu F50, F53, F56, F100, F400, F510, F610 Currency Dispensers
NCR 5633, 5634, 5635, 5636, 5390 Currency Dispensers
Train The Trainer
QUALIFICATIONS / EDUCATION
Educated to ‘O’ Level standard
C&G 223 Microprocessor Technology
C&G 224 Part 1 & 2
PERSONAL DETAILS
Driving Licence: Full
INTERESTS / HOBBIES
Football, travelling and cycling
ELECTRO MECHANICAL, TRAINER, CASH MACHINE, ATM, PHOTOCOPIER, 3RD LEVEL, WINCOR, NCR, OEM, TEAM LEADER, TECHNICAL SUPPORT, FIELD SERVICE, ENGINEER TRAINING, CONCEPT IT, CV LIBRARY, KBA, KATE BAKER, SUPPORT SPECIALIST, CCDM, PROCASH 3000, IBM, TODD, BANK MACHINE, NOTEMACHINE, CARDPOINT, G4S, SUNWIN, LOOMIS, OMNICASH, ALLPORT, MANPOWER, TRAVELEX, TRITON, TIDEL, ARCATECH, TRM, HELPDESK SUPPORT, HANCO, ATM PARTS COMPANY, NAUTILUS HYOSUNG, PAYZONE
References
Hans R. Deutsch
Manager
Wap Company.
Hans_Deutsch@gmail.com
