Telecommunication Specialist Resume

Contact information

Bibo S. Jovanovic

10 Street

The City of New York

Career objective

Looking for a challenging position of the Telecommunication Specialist Resume the reputed University with a view to use my wide experience for the benefit of the organization.

A self-motivated, individual with excellent face to face and telecommunication skills As well as functioning as a valued team player, I am comfortable working under my own initiative in an organised and efficient manner.

I have the ability to perform well and strive under pressure. Identify and resolve issues whilst remaining focused and able to adapt within a fast moving environment. I am also keen to learn and not afraid to ask questions.

Experience:

CSA/High Valued Customer Accounts - two years experience

Problem solving.

Coaching

Communication at all levels

Face to Face and Phone communication at all levels

Negotiation Skills

Professional Experience

Vodafone UK

International Account Specialist

August 2007 – Present

Working as part of a virtual team for our customers, meeting reporting requirements, and resolving issues, negotiation contracts in each country to get the best value for our customers, this can be face to face, or over the phone. Developing the International relationship with the customer

.Demonstrate helping other team members with processes and successful techniques.

Maintain up-to-date and accurate account plans (e.g. global project plans and Service Level Agreement reports), including all supporting and related documentation, in the required format.

Maintain regular face to face contact with allocated customers through review meetings and virtual team members through Op-Co visits

Demonstrate good multi-national relationships and work patterns are established, communicating effectively with virtual teams and others globally, with relation to the development and management of the accounts.

Negotiation contracts with local account managers for customers, to leverage the UK deal and get the best rates for customers

Supporting local country account managers in migrating the customers base on to Vodafone, to ensure no problems arise

Vodafone UK

Sales Operations Support Co-ordinator

December 2005 – August 2007

Working as part of a team Supporting Sector Head, Sector Mangers & Account Mangers, experience in the International, Multi National Corporate Sectors

Responsibilities

Provide effective and efficient support for Sector Head, Sector Managers & Account Managers.

Booking of accommodation, flights, hire cards, parking

Organising meetings, agendas, meeting rooms and catering requirements

Proactively manage diary & Outlook in-boxes for Sector Head / Sector Managers

Achievements:

My biggest achievement this year was to be nominated for the Corporate Hero Award for Passion for our people. This was presented to me by Baker-Head of Corporate Sales. I have just recently been nominated Ambassador for People.

I have organised several events for my sector head, Cook, this has been from arranging International training events where 6 different countries came together.

I was also involved in the New Commission Scheme role out. I have also be co-ordinating the feedback from customers for the new CQI programme, this also involved arranging the monthly meetings, and going to meetings with key players from across the business.

Vodafone Corporate Limited

Key and strategic Accounts Advisor

April 2002 – December 2005

Working as part of a team overseeing the Service & Media sector of key and strategic accounts e.g. WPP & Marks & Spencer’s. Providing support to Account Managers ensuring the smooth running of the accounts the last sector that I looked after was the own phones account for Vodafone employees

Responsibilities

Developing and enhancing customer relationships and to attend customer meetings.

To resolve all queries in a professional and prompt manner whilst delivering the highest level of customer service.

To follow each query through to resolution, working in a logical and organised manner.

To provide support, advise and coaching to other team members.

To maintain departmental standards and work towards achieving company goals

Generate reports to meet customer and account manager requirements on a regular basis.

Achievements

Since working at Vodafone Corporate, I have been widely praised internally and externally for my customer focus. This resulted in my manager nominating me for an “Unsung Hero Award”. I have also had vouchers and an extra day’s leave through a customer's request for my continued hard work and dedication on their account. I was nominated for the Insight Programme by my manager due to my high achievements, this resulted in me going through a selection process and I was successful in obtaining a place on the programme.

Vodafone Pay as you talk Co-ordinator

October 2000 – March 2001

I worked at Vodafone Pay As You Talk through Brook Street Job Agency in Newbury, Berks.

My role at pay as you talk involved general aspects of customer service to satisfy customer queries. This included dealing with customers over the telephone, answering a variety of questions regarding the Vodafone network, handsets operation, switching networks and assigning new customer accounts.

Working In a team to advise retailers of any queries regarding company service.

Dupre’ PLC In partnership with BT

1998 – 2001

Contacting customer’s to confirm booking

Data Input

Giving Engineer’s jobs on a daily basis

1996-2001

Temporary Assignments through Agencies:

During this time, I had several temporary assignments through agencies. These roles varied from customer service roles. Accounts and data input. The agencies I worked for were: Brook Street, and Adecco Alfred Marks.

Education/Courses:

Schools: 1991-1993 Lampton School – Isleworth. Left due to parents moving away

1993-1995 The Downs School – Compton

GCSE’S: Maths, English, Science, History, Religious Education, Child Development.

Work: 2004 – Insight Programme – Through Vodafone.

Personal summary

Punctual, motivated, highly organised and competent individual

References

Bibo S. Jovanovic

Manager

Wap Company.

Bibo_Jovanovic@gmail.com