Contact information

Brian S. Joyce

17 Street

The City of New York  

NY

Career objective 

Looking for a challenging position of the Travel Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.

A highly commercial service and business focused Manager in a Global Travel Department with a breadth of experience gained from the UK a global business travel agency and a leading US Investment and Consumer bank. Intimate knowledge skill and experience in all elements of corporate travel programs ie negotiation business and projectmanagement technology solutions process re-engineering and relationship development management. Successful identification and delivery of savings without compromising service or security requirements or damaging relationships with supplier and internal clients. Driven by leadership cultural change and client focus. 

Summary of key achievements and responsibilities

Citi Group April 2008 date

EMEA Business Technology Manager in Global Travel Department 

Responsibilities Achievements:

Implementing technology application across the EMEA region implemented technology in Australian

Increasing online adoption targeting 70% minimum

Integrating online system with Expense Management System 

Identifying and implementing online functionality to reduce transaction fee costs eg adding Eurostar online approval

Standardising agency operations to raise performance and consistency levels

Leading EMEA APAC technology input to Global Hotel program for 2010

Built new technology rules for hotel program and Citi policy

Ensured integrity of program online with rates and policy rules

Leading EMEA APAC technology input to Global Airline Hotel program for  

Creation and deployment of a global intranet site for all travel elements

Part of team proposing new policy changes to create further savings

Appointing and implementing 3rd party Global Data Consolidator to utilise all data sources

Focused on client communication and interaction through Intranet Travel User Council meetings with Business Managers 3rd party stakeholders and suppliers

Developing options and strategies to achieve the initiatives set of the departments global travel program: airline hotel and data consolidation RFPs and implementation policy reviews and change review and consolidation of all DesignatedTravel Agencies create strategic and meaningful communication media support global regional and country technology focus review and make efficient payment systems

Responsible for communicating incidents affecting travel in EMEA region

EMEA Travel Project Manager in Global Travel Department Oct 2009

Responsibilities Achievements: 

contract supplier relationship management of American Express agency services in UK Luxembourg 

Citi EMEA MI Online Category manager responsible for travel technology projects covering online profiles andManagement Information

end to end travel subject matter expert for Spain2 different travel agencies - Am Ex 

management of Am Ex Business Managers at local regional and global level

procurement contract and supplier relationship management of airline suppliers

communication with all stakeholders in the value supply chain

responsible for Citi internal communication for any incident adversely affecting service

delivery of customer service to a high volume complex internal client population

building developing strategic relationships with key suppliers external customers

Implemented change of Designated Travel Agency in UK Luxembourg   profiles- across EMEA culminating in 4.1MN saving 

introduced new payment system in Germany for travel saving 100K

increased online adoption in UK from 20% to 68% 

implemented Cliqbook online tool in Switzerland achieving 90% adoption saving 70K

managed change of UK from GetThere to Cliqbook over 6000 users

changed configuration contract of UK service with Am Ex to reflect volume changes

 

 

 

HRG PLC Feb 1999 Apr 2008

European Management: Head of Client Online Service Delivery April 2007- Apr 2008

Achievements:

built and developed team of Senior Managers at European Service Centres

introduced Standards for technical support in European Centres

contract creation negotiation between clients and HRG and between HRG departments 

generated account management relationship with HSBC in integrating Ariba to booking tool

delivered business process re-engineering programme on Rennies Travel in South Africa lowering their costs and increasing Barclays Bank satisfaction

Increased adoption levels for online clients across Europe.

Managed developer for HRG Portal proprietary product

UK Head of New Business Project Management Implementations Sept 2006 - Mar 2007

Achievements:

managed and developed team of 8 for technical product and classic service implementations

negotiated process definitions and standards for issue to clients

increased adoption levels with HSBC Watson Wyatt and Merrill Lynch 

negotiation of contracts with Lloyds TSBG and Pepsico 

successful implementations with variety of clients 

Senior Product Manager Sept 2002 - Aug 2006

Achievements: 

lead role in establishing HRG proprietary products both client and agent facing

created and managed products for UK Asia Pacific and Australia markets

responsible for creating cross border teams for co-operation and working practices

developed internal and external marketing collateral presented at trade shows and fairs

managed process to allow technical developers to hit release deadlines 

Head of Process Re-engineering HRG Consulting Feb 1999 - Aug 2002

Achievements:

started business stream for HRG in process re-engineering work for the end to end process

led and delivered successful projects at Goldman Sachs Bank of England Medical Research Council

created process to capture business requirements manage the project manage client expectation and deliver to client satisfaction. Projects included technology implementation payment system changes behavioural changes procurement initiatives on direct costs and service configuration changes. 

cross-border working with HRG subsidiaries in European and Nordic countries

 

BANK OF ENGLAND Oct 1982 - Jan 1999

Travel Services Manager and Corporate BPR Manager 

Travel Services Achievements:

selection management and contract negotiation of Travel Management Companies

negotiated and implemented air hotel and car contracts

introduced Lodge card within Bank of England

created and updated travel policy

built relationships with suppliers and other stakeholders in Business Travel Community

Corporate Business Process Re-engineering projects :

delivered 25% reduction in costs of services 

established relationships with Engineering and Building Directors to lower the costs of utilities and properties introduced savings without compromising security

negotiated outsourced contract of non core services created benchmarking of Banks costs 

Took HR Manager role during change projects 

Created communication strategy to sell the project

Created reporting and audit trails 

Variety of other positions including: Sept 1970 to Sept 1982

Foreign Exchange Dealer Sterling Dealer Local Bond and Deposit dealer Team Leader Pension Fund Investments Banking and other general management positions 

 

EDUCATION

MBA - Master of Business Administration IPD- Graduate of Institute of Personnel Development Management 

 

LANGUAGE AND IT SKILLS Language Skills: Good Spanish Confident working with MS Products as well as any online booking or payment system technology

 

SPECIFIC TRAINING COURSES:

Management Development internal and external courses

External - Miller Heiman Strategic Sales 

External - Roffey Park Know yourself and your colleagues

 

INTERESTS

Travelling

Viewing Sports- football and rugby in particular

Playing Sports- tennis table tennis and golf

 

 

 

 

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Authorised userMicrosoft Office WordDerek  work  1855 ighly commercial service and business focused Global Travel Department with a 

breadth of experience gained from the UK a global business travel agency and a leading US Investment and Consumer bank. Intimate knowledge skill and experience in business and proje technology solutionsengineering and relationship development identification and savings without compromising service or security mrequirements or damaging relationships pplier and internal clientsr. Driven by leadershipchange and client focus Summary of key achievements and responsibilities

Business Technology 

Manager in Global Travel DepartmentResponsibilities application across the EMEA regionIncreasing online adoption targeting 70% minimum Integrating online system with Expense Management System Identifying and implementing online functionality to reduce transaction fee costs online approvalStandardising agency operations to raise 

and consistency levels APAC technology input to Global Hotel program for 2010Built new technology rules for hotel program and Citi policy

Ensured integrity of program online with rates and policy rules APAC technology input to Global Airline Hotel program for 2010Creation and deployment of a global intranet site for all travel elementsPart of team proposing new policy changes to create further savings

Appointing and implementing 3Global Data Consolidator

to utilise all data sourcesFocused on client communication and interaction Travel User Councilparty stakeholdersDeveloping options and strategies to achieve the initi

ves set of the department hotel and data consolidation RFP and implementation policy reviews review and consolidation of all Designated Travel Agencies create strategic and meaningful communication regional and country technology focus review and make efficient payment systemsResponsible for 

communicating incidents affecting travel in Global Travel 

Responsibilities supplier relationship management of American Express sagency services responsible for traveltechnology projects profiles and Management travel subject matter expert for travel agenciesmanagement of Am Ex Business Managers at local regional and global levelcontract and supplier relationship communication with all stakeholresponsible for Citi internal communication for any incident adversely affecting servicedelivery of customer service to a high volume strategic relationships with k external customersImplemented change of Designated TravelAgency in UK profiles culminating in 4.1Mpintroduced new payment system in Germany fortravel saving 100Kincreased online adoption in UK from 20% to 6implemented Cliqbook online tool in Switzerland achieving 90% adoption managed change of UK from GetThere to Cliqbook changed configuration of UK service with Am Ex to reflect volume changesWorking Transitions Ltd Citi Group April 2008 HRG PLC Feb 1999 UK Head of New Business Project Management Implementations Sept 2006 - Mar 2 Senior Product Manager Sept 2002 - Aug 2006 Head of Process Re-engineering HRG Consulting Feb 1999 - Aug 2002 BANK OF ENGLAND Oct 1982 - Jan 1999Microsoft Office Word DocumentWord.Document.8

 

 

References

Brian S. Joyce

Manager

Wap Company.

Brian_Joyce@gmail.com