Sample Siebel Architect Resume
Contact information
Bruno S. Wemyss
10 Street
San Diego
California
Career objective
Looking for a challenging position of the Siebel Architect Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Accomplished, motivated and versatile IT professional;.NET software analyst, support analyst and occasional A1 assessor with over 4 years experience in assessing candidates using a range of methods; consultant with 15 years of experience in the IT industry, known for a personable approach to clients and co-workers as well as for delivering and implementing advanced software solutions to small and medium-size businesses, seeks the next big career challenge and an opportunity to apply his knowledge and expertise on a larger scale. I consider myself to be innovative and driven; articulate, and consistent over-achiever, excellent co-ordinator and organiser, responsible and efficient analyst consultant, with project management skills.
EDUCATION
B.Eng. Mech. Engineering – Southbank University – 1985
MSc Computer Aided Production Management – Cranfield University - 1989
CERTIFICATIONS AND SKILLS
SIEBEL Administration Training Course – 2001
Microsoft Certified System Engineer (MCSE)
MCP Microsoft Windows Server 2003 Administration (AD) – 2003
Repackaging with Wise Package Studio at Wise Solutions Training 2004
Microsoft Project 2000 Concepts and Implementation
Windows NT Core Technologies (NT4.0)
Introduction to VBA Programming
Implementing and Administering Microsoft Windows 2000 Active Directory Services
Windows 2000 Exchange
Prince 2 foundation certificate
BSI Internal Auditor Course
Barclays Business Essentials (Sage Instant Accounts)
Health & Safety QA Course
Enhanced CRB Certificate
BC Security Clearance
EDI Level 3 Award in Assessing Candidates Using a Range of Methods
TECHNICAL EXPERTISE
Windows2000/2003 Server, Active Directory
Windows XP, Windows 2000 Professional, Windows 9x
Windows NT 4.0 Server and Workstation
Citrix Metaframe Presentation Server 4.0
VMware, Virtual Infrastructure Client, App-V
SQL Server, SharePoint Portal Server 2003
Softricity, HP Openview, IBM Netcool, CA Spectrum
Blackberry,
ITIL practitioner
MS Exchange 2003/2000/5.5, Lotus Notes 4.6 and 6.0, Groupwise5.
Application Packaging, Win Install Packager Professional.
Ghost, Altiris, SCCM, HP Radia, and Powerquest tools, Desktop Images, Software Distribution. RES Powerfuse, System Catalogue, PVCS.
Quality Centre, QTP
MS Office Applications i.e. MS Access, Word, Excel, Power Point etc.
Helpdesk Software HP Openview Service Desk, HP Service Manager 7, Heat, Royal Blue/Touch paper, Quetzal, Red Box, Sunrise, Remedy and Assyst
PC Hardware Compaq, Hewlett Packard, Fujitsu, IBM, Dell, Evesham and others. Laptops Dell, HP Omni books, IBM ThinkPad, Toshiba.
Ethernet LAN, Network administration, troubleshooting
WORK EXPERIENCE
Fujitsu Consultant based at Thomson Reuters Site
February 2010 – Date
Applications Solutions Architect
This Project covers the remediation, transformation and migration of hybrid applications on Laptops and Desktops within the Reuters Citrix Network and Infrastructure in a .Net Framework environment. I was actively involved in;
Deployment, customization and support of our enterprise management applications and tools, and the integration of these tools with other corporate systems
Deployment and distribution of SharePoint as a repository across relevant work streams during the Transformation Project
Using SCCM to design and implement the un-installation of legacy applications and installing remediated equivalent apps in an automated process.
Discovery of the MSI and App-V applications, engage with stakeholders and clients, and manage user expectation
Discovery, information gathering updates and production of Professional High/Low Level Documentation (PHLD/LLD) of various applications during the post migration of client users to Ivory devices.
Virtualised packaging and sequencing of related applications.
Co-ordinating the Unit, Systems, Integration and Confidence (UAT) Testing process within the Application Transformation & Remediation Project
QA analysis of testing process, procedure and environment; co-ordinating the process and engagement between Application packagers, testers and developers.
Monitoring test defects using Quality Centre and escalating related issues to relevant developers to obtain client sign offs
Aviva, Norwich
September 2009 – February 2010
Build Project Analyst (Build Project, RAC Rescue)
Since, the acquisition of the RAC by Aviva, this project is to upgrade RAC infrastructure standards to meet Aviva’s. I was actively involved in and exposed to;
Coordinating the build of over 4000 Servers, PCs and laptops using initially Radia and latterly Microsoft SCCM deployment tool.
Build and deployment of O/S namely Win 7, Vista, XP depending on client specification.
Commercial use of Active Directory, Citrix in a .Net Framework environment
industry standard software distribution tools -
support and troubleshooting on desktop, laptop and tablet hardware
Deployment, migration and Laptop Refreshensuring the project is successfully delivered to schedule, cost and quality requirements.
QA monitoring of build process and procedures; Obtaining clients sign off.
Personal workload management including prioritising, scheduling and timely customer communication.
2nd Line support of Microsoft desktop operation systems
Handling of user queries, customer liaison, problem analysis and resolution, and user training.
NHS Eastern & Coastal IT Services
January 2009 – September 2009
Senior Support Analyst
This role involves the total support of the NHS Primary Care Trust (PCT), which has a number of local sites covering Canterbury, Folkestone, Whitstable, Sittingbourne and Ashford. In consultation with line managers, user representatives, facilities managers and contractors; I devise plans, schedules, implementation and supervision of all maintenance and installation work associated with the NHS Network Infrastructure as a whole. This including major configuration changes and upgrades, ensuring that safety and security procedures are followed; I was actively involved with;
Supporting Server Operating Systems: Windows Server 2003, 2008
Using HP Open view’s intuitive graphical format to monitor the status of devices and segments within the network infrastructure
Supporting network infrastructure hardware, particularly in relation to Perimeter Networks
Network Security Services (e.g. Firewalls and Intrusion Prevention Systems)
Network Infrastructure Devices (e.g. Switches, Routers and Network Load Balancers)
Backups\restores
Supporting applications across different hospital departments and work streams within the .Net Framework and LIMS environment.
Monitoring and giving instruction to less experienced colleagues in all aspects of current and correct operational practice. I delegate responsibilities to relevant engineers for carrying out specific tasks as appropriate. I ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements.
Airwave Solutions (formally O2Airwave)
July 2007 – January 2009
Systems Integration, QA & Issues Management Consultant
As part of the continuing roll-out of new customers on to the Airwaves Communications Service, I worked as part of the Software Integration & Testing Team that integrate and test the components to verify the Airwaves services delivered. Issues that I was involved with included;
Tracker Management of issues, QA of reports and technical documents before release and presentation to clients
Liaising with the Airwaves central engineering staff and the customers to carry out test scripts (VB, Quality Centre and QTP), that will verify the functionality of the service.
Management of the IML (Issues Management Log).
Hosting a weekly conference call to clear some of these issues. This call involves the Client representatives, Project Managers and fellow Test Engineers across the country. Part of my management of the IML included the need to chase and hassle relevant people for inputs and action.
Design and development of new and changed systems and services to optimize operational efficiency. I actively contributed to the definition of associated standards and techniques and recommends operational and maintenance acceptance of new systems and services.
Northgate Information Solutions (Greenwich Council)
January 2007 – July 2007
Infrastructure Support Analyst
Supporting critical business/enterprise applications
Database system administration (e.g. SQL Server 2005/2008)
Developed problem management tools\processes
Knowledge of ITIL – in particular change, release and problem management Network Infrastructure Services (e.g. DNS and DHCP)
Virtualisation (VMware) and Citrix migration using Active Directory procedures.
Using Computer Associates Spectrum tool to manage the network infrastructure, to identify, prioritize and correct problems before they affect the business..
Desktop Operating Systems (e.g. Windows 2000, XP, Vista)
European Police (Europol), Hague Holland
September 2006 – January 2007
Application Test Engineer (SC Security Cleared)
I worked within the IMT System Life Cycle Management Unit which is responsible for Software Testing, Quality Assurance and Release Management.
I performed unit-wide, user-orientated tasks in the field of testing and quality control within a XP/ Windows environment in close cooperation with other team members.
Performed independently testing activities within various projects using Mercury Tools (Quality Centre and QTP)
Performed and guide system, usability and acceptance testing activities in close cooperation with users and developers
Drafted and maintained test-related documentation work (test plans/designs/reports)
Monitored results of continuous regression tests within a Dot Net and XP Windows environment
Initiated corrective actions following testing
Integration testing and support of Internet based application with asp and java backend.
Reviewed documents with the aim to increase quality
Studied user and business needs in close co-operation with the user representatives or groups
Elaborated and discussed different options for ICT based solutions/improvements.
EDS/HP Atlas Group
December 2005 – September 2006
Systems Integrator / QA Tester (MOD SC Security Cleared)
I was an application support consultant within the Test and Release Team. I deployed on a regular basis Radia, Borland’s Star Team, Work stream Management, Interlink and Wise packaging tools to provide comprehensive packaging, testing & support within this highly sensitive and important MOD contract. I was also part of the internal testing team that tests, monitors, and verifies software builds. Creates, maintains installation packages for software release and roll-out. I am knowledgeable about build and source control process and procedures. Part of my role was to identify failure and locate responsibility for build failures. I also implemented procedures and documentation for the knowledgebase regarding imaging of desktops (PCs / Laptops) for QA / Testing and keep it updated in the repository (PVCS). The main tool used in the imaging process was Symantec Ghost.
Duties also included
Demonstration of good planning and organizational skills to prioritize to meet deadlines and cope with fluctuations in workload
Effective team working skills to ensure constructive use of skills and experience within the team
A systematic and analytical approach to problem solving
The ability to communicate technical information to both technical and non-technical audiences
Ability to produce technical process and procedure documentation
Barclay's Capital, Canary Wharf
June 2005 – December 2005
Desktop Support Analyst
I was a Front Office Application Support Analyst with specific and in depth experience supporting all the front office production systems and applications. I was also an integral part of the team that schedules, monitors, and verifies software builds. Creates, maintains installation packages for software release and roll-out
I was also part of the 2nd line desktop support team; responsible for supporting the Futures & Options IT team and trading applications such as Reuters, Bloomberg, Sprint, Asset Control and OBMS (Nyfix), GL API's, all this is monitored via the Remedy call monitoring tool. The nature of the work requires shift support and sometimes includes night work.
Carrying out pre-migration quality checks, overseeing the migration process, carrying out post-migration quality checks, escalate failures, investigate and resolve incidents arising as a result of deployment.
Desktop and Disaster Recovery Support
Support of Windows 2000,NT,XP,MS Office, Exchange/Outlook, IE, Remedy, common banking applications, use technical and analytical expertise and knowledge of systems to resolve problems internally or through outside vendors and manufacturers, Used PC-Duo to remotely connect to users
Siemens Business Services, Coventry
July 2004 – June 2005
Applications Management Consultant
The role required amongst other skills application packaging / MSI technology using Wise Package Studio. I analyse scripts and customise applications in accordance to required SLA. I reviewed Packaging and Re-Packaging of applications in accordance to the required operating systems after the post testing stage.
errors/problem documentation of the application by the Application Testers
Produced the media and study installation manual & process
Using Installation Expert, Set-up Capture and Transforms to package and re-package legacy applications
Define complexity .Install the application on plain Windows XP and & TUI custom build Windows XP
Check if only customization is required or modification of application MSI is required using packaging tools
Modify the scripts or customize accordingly using packaging tools
Compile or rename the application with the new name as defined by TUI using packaging tools
Combination of MSI, Orca and Conflict Resolution for building and validation Microsoft and Legacy applications
Credit Suisse First Boston Investment Bank
June 2003 – June 2004
Applications Support Analyst
The role covers supporting the following applications Reuters 3000Xtra, Bloomberg, CQG, Market sheet and Real Time Excel Add-ins. Mediation, Wholesale billing, Interconnect settlement, and Fraud management. Maintaining the integrity of the revenue management applications and providing day-to-day 2nd level support. It also involved development of interfaces to systems, system testing, implementing new versions of revenue management software solutions. I was also a Team Leading engineer involved in all aspects of the Omni 3 Roll-out project, which was a CSFB migration from NT to XP. Omni 1, Omni 2 and Omni 3 being special CSFB operating system build for NT, 2000 and XP respectively. There was about 9000 workstations to be migrated in total.
Amnesty International UK
April 2001 – May 2003
Senior Technical Support Analyst
I was the primary point of contact providing the day-to-day support and monitoring of the servers and networks of the , Cardiff and Belfast operation. There are 10 sites in all with 25+ NT/2000 servers.
2nd/3rd line support monitoring and verification of daily backups for Windows 2000, NT4 & Novell servers.
Monitoring & analysis of volumes on Windows 2000,NT4 and Novell Severs used by approximately over 300 users
Windows 2000, NT4 and Novell 4.11 administration (setting up accounts, assigning groups...Anything that is required via official request)
RAC (Royal Automobile Club)
August 1999 – April 2001
Desktop/Network Support Analyst
I was responsible for Monitoring of all Network equipment / infrastructure, including data and communication system at main office and remote branches. There were 130 remote sites of the BSM group within the RAC organization differing in user base sizes..
Provided 2nd, 3rd line support for RAC internal network as well as the companies existing client base, over 600 active clients from the British School of Motoring (BSM). To provide and deploy technical solutions to new and existing clients and to administer all internal networks. This technical solutions could be developing database resources on Lotus Domino Administrator R5
Borough of Lewisham
March 1991 – August 1999
Technical Support Officer
Support and administration of 50 Net Ware 4.1 servers throughout the Environmental and Leisure Directorates,
Support and administration of Net ware 3.12 servers throughout the Environmental and Leisure Directorate
Support and administration of “Attach mate” (a terminal emulation program) connecting to a UNIX box using NOVIX via a gateway to PC windows environment.
Experience in configuring and implementing internet systems and software, including IIS4 - IIS7.
A demonstrable technical understanding of IT infrastructure
Experience of managing large corporate networks and services
Strong interpersonal, drafting and communication skills.
References
Bruno S. Wemyss
Manager
Wap Company.
Bruno_Wemyss@gmail.com
