Sample Senior Account Manager Resume
Contact information
Brian S. Davison
17 Street
El Paso
Texas
Career objective
Looking for a challenging position of the Senior Account Manager Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A highly industrious and articulate professional who has consistently demonstrated an ability to seek ways to improve internal processes by adding value and setting very high professional standards. Recognised as a team leader and an excellent team player who thrives on new challenges whilst working under challenging pressures. Currently seeking a role in finance.
Key Achievements
Played a pivotal role in a pilot project when HSBC introduced banking facilities within Morrison Supermarket in Northampton. Exhibited exemplary product knowledge whilst managing challenging situations and customers who were doing their weekly shopping.
As an In-Store Banking Representative for HSBC within the Morrison store, demonstrated stamina and perseverance when working long shifts lasting up to 13 hours. Engaged in open dialogue and communicated the benefits of having banking facilities within a supermarket environment. Gradually gained buy-in from customers through confidence and personality and highlighting the benefits of the products and services
Enjoyed a successful ten-year career with Welcome Finance and thrived on many challenges within a highly pressurised working environment. Moved to new branch in Corby and initiated an action plan to reduce the high number of overdue payment accounts from 33% (company average 7%). Identified and established criteria that assisted colleagues when selecting new clients, thereby leading to a decrease in payment defaults.
Promoted to Manager at Head Office and managed a team of 5-10 people. Devised a plan to maximise payment receivables. Met monthly targets set by regional managers and won Manager of the Month award.
Volunteered to set up a new centralised complaints division (first of its kind within Welcome Finance) in Nottingham, which specialised in dealing with customer complaints in the North West region. Initiated and implemented complaint processes. Liaised with staff and dealt with complaints from three branches. Trained staff at different sites when the process was extended to the Hull branch.
Employment History
2008 - 2011 Currently working part-time as a Personal Assistant providing administrative support to a private individual in the local area.
1998 - 2008 Team Manager Welcome Finance, Nottingham
Started as Lending and Collections Officer, working in a number of local branches in the North West Region and undertaking a number of roles.
Accomplished successes such as meeting monthly targets, which led to promotion to Team Manager at Head Office in 2006.
Achieved monthly targets set by line manager for money collectibles on overdue accounts within a challenging and pressurised working environment.
Spearheaded a recruitment campaign and interviewed staff for the new complaints department. Initiated a training programme and included customer service, improving performance and ensuring all processes and systems were in line with industry regulations.
Ensured complaints processes were shared with other branches to enhance services and products provided.
1996 - 1998 In-Store Banking Representative HSBC, Northampton
Played a pivotal role in promoting retail products, including Foreign Exchange, CHAPS, mortgages, and credit cards. Excelled in product and service knowledge and developed excellent rapport with clients, slowly changing the mindset of the shoppers and gaining greater buy-in to the new concept of shopping and banking under one roof. Commended by customers and frequently given food gifts, including chocolates.
Ensured high-quality banking customer service was delivered at all times within a busy and challenging supermarket environment. This meant working very long hours (up to 13), but remaining calm and professional throughout the day.
Actively participated in sales and marketing campaigns and demonstrated meticulous attention to detail when delivering the campaigns either individually or when working alongside seven colleagues.
Succeeded in excelling when role changed from advisory position to a more sales-oriented position after the merger of HSBC.
Education and Professional Qualifications
Currently undertaking CEMAP (completion date TBA)
City & Guilds 7407 - Adult Education in Literacy (ongoing)
Undertaken a number of in-house training programmes at Welcome Finance, including The Psychology of Collections, Legal Recoveries, Computer Health, Safety Best Practices, and Managing Performance
1996 University of Leicester - Combined Studies Degree (Grade 2:2)
IT Skills - Proficient in Microsoft Suite, including intermediate Excel
Personal Interests - Animal husbandry, numerous pets, genealogy, walking and reading.
References - Available upon request
References
Brian S. Davison
Manager
Wap Company.
Brian_ Davison@gmail.com
