Sample Revenue Management Resume
Contact information
Brian S. Joo
17 Street
The City of New York
NY
Career objective
Looking for a challenging position of the Revenue Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A highly experienced Hotel General Manager with an extensive and exceptional track record of devising and driving strategies and improvements enabling all properties under leadership to maximise and achieve growth. Strong commercial acumen and leadership; able to identify new revenue and partnership opportunities whilst also developing committed and loyal teams. Successfully managed diverse hotel operations, ranging from airport to city centre locations spanning 16 to 220 rooms.
SELECTED ACHIEVEMENTS
Consistently delivered increased occupancy rates and average room rates through innovative concepts and deals and through negotiating effective third party agency and local business partnerships, pivotal to sustained revenues.
Created new revenue streams across all hotels under management through local business partnerships, devising package deals and new concept development.
Recognised as a ?troubleshooter? and called upon to provide guidance to under performing operations, resulting in consistently successful results following interventions.
Approached to undertake general management of ailing acquisition in recognition of successful turnaround and performance of other hotels under management.
CAREER
December 2009 - Present, MWB Business Exchange Plc, London
Centre General Manager
Responsible for the operation of £2.9m turnover serviced office centre. Implemented new procedures to ensure company policies were adhered to with regard to the day to day operations of the centre, debt control and customer service.
Designed and implemented a local occupier sales and marketing campaign and its on going implementation.
Controlled costs in line with budgeted figures.
Dealt with the renewal negotiations for all office clients to ensure retention of business, occupancy and increase in rate.
Carry out show-rounds to prospective clients detailing the benefits of our product and highlighting the key points of difference to ensure that a sale happened.
May 2006 ? October 2009, Barns Ness Hotel, Dunbar
Owner/General Manager
Overhauled and implemented new strategies for 16-room three-star small hotel, increasing turnover, occupancy and efficiencies.
Introduced operating policies and procedures across finance, wages, reporting lines and management structures; empowered staff and gave accountability for their departments.
Upgraded hotel operations, including facilities refurbishment, website upgrade and introduction of themed leisure breaks.
Established new restaurant operations and concepts, including development of American diner concept, following extensive market research, achieving 64% food and 62% beverage gross profit margins.
Implemented partnership agreements with third parties and local employers which generated new and sustainable business.
Identified cost reduction and efficiency opportunities through establishing new financial systems and reporting; implemented commodity purchasing partnerships which delivered extensive savings and discounts across food, beverage and linen suppliers.
Achieved improved customer service through providing staff training and introducing service delivery and operating manuals, with high retention rates of core staff.
Increased net turnover by more than 26% in year one, including 13.4% occupancy and 15% food & beverage sales.
Achieved occupancy levels of 68%.
Nov 2002 - May 2006, Compass Hotels Ltd
General Manager (Abbey Hotel, Bath and Stansted Manor Hotel, Stansted)
Abbey Hotel, Bath.
Appointed to rejuvenate an AA 60-room city centre property.
Re-organised / replaced senior staffing to allow for efficient and proactive management and operation of the business.
Identified new business opportunities to fill shoulder periods, and utilized them until suitable alternative appeared.
Increased occupancy from 72% to 90% during my period in control.
Project managed major public areas refurbishment programme, introducing new brasserie and bistro concept and maintaining balanced cost/profit ratios in highly competitive market.
Achieved a resident / diner penetration of 60% by matching product to the predominant market.
Introduced new reservations and booking systems, including flexible rates to maximise yield.
Achieved 100% scores in consecutive years for branding inspections for Best Western.
Developed new revenue streams through introducing wedding packages and corporate events, utilising previously unused space; achieved 90k gross profit in year one of operation.
Stansted Manor Hotel, Stanstead (July 2004 ? May 2006).
Drove increased revenues through appointment of specialist sales capability, undertaking extensive local market analysis, agreeing third party partnerships and ensuring high visibility across 11 partner websites; devised new packages, including ?park and stay?, airport transfers and complimentary breakfast deals.
Achieved consistent occupancy growth, average room rates as a result of improved quality and package deals with 36% hotel usage by local businesses at Stansted.
Applied operational systems to sales and marketing designed to maximize yield.
Assisted the Chief Executive in the organisation, planning and development of a new wedding and event marquee, including sourcing equipment, planning events, writing operational systems of performance and developing corporate and private packages.
Directly involved in the re-branding of the property to match the membership requirements for Best Western Hotels.
Achieved a turnover of 1,750,000 in the first year of operation.
Mar 2000 - Nov 2002, British Trust Hotels
General Manager, Columba Hotel, Inverness
Selected to rescue a failing hotel operation with below average occupancy, staffing and debt control.
Implemented controls, procedures, approvals and checking systems and performance targets to provide clarity and guidance for staff on hotel operations.
Updated and automated manual reservations and accounting processes, including improved banking, cashmanagement and float procedures.
Reversed 280k outstanding debt and implemented controls to minimise risk of repeat occurrence.
Operated as an area support manager.
Earlier Career
Enjoyed a progressive and successful career in conference, banqueting, food & beverage and deputy generalmanagement roles across diverse properties, including 220-room city centre Thistle Hotel, the 106-room Ramada Jarvis Inverness and a Haven Holiday centre catering for up to 5,000 guests with 455 staff. Direct involvement in the refurbishment and establishment of the largest hotel based conference and banqueting facility in Aberdeen at the Hilton Treetops Hotel, with an 1100 conference and 950 dinner guest operation; doubled revenues within two years as a result of introducing creative and unique wedding packages.
CONTINUED PROFESSIONAL DEVELOPMENT
HND Hotel, Catering and Institutional Management
Craft Trainer Award
Intermediate Certificate in Hygiene and Food Handling
Licensees Certificate
First Aid Trained
Management training includes:
* Yield Management * Commercial Management
* Interview and Selection * Disciplinary Procedures
* PR in the Hospitality Industry * Pool Plant and Water Chemistry
References
Brian S. Joo
Manager
Wap Company.
Brian_ Joo@gmail.com
