Sample Relationship Management Resume
Contact information
Lio S. Javdani
17 Street
Las Vegas
Nevada
Career objective
Looking for a challenging position of the Relationship Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Project Manager, Grass Roots DMS, Jan – July 2010
Responsible for all aspects of the delegate registration experience including accommodation and complex travel arrangements for several projects.
Italian and English language support and translations.
All objectives and requirements established by the client were met and achieved within the required time frame ensuring quality of delivery within budget.
Increased customer satisfaction was the result of effective and on-going communciation, the ability to listen and understand customers’ needs and expectations.
Restaurant Hostess, London Marriott West India Quay Hotel, 2006 – 2009
Managed restaurant bookings, optimised restaurant capacity and coordinated activities of team members during service.
Achieved full score for the restaurant at last year’s auditing and contributed to maintaining the hotel five stars rating by providing outstanding customer experience.
Contributed to customer retention by engaging at all levels of the customer experience.
Conference & Banqueting Coordinator, Jolly Hotel, 2005
Arranged and hosted conference bookings and events.
Ensured customers’ requirements were understood and met and unexpected problems solved promptly.
Actively sought client feedback and sales leads.
Competent team player and experienced at complaint handling.
Market Research Executive, IFF Research, Perspective, Kadence, 2002 – 2005
Business-to-business market research interviews for customer satisfaction both in English and Italian.
Collected data accurately.
Effective call handling and achieved targets.
Renewals Marketing Manager, Euromoney Institutional Investor, Sep 01 – Jul 02
Oversaw the implementation of a new renewal programme.
Managed suppliers and built internal and external relationships.
Proof-reading for marketing material and publications.
Lead transition of subscriptions from external to in-house department.
Delivered production of marketing material within deadline and minimised costs.
Subscriptions Manager, Euromoney and Technology & Media Ltd, 2000 – 2001
Managed subscriptions for seven newsletters.
Produced weekly and monthly reports, and analysis.
Handled all payments for subscriptions and responsible for billing and basic accounting.
Fulfilled timely delivery of publications by effective coordination of production, printing and distribution.
Developed and maintained profitable long-term relationships with subscribers, subscription agencies and suppliers.
ACADEMIC ACHIEVEMENTS
Thames Valley University, 2006 – 2008
Foundation Degree in Hospitality Management.
Winner of the Radisson Edwardian Trophy for academic achievements in 2007.
South Thames College, 1999
Cambridge Certificate in Advanced English.
Cambridge First Certificate in English.
ADDITIONAL SKILLS
Very good knowledge of Microsoft Word, Excel, Power Point, Outlook, Internet Explorer.
Mother tongue Italian.
Very good knowledge of English.
Clean driving licence.
References
Lio S. Javdani
Manager
Wap Company.
Lio S. Javdani@gmail.com
