Sample Personnel Administrative Assistant Resume
Contact information
Brand S. Erlich
13 Street
San Francisco
California
Career objective
Looking for a challenging position of the Personnel Administrative Assistant Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A hard-working, self-motivated and diligent individual with outstanding planning and organisational skills in return for job satisfaction and the opportunity to build on existing experience.
Detail oriented, resourceful and diplomatic in the completion of tasks with ability to multi-task efficiently in order to meet and exceed challenging deadlines.
Highly articulate and confident team player who works well with others and can also work independently without direct supervision by using my own initiative in order to ensure timely completion of tasks.
Adept ability to adapt to individual work styles and services by undertaking additional work tasks, training and/or hours of work as required with a flexible and creative approach.
Consistent and punctual attendance record and present a positive, professional and friendly image.
Highly dependable, reliable and trustworthy individual and accustomed to dealing appropriately with sensitive and confidential material.
A positive, energetic and approachable individual who relishes new challenges with the ability to learn new tasks or skills quickly.
Enthusiastic, dynamic and polite disposition and capacity to shoulder increased responsibility.
Excellent interpersonal skills and office etiquette and able to interact effectively and fluently with staff at all levels and third parties (visitors, dealers, customers, etc) on a professional level, but with a friendly and warm manner.
Immense ability to communicate clearly and effectively, including verbal and written communication.
Excellent analytical and problem solving skills with the ability to devise and implement innovative solutions in order to tackle tasks competently and efficiently.
Excel in achieving objectives through use of independent action, prioritisation and persistence skills.
Excel in providing superior customer service, satisfaction and retention.
An accomplished results-driven individual with sales and marketing experience focused on retail home shopping and network marketing. Through running my own business, developed skills in business development, strategic planning and client relationship management.
Experience of merchandising, filling up displays, stock controlling, stocktaking, cash handing and operating a cash register.
Professional administrative support skills – filing, word-processing and typing company correspondence, photocopying, faxing, dealing with incoming and outgoing mail, excellent telephone etiquette, etc.
In depth ability to safely and efficiently operate various types of office equipment, such as telephone system, photocopier, fax machine, shredder, personal computer and associated hardware, audio typing equipment, PA system, postal franking machine.
High standard of computer skills - Proficient in many computer software packages including Microsoft Office Suite (Word, Excel, Access Outlook and Windows XP Professional), Microsoft Dynamics AX, Lotus Notes Reservation System and use of office e-mail and intra/internet facilities.
Immense ability to type accurately at a minimum rate of 40 w.p.m or speed necessary for successful job performance.
Knowledge of general accounting practices and procedures and acquired a working knowledge of SAGE Accounts Production Advanced Programme.
Maintain awareness of own and others’ health and safety whilst carrying out work duties and responsibilities
and comply with relevant health and safety regulations, fire and other mandatory policies.
September 1995 – June 2002 Drumragh Integrated College, Co., N. Ireland.
GCSE English Language B
English Literature B
Mathematics A
Double Award Science BB
French A
Information Systems A
Geography B
Religious Studies B
A Level Mathematics A
Chemistry B
French C
Asdan Universities Award Scheme demonstrating key skills at Level 3 in Improving Own Learning and Performance,
Working with Others and Problem Solving.
November 2003 – December 2005
Sales Assistant Clinton Cards Plc, 12 – Co., N. Ireland
Was working on a part-time contract and preferred a full-time position
-Worked as part of a team and used appropriate methods in order to maximise company sales and customer service levels and performed a variety of tasks enabling the efficient operation of the shop
-On a daily basis, a member of the management team devised a tasks list outlining the tasks for each individual member of staff to complete within the working shift. This required me to organise each specific task in order of priority and manage my time productively in order to ensure that all tasks were completed in a timely manner and consistent with deadlines as appropriate.
-Provided high quality customer care, such as offering add-on sales to customers. Provided exemplary customer service by offering one to one customer assistance in the selection and purchase of merchandise providing them with help and information as and when needed and greeted customers when entering the store.
-Liaised with staff in other branches by e-mail or telephone in order to source or locate merchandise requested by an individual customer.
-Provided guidance and orientation to new employees by ensuring that they were competent in carrying out their relevant responsibilities as a sales assistant and responded to any queries they had.
-Co-ordinated impactive store displays of sales and promotional merchandise, following company guidelines, in order to maximise product marketability and appeal.
-Ensured that the sections that I was allocated to look after within the store were kept, clean, well presented and merchandised to company standard in order to meet customer expectations.
-Entered customer sales at E.P.O.S cash register whilst developing rapport with customers and received and processed all methods of payment for purchases - cash, credit/debit cards and cheques.
-Developed and maintained knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
-Used the B.O.S.S. computerised system effectively in order to complete branch paperwork relating to stock functions. This entailed inputting data from delivery invoices, actioning transfers to other branches and returning goods to suppliers accurately and timely onto the system.
-Maintained composure during busy seasonal periods and assisted the management team in re-arranging the store layout, following company guidelines, by reducing the footage of everyday sections in order to allocate space for seasonal merchandise displays. This had to be completed outside of store opening hours in order to prevent disruption to shopping customers.
-Monitored, ordered and replenished stock merchandise.
-Received and reviewed merchandise invoices to items actually received to ensure that shipments were correct and dealt with delivery discrepancies as required. Also, opened, unpacked and displayed stock neatly and tidily.
-Assisted the management team with the preparation, counting of stock and completing paperwork at stock take.
-Attended monthly staff meetings where we discussed sales trends and generated strategies as a means of improving sales techniques.
-Participated in appropriate training activities in order to maintain personal and professional development to meet the changing demands of the role as and when required.
February 2004 – January 2005
“Kleeneze” Independent Distributor- Kleeneze Plc is one of the UK’s largest home shopping and network marketing companies. The company, which has a turnover of 100 million+ a year,markets a range of everyday products for the home, garden and personal use, which are sold through catalogues. My role as a self-employed Independent Kleeneze distributor was to distribute the Kleeneze catalogues to family, friends and households in order to make an income and gain a share of the Kleeneze market.
Due to the work being commission based, income was unreliable and hours were unsociable
-Delivered and collected Kleeneze catalogues to my existing customers in selected areas every four to five weeks and also constantly seeked new customers by delivering the catalogues to additional areas in order to develop my customer base and respectively my profit margin.
-Maintained a customer base of over 250 customers by providing a high level of customer service and satisfaction through a friendly, professional and positive attitude, which resulted in greater sales. Also, acquired an in-depth knowledge of all merchandise sold within the range of catalogues and their uses in order to respond in a timely and professional manner to customers’ merchandise needs and requirements and minimised customer complaints by offering expedient and positive resolutions to any issues that they may have had.
-Cultivated repeat and referral business through excellent customer relations and developing rapport with customers.
-Consistently, achieved sales targets which I had set for myself. Maximised profit potential by moving up the Kleeneze sales plan and was promoted to silver distributor within the company and achieved 21% retail profit.
-During peak, seasonal periods, such as Christmas, when home shopping is an ideal solution, I demonstrated my
organisational skills and capacity to work under pressure as I had to adhere to strict deadlines, which I had set for the business in order to distribute and collect catalogues and deliver orders to all my clients before the seasonal period was over.
-Co-ordinated and processed customer orders using the Kleeneze Internet Ordering System. Also,accessed stock availability checklists, completed packing errors and processed payments to my Kleeneze Account through the Internet.
-Adapted a persistent and flexible approach in order to achieve goals and targets, which I had set for my business as I had to work around my job commitments as a sales assistant. Also, by following strategic plans which I formulated, I exceeded sales objectives and I was able to expand my business.
-Played an integral role in increasing sales levels and expanding market share through strategic planning.
-Sorted delivery orders out into individual customer orders, delivered goods direct to their homes with a fast and efficient delivery service and processed all methods of payment, which customers used when purchasing their goods – credit/debit card, cheque and cash.
-Received deliveries and checked orders against packing note and dealt with packing errors/customer returns effectively.
-Monitored and maintained petty cash float in order to ensure that I had sufficient change when going out on deliveries.
-Managed the daily operations for the efficient running of my business by planning and co-ordinating a diary system outlining the tasks that I would complete. Noted, when I was to prepare catalogues for distribution, deliver and collect catalogues from selected areas, carry out call-backs in order to chase up missing catalogues, process customer orders, sort and deliver goods direct to customers, etc.
-Prepared catalogues for distribution by ensuring that all catalogue packs contained the full range of magazines and were complete with a customer order form.
-Carried out callbacks in order to chase up missing catalogues and maintained a sufficient stock of brochures.
December 2005 – May 2008
Secretary J J Meegan & Co Chartered Accountants & Registered Auditors,
House, Market Street, Co. N. Ireland.
Looking to expand my professional horizons by gaining administration experience within a larger company
-I served in a capacity as secretary at J J Meegan & Co and projected a professional company image through in-person and phone interaction and provided comprehensive administrative support services to the accountants in order to ensure effective and efficient office operations:
-Managed multiple tasks effectively by maintaining and updating a bring forward system utilising Microsoft Outlook in order to co-ordinate, prioritise and monitor office workflow to ensure that tasks were carried out within designated timeframes.
-Assisted with the co-ordination of client appointments by retrieving relevant papers/files, preparing materials and binding financial accounts for presentation and review, escorting visitors’ to their offices/informing relevant staff of their arrival and providing hospitality duties upon request.
-Attended and serviced meetings as requested by the accountants, took notes, typed and compiled minutes for review.
-Sorted, date stamped, reviewed and distributed incoming mail and faxes to the relevant member of staff and dealt directly with correspondence of a routine nature.
-Whilst dispatching outgoing mail, recorded correspondence within the post log in order to illustrate proof of postage and ensured outgoing mail had been prepared and taken for posting prior to postal collection times.
-Prepared a range of company correspondence for accountants, which involved typing and processing of reports, letters, memos, minutes, etc. Drafted company correspondence from shorthand notes, recorded voice dictation or specific instructions. Subsequently, reviewed correspondence for their approval/signature by scrutinising and proofreading to ensure accuracy and compliance with company’s written material standards and guidelines and revised draft correspondence to improve clarity and quality as required. Also, I produced a variety of material independently using word processing or spreadsheet applications in support of work responsibilities.
-Supervised and maintained records, office filing system and computer files with accurate, up to date confidential client information in order to ensure that appropriate paperwork was available for meetings and that information could be accessed efficiently in response to enquiries/requests.Created and closed files as necessary and consequently amended and updated the file inventory with details of new client files and removed redundant files. As it was necessary to hold confidential information on our clients for a ten year period,
I was required on occasions to sort old files into boxes for off site storage in order to develop an effective space management plan for current client files.
-Developed and managed client database by creating new records when registering client to the practice and updating records of current clients with amendments and supported the provision of statistical and other management information as required.
-Checking through clients’ fiscal records in order to ensure that there was sufficient information for the completion of their financial accounts and frequently chased up incomplete paperwork through interaction with the client.
-Contributed to the production of financial accounts on behalf of our clients by performing accounting tasks,which included reconciliation of bank statements, logging purchase and sales invoices into appropriate ledgers, etc. This involved preparing working paper files/spreadsheets by collating and analysing client financial data and posted entries that were derived from supporting documentation onto SAGE Accounts Production Advanced Programme and reconciled account ledgers to trial balance.
-Responsible for VAT processing within the office and managed the portfolio of clients whom availed of these services. Utilising worksheets, prepared supporting documents relating to VAT return.
-Produced and distributed photocopies and competent in operating a variety of standard office machines, such as personal computer and associated hardware, fax machine, audio typing equipment, printer and shredder.
-Performed basic maintenance of computer system and office equipment, such as backing up data, replacing paper, ink or toner, and reported repairs or maintenance requirements with contracted office equipment to appropriate companies.
-Dealt with bill payments received from clients and issued receipts for all fees received in payment on their account and recorded receipts in the cash book.
-Managed petty cash float and maintained accurate records by entering in receipts and expenditure for small purchases to a computerised worksheet accurately and performed reconciliation of petty cash spending for the office.
-Processed office supply orders in order to maintain adequate supplies of stationery, equipment and materials for the day to day operation of the office.
-Received stationery orders, cross-referenced purchase requisitions/orders to invoices received for accuracy and placed goods in stationery cupboard or arranged distribution of goods to relevant staff members as appropriate. Dealt with incorrect deliveries as required by liaising with suppliers to ensure either delivery or recompense for the value of omitted items from delivery.
-Meet and greet clients/visitors at reception in a welcoming and friendly manner, ascertained the nature of their visit, maintained log of visitors for both accountants and referred visitors to the appropriate member of staff/notified staff of visitor’s arrival. Also, screened queries that could be handled independently through the provision of pertinent advice and information.
-Operation of a telephone switchboard for receiving, screening and routing incoming calls and maintained/updated a telephone log; determined the nature of their query and dealt with enquiries as appropriate in a prompt and efficient manner or filtered calls through to relevant staff member. When a member of staff was unavailable to take the call, I recorded full and accurate telephone messages and relayed these on promptly to the recipient and made outbound calls as required.
-Trained and advised new staff members on the implementation and operation of clerical processes and procedures in order to ensure that they understood how to use the office equipment properly and operate the office filing system effectively.
-Conducted research functions, using internet facilities, in order to access appropriate information and provide advice to clients or staff members as required.
-Provided a focal point for internal and external communications, ensuring that enquiries are dealt with timeously through the provision of relevant and meaningful information or referred queries onto the most appropriate person.
-Ensured that the reception area is kept organised and pleasant in appearance in order to meet customer expectations.
May 2008 – December 2008
Receptionist Fintec Crushing & Screening Ltd, Tullyvannon, Ballygawley,
Co. N. Ireland.
Terminated my contract in order to seek a more challenging and stimulating role within administration/office support
-Served as the primary contact for customers and all levels of staff and provided efficient, flexible,and responsive reception services and dealt with their enquiries/requests in a professional and courteous manner by providing appropriate advice and information within my capability on a day to day basis.
-Managed workload independently with constant interruptions (i.e. telephone, visitors to establishment) by planning, prioritising and managing time effectively in order to ensure that meet required deadlines.
-Screened telephone calls, enquiries and requests on a multi-line telephone system and transferred these calls accurately and promptly to appropriate parties for resolution as needed. When a member of staff was unavailable to take a telephone call, I took full and accurate telephone messages and passed these onto the recipient as soon as possible or transferred calls to their voicemail.
-On a daily basis, I engaged and disengaged night voicemail and monitored, retrieved and routed messages left in general mailbox to the appropriate staff member as required.
-Provided administrative support to the finance department,which included participating in month-end closing procedures with regards to management accounts by using Microsoft Dynamics AX in order to complete ad-hoc accounting tasks. Performed reconciliation of monthly supplier statements to supplier accounts and also generated sales invoices for issue to customers for payment. Whilst performing these ad-hoc tasks, I collated and maintained records/files associated with these financial records.
-Received scheduled and unscheduled visitors to reception in a professional and courteous manner, identified the nature of their visit, and assisted with their queries directly or made appropriate referrals to staff and notified staff of their arrival.
-Maintained security by controlling signing of visitor book and issued badges and PPE equipment for purpose of health and safety control.
-Ensured that the reception area and entrance foyer maintained an attractive, professional and welcoming appearance to visitors entering the establishment.
-Monitored and co-ordinated booking of rooms for corporate events utilising Lotus Notes Reservation System, and updated schedule for use of meeting rooms on a regular basis. Assisted with the planning and co-ordination of arrangements for meeting facilities as required, which often included provision of refreshment facilities and audio visual equipment/meeting supplies.
-Sorted, organised and distributed incoming mail, faxes and deliveries from couriers to appropriate staff members’ pigeon holes. Processed outgoing mail using a franking machine in order to compute the amount of postage required for each individual item depending on its weight and classification.
-Handled procurement tasks for the centralised storage of office consumables, which involved checking inventory levels of water and stationery and completing orders for supplies as well as processing non-standard stationery supply requisitions requested by specific departments. Upon receipt of these incoming deliveries, checked all delivery notes were correct against goods received, stored supplies in specific locations or notified appropriate members of staff that their requested items were ready for collection.
-Maintained internal telephone records with details of changes to staff and their contact numbers and also updated absence records for staff members.
-Managed the general company email address and checked incoming emails regularly.This entailed filtering emails through to relevant staff members for resolution and also composed responses to relevant email requests within my capacity.
-Responsible for ensuring that office equipment and computer systems located at reception were stocked and operating correctly, which included backing up data and replacing paper/toner, and co-ordinated maintenance activities as needed by liaising with colleagues from IT department through an internal support system.
-Participated effectively in the monthly finance team meetings and training courses in order to maintain an up to date knowledge of company’s principles and practices and developed skills and knowledge in order to perform work duties more effectively and efficiently.
January 2009 – April 2009
Accounts Payable Assistant Western Health & Social Care Trust, & Fermanagh Hospital,
Donaghanie Road, Co. , N. Ireland.
I found the role stimulating and interesting and was been given the opportunity to develop technical skills within this capacity. Though, I am seeking a new role as this was a temporary contract for a three month period
-Utilising Local Accounts Payable System, an in-house finance system, I was accountable for the efficient processing and payment of a high volume of supplier invoices, ensuring compliance to data standards.
-Batching of supplier invoices for computer input, provided accurate data entry of approved invoices and monitored movement of associated paperwork in order to ensure that accurate payment was made to vendors in accordance with established credit terms.
-Provided accurate data entry of approved invoices onto Local Accounts Payable System ensuring that entries were allocated to the appropriate supplier, costing centres, and expense codes.
-When preparing batches of invoices for computer input, I checked that invoices were valid and authorized for payment, which involved checking the coding in order to assure charging the appropriate account, totalling the charges to verify the amount was correct and that authorization for payment was on the invoice. Maintained Excel spreadsheets to account for invoices which had been dispatched to the relevant parties for authorization and coding and chased invoices as required in order to expedite invoice processing.
-Performed validity checks on the trader accounts, utilizing in-house finance system, in order to verify that payments had not previously been made and therefore prevent potential duplicate payments.
-Dealt with queries and issues raised by suppliers and payment issues effectively through the provision of relevant information in order to recommend an effective course of action to their problem or query. This involved verifying financial data, which had been entered onto the system or retrieving hard copies of paid invoices in order to locate pertinent information in response to their request.
-Communicated verbally and in writing in order to respond to queries raised by vendors/colleagues on status of invoice and to research and investigate outstanding discrepancies on supplier invoices or payments effectively and implement problem resolution.
-Sorted, collated and distributed external mail.
-General administrative tasks, which included answering telephones, sending faxes and photocopying, filing payment references, etc.
April 2009 – Present
Administrative & Technical Assistant W & H (Civil Engineering) Ltd, Co. N. Ireland
-Perform all manner of administrative functions, which includes typing, receiving and dealing with communications, filing,word processing, fax, e-mail, photocopying, binding documents, running errands, etc.
-Preparation of weekly payroll, which entails gathering the weekly timesheets and tallying/reconciling the hours and preparing address labels for monthly and weekly wage envelopes.
-Control stock of office stationery and Personal Protective Equipment (PPE) supplies.
-Handling incoming and outgoing correspondence and maintain mail log. Sort and/or route incoming correspondence by hand or electronically to proper persons.
-Receive all main line incoming faxes and distribute to individuals as necessary.
-Utilisation of data entry devices, such as optical scanners, to input data onto computer for revision or editing.
-Dealing independently with copious emails and assembling material/records for input onto online database management system, known as Buzzsaw. Subsequently, this information is uploaded onto Buzzsaw, in order to allow companypersonnel to gain instant access to-up-to date company documents; merging documents in order to provide accurate data entry onto computerised system as required.
-Screening and prioritizing emails received from fellow colleagues and external parties at regular intervals in order to ensure matters are dealt with in a timely manner and respond to emails as necessary, providing an efficient first point of contact for users or routing emails to appropriate parties.
-Utilise additional functionalities of Microsoft Outlook, which include maintaining contacts list with accurate and up to date information in order to make repetitive communications promptly and accurately and setting reminders for existing tasks.
-Provide financial and accounting support functions in conjunction with the finance director, which include: checking off monthly supplier invoices against delivery dockets for accuracy, transfer and advise finance director of unmatched purchase invoices, regular liaison with suppliers in order to resolve discrepancies, checking and processing of expense claims sent in by site colleagues for payment, balancing of ledger and petty cash books.
-Dealing with queries and requests issued by colleagues and external parties in a diplomatic and tactful manner through the provision of relevant and meaningful information and also giving advice and guidance.
-Organise travel and accommodation arrangements for conference and business trips as requested by colleagues and
prepare itineraries.
-Produce and maintain many regular reports, such as “Internal Plant Costings” and “Allocation of Weekly Labour to Job Contracts” in order to collate and analyse findings or statistical information for input onto the financial management system.
-Reviewing, checking and verifying paperwork, which has been received both by paper/email format for accuracy and completeness.
-Inputting and retrieving complex and confidential information into the appropriate project folders and files within the online database management system in order to allow fellow colleagues to gain access to this information on site and briefed the relevant staff members of changes made to related documents.
-Dealing with telephone calls and/or visitors to the office. Taking messages from incoming callers as necessary and ensuring that these are passed through to the relevant member of staff without delay.
-Booking of meeting room and maintain the meeting room diary.
-Arranging meeting room setup and assisting with catering duties for meetings and cleaning of room as required. -Carry out daily periodic checks in order to ensure that meeting room was kept clean and tidy.
-Develops, revises and maintains systemic registers relative to appropriate office record systems which are in place, such as MOT and Tax record for company fleet vehicles and drawing registers.
-Managing paperwork relative to company fleet vehicles, which entails processing routine renewals for MOT and road tax.
-Development of contract drawing registers upon release of a new/revised drawing and resolved underlying anomalies effectively through interaction with external parties.
-Maintaining and updating company literature, which includes company profile, contract lists and office internal telephone extension list.
-Maintenance of paper based and electronic filing systems in order to provide an effective system of access to up to date confidential project information.
-Perform various cash handling tasks, such as making bank deposits and placing orders for equipment and supplies as requested by colleagues using the company credit card.
-Processing of purchase orders onto Buzzsaw, an in-house database management system.
-Maintain administrative network duties, which includes ensuring that updates are carried out promptly and regular backup of computer data.
-Managing multiple and rapidly changing priorities due to dealing with regular requests from engineers on site.
I am a very, active person who enjoys spending quality time with family and friends and meeting new people. Also, I participate in a wide range of leisure activities, such as listening to music, reading and walking.
References
Brand S. Erlich
Manager
Wap Company.
Brand_Erlich@gmail.com
