Sample Network Management Resume
Contact information
Lio S. Dessau
17 Street
El Paso
Texas
Career objective
Looking for a challenging position of the Network Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A proven Manager with a comprehensive background in Technical Operations. ITIL experience particularly around Change, Incident & Problem Management.
Education and Qualifications
St Albans Technical College
National Certificate in Telecommunications
Main Technical & Supervisory courses
Foundation Certificate in IT Service Management (ITIL techniques)
Introduction to Project Management
Supervisory Skills
Leadership & Teamwork
Performance & Development Review techniques
What’s new in Microsoft Windows Small Business Server 2008
Introduction to Exchange Server 2010
Ericsson AXE10 Operations & Maintenance
Italtel iMSS (Softswitch) overview
Mobile GSM Operations & Maintenance
Introduction to SDH
Work Experience
Feb 2005 – June 2010
Cable & Wireless (formerly Bulldog Communications)
Access NOC Manager
Main responsibilities
Initially joined Bulldog as Voice Operations Manager, but combined this with the 24X7 NOC centre to become the Access NOC Manager. Involved in the implementation of ITIL practices to the Operational teams and maintaining high standards of Customer Service.
Key responsibilities include:
Managing a team for 24x7 monitoring & diagnostics of the LLU Voice & Broadband Network
Vendor management for all Operational activities / issues
Ownership of Broadband Network related tickets affecting major CW Customer base
Progression of Broadband and/or Voice Network faults through Vendor support/Internal groups as required
Escalation Management for both internal & external customers
Customer presentations & Service reviews
KPI reporting to Major Customers and upper management
Communications to customers concerning Network outages & Planned works
Implementation of Remote upgrades & overseeing onsite mtce
Trend analysis & Post Incident Reviews with a view to driving down fault volumes
Network acceptance of new network build
Jan 1998 – Feb 2005
Your Communications (formerly Esprit / Ventelo / GTS)
European NOC Manager
Main responsibilities
The first role upon joining Esprit was UK Operations Manager within the companies pan-European Voice Network, transferred in 2001 to manage the European NOC based out of Reading. Responsibilities were to manage the NMC monitoring team, Datafill & Traffic Management functions for all European locations and combine this into a single NOC.
Key responsibilities included:
Managing staff across 3 locations for centralised functions
Maintaining optimum Network resilience at all times through alarm surveillance and alarm clearance
Ensuring appropriate routing changes are made on the Network
Overseeing the Work Order process involved in implementing Network changes (ceases / provides / expansions etc.)
Provide detailed weekly reports to Upper Management
Ensuring new skills and equipment are introduced in a controlled manner (e.g. traffic management / transmission monitoring etc.)
Setting up and maintaining a 24x7 shift rota
Introducing a Customer Helpdesk section within the 24x7 centre
Implementing a training matrix to assist staff development and ensure adequate skills are in place at all times
Attending meetings and perform Network tours to both internal & external customers
Initiating Event Reports for serious actions affecting the Network
Liaise with relevant vendors to maintain appropriate support.
Prepare and arrange for required software upgrades to be performed when appropriate (low traffic periods)
Build close relationships with the Help Desk and sales staff to offer technical assistance where required
Feb 1991 – Jan 1998
Vodafone Group
MTX Senior Engineer
Main responsibilities
Joined Vodafone as an MTX Engineer working within the 24x7 NMC at Brentford. Promoted to MTX Senior Engineer and worked across a combination of day shifts aswell as the 24x7 rota. The role involved organising a team of 8 engineers between 2 sites to ensure correct prioritisation and completion of tasks such as routine maintenance, fault clearance and Network expansions. Relevant staff training and appraisals were required to ensure staff progression was made and a better functioning team unit created.
On a technical nature I was responsible for implementing any required software patches onto the Ericsson AXE10 switches, meaning working overnight in order to ensure appropriate risk factors were accounted for. This could involve liaison with Ericsson support staff and a detailed knowledge of the Ericsson AXE set-up & design.
Aug 1985 – Feb 1991
British Telecom
Technician T2A
Main responsibilities
Initial duties involved operation and maintenance of Strowger ATE’s, resolving customer lines & Trunks to the BT tandemNetwork. After a period of time performing this role I transferred to the centralised Data Operations team working on the newer Digital exchanges and spent time working on both the GPT System X exchange types and the Ericsson AXE10 switches.
Skills
Remains calm in escalation or Major Outage situations
Proven track record of staff development
Developed Project management skills
Experience of driving vendor improvements plans
Good use of Microsoft packages (Outlook, Word, Excel)
References
Lio S. Dessau
Manager
Wap Company.
Lio_Dessau@gmail.com
