Sample Middle Management Resume
Contact information
Bren S. Malakhi
11 Street
Washington
D.C.
Career objective
Looking for a challenging position of the Middle Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A passionate and tenacious manager with over 7 years experience in a highly competitive service led retailsales environment. A dynamic self-starter I am looking to further develop my career by securing a role within a company that is entrepreneurial by nature has a strong culture of employee engagement and who will fully utilise and build upon my portfolio of skills. I am able to demonstrate exceptional customer service skills strong financial acumen ability to meet and exceed targets ability to drive a middle management team to achieve business success success in all levels of employee development and human resource management. I have continually exceeded expectations in the area of profitability business development have a strong track record in skills development and succession planning and have been successful in my management of change and implementation of strategy to drive change in response to market changes.
C A R E E R H I S T O R Y:
November 2009 now The Carphone Warehouse
Carphone Warehouse Group PLC known as The Carphone Warehouseen.wikipedia.orgs largest independent stores across Europe . It is based in the and is a 50% subsidiary of Outside the UK and the retailer is named The Phone House.
November 2009 now Branch Manager
Key Job Responsibilities:
Managing and motivating a team to increase sales and ensure efficiency
Analysing sales figures and forecasting future sales volumes to maximise profits
Analysing and interpreting trends to facilitate planning
Use of information technology to record sales figures for data analysis and forward planning
Ensuring standards for quality customer service and health and safety are met
Responding and solving any customer complaints
Organising special promotions displays and events
Managed all corporate packages
Key Achievements to Date:
In December 2009 achieve 100% score in World Class Customer Service number 1 in UK from over 820 stores.
Jan 2005 November 2009 Enterprise Rent A Car UK Ltd
Enterprise Rent-A-Car is an American company who opened their first branch in the UK in 1994 and now operates over 325 branch locations. The UK encompasses 10 operating groups that function as separate profit centres. Each Group is multi-site and run by a General Manager who is supported by a number of Daily Rental Managers and Area Managers who have responsibility for managing a number of outlets and their own PL sheet. Enterprises structure is a flat decentralised one with large amounts of responsibility and autonomy delegated out to the individual stores and regions within each operating group. My fast track promotion within Enterprise is testament to my ability to consistently achieve the highest standards across the companies key performance indicators Customer Service Operating Profit Employee Retention and Development Local Business Development
Jan 2008 November 2009 Branch Manager
Key Attributes:
Strong leadership qualities and the ability to achieve goals and targets set across the organisations KPIs.
Developing long lasting relationships with customers and client base and external supplier
Consistently developing mutually beneficial relationships with the support departments within Enterprise allowing me to achieve what is needed for my business to succeed.
Key Job Responsibilities:
Business Forecasting and Planning
Managing own branch in East with 1 million+ of company assets
Ensuring highest levels of customer satisfaction
Responsible for maximising the profitability including the analysis and management of a detailed PL summary
Responsible for the development management and retention of key local national accounts
Liaising with General Managers and the European and UK Managing Directorsnegotiations regards some of Enterprises largest based corporate and insurance clients
Search for and set up of new rental locations including lease negotiation plan for build out and new branch re-sourcing.
Management of a specialised rental response and sales team a recent business development initiated by myself in response to 65% business growth as a result of securing a large national account
Employee development and succession planningmanagement
Implementing Employee Retention strategies
Human Resources Management
Recruitment forecasting in line with business forecasting
Recruitment and selection employing competency based hiring techniques
Hosting assessment centres and attending careers fairs
Conducting company presentations
Employee Relations including grievance resolution and management of disciplinary issues
Key Achievements to Date:
4 promotions within 3 years including promotion to Branch Manager
Number 1 assistance manager in UK Europe across the companies KPIBalance Analysis Matrix
Since becoming an Branch Manager I have achieved 20% fleet growth 22% increase in customers service level 15% increase in net revenue YTD 2008 vs PYTD 2007
Established a new protocol across the branches in my Area within the niche of non fault rentals that was later implemented across the South East Group contributing to an increase in revenue of 8%
Completed Enterprises internal Management Development Training Course
C A R R I E R S U M M A R Y :
Nov 2009 - now Branch Retail Manager
Jan 2008 - Nov 2009 Branch Rental Manager
Mar 2007 - Jan 2008 Assistant Manager
Mar 2006 - Mar 2007 Management Assistant
Jan 2005 - Mar 2006 Management Trainee
E D U C A T I O N H I S T O R Y :
Chemical Secondary School
Poland-Technical College
I T K N O W L E D G E :
MS Windows MS Word MAC Safari
MS Outlook MS PowerPoint MAC Office
MS Excel MS Internet Explorer MAC Leopard
References
Bren S. Malakhi
Manager
Wap Company.
Bren_Malakhi@gmail.com
