Contact information

John S. Jones

17 Street

The City of New York  

NY

Career objective 

Looking for a challenging position of the Management Supervisor Resume the reputed University with a view to use my wide experience for the benefit of the organization.

A honest hard working and enthusiastic individual who is quick and willing to learn. An excellent team player, who also works well alone and under pressure. An experienced supervisor, who strives to achieve goals and deadlines without compromising the quality and accuracy of work. Good interpersonal skills, with a sense of humour and excellent communication skills at all levels. An individual who consistently takes pride in the quality of their work, striving to achieve customer satisfaction.

 

Key Skills

Customer Service

Attention to detail

Planning

Negotiation

 

Communication

Orgainisation

Kerridge Expert

Prioritisation

 

Supplier Management

Financial Management

Team Management

Lifting Deck Specialist

 

 

Achievements

Promoted to Specialist Services Department Supervisor

Achieved and exceeded yearly budgetary targets consecutively 

Passed Dhollandia Lifts technical/maintenance training courses

Passed the Nissan GB and Europe warranty administrator course

Part of the team that set up the County Court Bulk Centre’s customer helpdesk 

Part of the team that successfully set up Money Claim Online website and section for the Court Service. 

 

Employment History

TruckEast Ltd

Specialist Services Supervisor 01/2005 - present

A consistently varied role responsible for the management of seven mobile technicians; supervising the repair and maintenance of over 700 vehicles nationwide. Develops and maintains customer relationships for such clients as Asda, Tesco, DHL/Exel, Royal Mail and Ryder etc. As department supervisor I have complete control over all the departmental administration, ensuring monthly/yearly budgetary targets are achieved. Sourcing and negotiating supplier rates to maximize budgetary control; liasing with technicians to implement supplier changes. Communicates and facilitates senior management business changes and adopts a proactive approach to enable these changes to be fully rolled out. Developed technical skills in new areas including refridgeration, bulk tankers, fork lifts, light/heavy recovery and specialist welding. Deputises for departmental manager as well as the bodyshop and the service department during absences. Completes and monitors weekly wage sheets and challenge technicians on any anomalies. Carry out quotations on repairs and major projects, negotiate with suppliers to gain the best overall cost for the customer and successfully manage the projects through to completion. Monitor and escalate any disciplinary issues to seniormanagement, provide detailed explanations of the issue and participate in any action taken. 

 

Service/Warranty Administrator 04/2004 – 01/2005

As part of a team of two, responsible for the complete administration of a workshop selling over 3000 labor hours per month. Technical knowledge gained whilst in the role. Challenged technicians on work descriptions and productivity issues. Solely responsible for processing warranty claims, checking and recording payment queries etc. Liaising with Scania GB on a weekly basis to arrange warranty parts return and disposal, working with the parts dept to dispose of the parts. Sole administrator for the Tail Lift Dept, developing new systems and processes as it had only been formed recently. Once the Tail Lift department processes were set up I was able to continue and maintain the departments budgetary parameters and maximise where possible. Provide service reception cover as required.

 

 

Employment History Cont…….

 

Camden Motors

 

Warranty Administrator 10/2004 – 03/2005

Solely responsible for the warranty process and administration for the Nissan franchise at Camden Motors, recording and maintaining warranty log as per Nissan GB regulations. Worked alongside parts management to organise and return failed parts to Nissan GB. Maintained records for audit purposes. Assist technicians with diagnosis of warranty failures, liaise with Nissan GB warranty dept to gain prior authorisation. Provide cover for service reception as required.

 

 

County Court Bulk Centre

02/2001 – 10/2004

Senior administrator 

 

 

Qualifications, Training and Other Experience

 

Qualifications

 

10 GCSE’s School for Boys)

 

Training

 

Scania Management for Supervisors course

VBG coupling service and maintenance course

Counterbalance lift truck up to 5 tonne full license 

Dhollandia Loler Legislation course

Dhollandia technical/maintenance course (All lift model types attended)

Scania Great Britain Ltd induction course

Nissan warranty administrator course

Camden customer service course

Court Service customer service course

Court Service dealing with difficult customers course

Court service management training course

Tesco face to face training course

Fully competent in using the kerridge system

Fully trained on all Scania Great Britain Ltd systems including Kerridge, multi and the AS400 system

Trained to a high standard in all Microsoft packages

 

Hobbies and Interests

 

I enjoy playing rugby, golf and cricket. I like socialising with friends and family. 

 

References

John S. Jones

Manager

Wap Company.

John_Jones@gmail.com