Contact information

John S. Marcotte

15 Street

Oklahoma City  

Oklahoma

Career objective 

Looking for a challenging position of the Management Analyst Resume the reputed University with a view to use my wide experience for the benefit of the organization.

Experienced Data Analyst and Process Improvement Specialist. With considerable experience in Key Performance Indicators, Metrics, Reporting and People Management. 

I have a Six Sigma Yellow Belt and Introductory Certificate in Project Management, and am looking to further my career in an environment which will enable me to bring my skills into an area that I am deeply passionate about.

 

CAREER HISTORY

 

Network Rail, York, North Yorkshire

2007 – 2010

 

National Plan Information Analyst / Freight Manager

 

To collate, analyse and report on data, supplied from various sources, and develop key performance indicators on the effectiveness of the work being undertaken. Enabling the follow up on areas for improvement. 

Design and implementation of a new compensation scheme as set out by the Office of Rail Regulators, whereby customers are compensated for delays.

Manage a small team for the compensation regime, with a budget of 10million per annum.

Working closely with the finance department making sure territories budgets and forecasts are in on time and updating the core spreadsheet, advising if any territory is going off budget.

 

 

Jarvis Rail,   

2005 - 2007

 

Employed in the Strategic Development/Process Improvement Department in Jarvis Rail. 

Production of the Monthly Organisation Report, managing projects for the Balanced Scorecard and KPI’s.

Creating reports by extracting the data into a readable format and one that could easily be understood. 

This was generally done by using Microsoft excel, utilising Pivot Tables and Conditional Formatting.

Managing a project for the re-write of various KPI’s and Reports for the Jarvis Control centre. 

Involved heavily in continuous improvement practices, to ensure that areas that require improvement within the business were highlighted and processes were put in place to achieve best working practises.

Formulation of a training package for facilitators of the Balanced Score Card

 

CapGemini, Rotherham,   

2005 – 2005 (Temporary Contract)

 

Working for an IT outsourcing company in Rotherham, on a remote desktop team.

Visiting client’s sites to analyse their PC requirements, to fix and diagnose any faults that may be present. 

 

Norwich Union Life & Pensions, Sheffield,   2004 – 2005

 

Contact Operations

 

Working in a call centre in Sheffield for Norwich Union, involved taking incoming calls from independent financial advisors and answering queries that they may have regarding their clients policies. Policy types included: - Bonds, Pensions, Life Insurance, and Mortgage Protection. The main part of the role is to ensure that the information given to the financial advisor is correct and accurate.

 

 

 

HSBC Invoice Finance UK Limited, Worthing, West Sussex

2004 – 2004 

 

Credit Controller / Risk Assessor

 

Maintain a portfolio of 108 clients who factored invoices. This entailed regular contact with all their customers to chase for any overdue payments and to issue legal papers and solicitor letters where appropriate.

The role required us to look out for potential fraudulent invoices put through by the client in order to gain funding from us for goods or services that may not have actually been supplied in the first place. Generation of monthly reports for clients so they may see if their portfolio is achieving expected targets.

 

ACHIEVEMENTS

 

Introductory Certificate in Project Management

Six Sigma Yellow Belt

 

GCSE French Grade B

GCSE Mathematics Grade C

GCSE English Language Grade C

GCSE English Literature Grade C

GCSE Chemistry Grade C

GCSE Biology Grade C

GCSE Geography Grade C

GCSE Business Studies Grade C

 

City & Guilds Word-processing and Spreadsheets

General Bookkeeping Grade Pass

 

 

EDUCATION

 

CHATSMORE CATHOLIC HIGH SCHOOL WORTHING

September 1986 to July 1991

 

WORTHING SIXTH FORM COLLEGE WORTHING

September 1991 to July 1993

 

NORTHBROOK COLLEGE WORTHING

September 1993 to March 1994

 

INTERESTS AND ACTIVITIES

 

I Love Cooking, Photography, Air shows and Flying Radio Controlled Helicopters and Aeroplanes.

I am the club secretary for Model Flying Club and an active member of the Royal Voluntary Service.

References

John S. Marcotte

Manager

Wap Company.

John_Marcotte@gmail.com