Sample Loan Processor Resume
Contact information
Bobo S. Ercoli
10 Street
San Francisco
California
Career objective
Looking for a challenging position of the Loan Processor Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Self-motivated and professional Loans Processor and Advisor with extensive experience in the Banking and Service Sectors. An excellent communicator in all mediums, who quickly and confidently relates to people at all levels and from all cultures. Demonstrable effectiveness in both team leadership and teamwork. Commendable organisational, time-management and project management skills, the capacity to thrive under pressure and a determination to succeed. Has a passion for learning new skills and roles. Always adopts a flexible approach to all aspects of work.
Career History
Lloyds TSB Motor Finance 07/2010 – 10/2010
Finance Administrator
Key Responsibilities
Working closely with car dealerships over the phone
Accurately inputting customer data onto computer to generate finance claims
Allocating missing customer data and matching to existing files
Dealing with incoming post
Key Achievements
Building good relationships with Account Managers and car dealers
Working as a team to ensure all cases are paid out efficiently and accurately
Geldards Law Firm Facilities 05/2010 – 06/2010
Facilities Assistant
Key Responsibilities
Dealing with all the incoming and outgoing post
General facilities duties including reprographics, faxing, photocopying and general administration
Setting up of meeting rooms for lunches and business meetings
Key Achievements
Consistently met deadlines set by Solicitors
Received excellent feedback from my piers
Barclays Bank Deceased Account Unit 09/2007 – 12/2009
Servicing Processor & Advisor
Key Responsibilities
Administration of all aspects of the management of the deceased customers at Barclays including closing accounts, cancelling cards & cheque books
Liaising with other departments within Barclays
Payment of funeral bills
Working with solicitors, executors and the deceased family relatives
Working to deadlines with high volumes of work
Opening and distributing all incoming mail
Key Achievements
Training high level staff to undertake similar roles
Consistently met demanding productivity targets
Built professional working relationships with all third party professionals
Customer Concern Team Virgin Media 08/2006 – 08/2007
Key Responsibilities
Deal with and resolve customer complaints, disconnection requests, staff account enquiry’s and general enquiry’s
Manage computerised customer queues and deal with issues within a specified time
Working with the post team, dealing with incoming and outgoing post
Key Achievements
Specially chosen to go to Liverpool to train a team of 8 on how to use a new system
Received excellent feedback from customers and line manager
Customer Service Representative Virgin Media 11/2004 – 08/2006
Key Responsibilities
Resolve queries and manage customers tactfully often in difficult and pressurized situations
Develop a broad knowledge of the business while meeting both sales and efficiency benchmarks in order to maintain the highest of customer service standards
Key Achievements
Specially chosen to become a ‘Call Coach’ in a new team of seven coaches
Successfully coached four team members on a monthly basis
Provided constructive feedback following “call listening” to ensure that staff built rapport and provided quality and efficient service
Provided weekly information ‘Call Coaching’ team to monitor overall performance
Credit Management Lloyds TSB 08/2003 – 11/2004
Key Responsibilities
Processing applications for student loans, overdrafts, credit cards
Opening accounts for customers who have applied on-line for current accounts
Credit checking the customers
Worked closely with the fraud prevention unit
Education and Qualifications
HND Graphic Design at Southampton Institute Higher Education and
Swansea Institute Higher Education. Developed numerous transferable skills including:-
Logical and lateral thinking
Listen, appropriate, mediate and convey meaning concisely and precisely; to summarise, interpret, assess and evaluate sources – picking out the essential points
Lead and participate in discussions
Develop opinions and propose ideas and theories
Self confidence in my own opinion; to organize workload and to work to tight deadlines
ND – Graphic Design Llywn-Y-Bryn, Art College, Swansea
8 X GCSE’s Grades A-C – Including English Language and Mathematics.
Ongoing Training
Fully computer literate with a competent knowledge of Windows including Microsoft Word, Access, Excel and PowerPoint – having had to use them in professional and academic capacities.
Currently undertaking a Business IT & HR course
Data Protection
Records Management
Risk Awareness
UKRB Sanctions Awareness
UKRB Business Continuity Management
Interests
Writing and performing music
Sports
Travel
References
Bobo S. Ercoli
Manager
Wap Company.
Bobo_Ercoli@gmail.com
