Sample Inventory Management Associates Resume
Contact information
Brian S. Simpson
15 Street
Denver
CO
Career objective
Looking for a challenging position of the Inventory Management Associates Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Personal Information
Date of birth: December 13, 1982
Nationality: Dutch
Gender: Female
Marital Status: Married
Skills
Languages
Spanish: Native Language
English: Fluent
French: Fluent
Dutch: Fluent
German: Almost Fluent
Italian: Conversational
Portuguese: Working Knowledge
Software
Highly skilled in Microsoft Office, Pegasus E-mail, Lotus Notes, SAP(proficient).
Hotel and Restaurant Operating systems: V.I.P.S , Fidelio, Opera and Micros
EducaTION
Hotelschool The Hague The Hague, The Netherlands. 2001–2007
Bachelors in International Hospitality Management.
Lyce Franais Jules Verne Guatemala, Guatemala. 2001
French High School Bachelors diploma.
Guatemalan High School Bachelors diploma
WORK EXPERIENCE
July 2010-Present Marriott Worsley Park Hotel Manchester UK
Assistant Head of Restaurant
Contemporary restaurant set at 4 Star Marriott Hotel which offers Breakfast, Lunch and Dinner.
Interact with guest to obtain feedback on product quality and service levels
Supervise staffing levels to ensure guest service, operational needs and financial objectives
are met
Ensure all associates have proper supplies, equipment and uniforms
Supervise daily shifts operations
Supervise restaurant and all related areas in absence of Head of Restaurant
Coach and council associates regarding performance on an on-going basis
Ensure compliance with all restaurant policies, standards and procedures
Manage to achieve or exceed budgeted goals
Supervise on going training initiatives
March 2010-July 2010 Jab Anstoetz Zoetemeer, The Netherlands
Internal Sales French-Dutch Customer Service Representative
High End Designer and Manufacturer of Fabrics and Textiles for Interior and Outdoor private and professional use
Customer Service liaison between head quarters in Germany and all clients in Belgium and Luxembourg
Providing constant support for the local representatives of the company in both countries
Handling all customer requests, inputting orders and reservations into SAP (internal management system) as well as handling all complaints
Managing inventory and updating seasonal collections of products
2008-March 2010 Vapiano Restaurant Den Haag, The Netherlands
Assistant Manager
Modern Italian Restaurant part of an International Franchise catering to approximately 750 guests a day in the city center of The Hague with the help and support of 70 staff members.
Fully responsible for the day to day running of the restaurant.
Understand all policies, procedures, standards, specifications, guidelines and training programs.
Ensure that all guests feel welcome and are given response, friendly and courteous service at all times
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
Control and ensure that all necessary products are ordered and correctly received
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive productive working environment
Control cash and other recipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
Make all employment and termination decisions
Fill in where needed to ensure guest service standards and efficient operation in adhered to at all times
Continually strive to develop my staff in all areas of managerial and professional development
Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
Developed and implemented yearly vacation schedule
Ensure that all equipment is kept clean and in excellent working conditions through personal inspection and by following restaurants. Preventative maintenance programs
Developed and implemented employee development plans and evaluation system
Handel all administrative needs of the restaurant
2007-2008 Novotel Den Haag World Forum Den Haag, The Netherlands
Duty Manager December
4 Star Business and Leisure Hotel In the Hague catering to a large number of airline crews and frequent business travelers
To ensure that whilst on duty assistance is given to departments as and when required
To help effectively manage the smooth running of the hotel during duty management hours
To deal with and resolve any customer complaints
To head the guest relations of the hotel
To help ensure the safety/security of the hotel by making sure that correct procedures are followed in the event of an emergency
To attend operational management meetings
To effectively manage all conference and events service delivery
To recruit, manage, effectively rota and train the restaurant and bar staff
To recruit, manage, effectively rota and train the night team
To ensure the efficient and effective delivery of clean rooms on a daily basis
January 2006 - November 2007 Marriott Amsterdam, The Netherlands
Amsterdam Marriott Hotel is a 5 Star Hotel in the City Center of Amsterdam with 365 rooms and diverse F&B and meeting facilities.
Executive Assistant to the General Manager and Director of Engineering
Received and screened phone calls and visitors; referred inquiries to appropriate sources and responded to complaints coming through Marriott Headquarters; made appointments and arranged meetings; gathered relevant background information needed for meetings; took and transcribed meeting minutes.
Maintained project schedules of work assigned to departments or divisions; monitored and tracked progress of assigned projects; followed up to obtain status report; prepared summaries of project status for review by General Manager.
Performed special studies and analyses as assigned; gathered and evaluated data; contacted other organizations if necessary to obtain information; analyzed statistical, operational or other information and prepared reports and recommendations based thereon; conducted various internal and external surveys.
Served as liaison between the General Manager and department managers, the Executive Team of Directors, outside agencies and the general public; I represented the General Manager in meetings as assigned.
Functioned as secretary to the Executive Team of Directors; prepared, assembled and distributed agenda materials and posted required legal meeting notices; attended Board meetings, took notes, transcribed minutes for review and issuance; followed-up on Board actions taken and notified appropriate parties; drafted Board resolutions for review and approval.
Performed a variety of office management functions such as assisting with budget preparation, ordering budget items, renewing memberships, and preparing expense reports for the General Manager and the Executive Team; oversaw maintenance of complex filing and record keeping systems.
Provided confidential secretarial and administrative assistance to the General Manager; transcribed, composed, and typed a variety of confidential correspondence and reports; used a personal computer to perform word processing, spreadsheet, database, e-mail, and Internet and other specialized functions.
Prepared and maintained the Vacation Calendar for the Executive Team
Managing of all travel booking needs for the General Manager, Executive Team and other staff members when required
Performed other related work as required
Guest Relations Officer (promoted)
Main duties involved
VIP Guests Handling
Loyalty Program Members handling
Handling written correspondence in several languages
Conducting tours of the hotel for visitors, guests, tour operators
Communicate with guests and coordinate with the management in order to meet customers' needs
Executing Manager on Duty shifts in the evenings
Preventing and handling all customer complaints
Constantly maintaining the information of guest profiles updated
Working closely with the Sales Team to ensure high quality and personalized service to corporate guests
Housekeeping PM Supervisor (promoted)
Assisted in overseeing and managing the day-to-day operations of the Housekeeping Department,
Maintained the high standards of service and cleanliness of the Chain at all times
Responsible for supporting the Housekeeping Manager, motivating and directing line level talent to ensure consistent and outstanding productivity in turndown, guest room and public area services, training and counseling staff in duties and policies, providing guest assistance and satisfaction, and completing all necessary administrative duties and reports.
Additional Activities
Active member of the Hotel’ s Rooms Renovation Program 2007
Leader and Trainer for the Marriott Passport to Success Program for the Guest Relations and Executive Lounge Teams 2007
Accomplishments
Employee of the Month March 2006
4 Marriott Headquarters Service Awards
Star Award, going above and beyond July 2007
Numerous written letters with guest recognition for outstanding Customer Service
Completed certified Marriott Rooms Division operational training program
July 2002 – December 2002 Guatemala City Marriott Hotel Guatemala
Practical Internship, overall Rooms Division Training
March 2005 – August 2005 Guatemala City Marriott Hotel Guatemala
Management Internship, Internal Rooms Division Auditor and Trainer
2002-2005 Hotelschool The Hague The Hague, The Netherlands.
Skotel, Private Hotel and Student Dorm of the Hotelschool The Hague
Housekeeping and Reception (2002,2003)
Duty Manager (2003 – 2005)
Extra curricular ACTIVITIES
2001– present Hotelschool The Hague The Hague, The Netherlands.
2010 Student Council Advisory Board
2004- 2005 Chairman of the Student Council
2003-2004 General Member of the Student Council .
2004-2005 Member of the Codetermination Board
2001-2005 Active Member of the Student Association La Confrerie
2003-2005 Tour Guide/Evaluator for Selection Days
2001 Lyce Franais Jules Verne Guatemala, Guatemala.
2 years as Class vice-president (1994 -1995, 1998-1999).
4 years as Class president
1 year as Student Body President (1999-2000).
Directed and Edited 2 school films
1997-2001 National Track and Field Team Guatemala, Guatemala.
Participated in national and international competitions in Discus and Hammer , member of the national and pre-Olympic teams.
References
Brian S. Simpson
Manager
Wap Company.
Brian_ Simpson@gmail.com
