Sample Hotel General Manager Resume
Contact information
Pol S. Ragagnin
16 Street
Jacksonville
Florida
Career objective
Looking for a challenging position of the Hotel General Manager Resume the reputed University with a view to use my wide experience for the benefit of the organization.
I am seeking a different challenge,
I returned to Ireland after 15 years due to family reasons and now looking for an exciting opportunity UK Based or Worldwide, my primary concern is that I enjoy what I do and who I am working with rather than salary. I am a hands onManager,a team player and I love the buzz of a busy well-managed hotel. I have a number of
years experience in all areas of the hotel operation, together with customer service,which includes a passion for the sales and marketing sector as well as being committed to delivering exceptional customer service.My key skills include effective communication, professional leadership whose honesty, hard work or loyalty has never been in question. I have an ambition to
succeed, a committed, experienced and a quality driven manager with all the right qualities for a new role in a new company.
Work Experience
May 2007 - August 2007
I decided to take a break during the summer months to spend time travelling with my family to various European Cities. I now wish to return to full time employment and looking for a new challenge to utilize my experience and skills.
Mill Park Hotel, Donegal Town, Co. Donegal
March 2007 to May 2007
Front of House Manager
Salary: €35,000 per annum with three monthly bonuses.
The Mill Park Hotel is a 120 Bedroom Hotel with a Large Function Suite and a leisure club with 450 members. The hotelis part of the Signature Park Hotel Group,they have plans to expand and develop more hotels and improve standards across the board and I was asked by the Managing Director to take over both the Leisure
Club and Reception areas together with a taking a public role in the front of house operation. This was an interim position until they purchase new hotels or restructure the current hotels. Whilst I enjoyed the challenge, I was not using my skills to the best of my ability with such a role.
Silverbirch Hotel. Omagh, Tyrone
October 2006 to February 2007
General Manager
Salary: £35,000 per annum
The Silverbirch Hotel is a 40 Bedroom Hotel with Two Function Suites and a Newly Completed Business Centre containing four conference rooms and Two Board rooms. I joined the Hotel to take the role of GM, I settled in well and brought the hotel up to date reference HR procedures, Staff Handbook and Health and Safety
policies. This family run hotel has a high volume restaurant (up to 300+ covers per night) function suites and high occupancy level with the assistant of Internet agencies and direct selling. I ended my employment due to 4 family members involvement in the running of the hotel and I believe it is very confusing to all the other managers and staff and without clear guidelines as to what they all wanted I could not provide them with the level service I usually give my employer.
The Hotel. Duror, Argyll
April 2006 to September 2006
General Manager
Self Employed
The Hotel is a 22 Bedroom Hotel with a Function Suite and a 65-seater restaurant together with a public bar. I moved to Scotland to run the hotel before I purchased it from the owner, sadly the hotel failed the survey and the repair costs would have made the hotel exceed my set budget.
Wistaria House. Lymington, Hampshire
December 2005 to April 2006
General Manager
£18,000 per annum (This was an interim salary until the company could sustain an
increase)
Wistaria House is an up market Restaurant with Rooms in the busy town of Lymington. The restaurant was trading for 2 years very successfully and but incorrect costing by with the current management they developed severe financial problems. I was invited by the directors of Wistaria House (Lymington) Ltd to take
control of the business in the position of General Manager to run it. The Business unfortunately was not able to recover and with advice from the accountant and bankers the company went into administration and the directors where removed. I continued to trade the business on behalf of Middleton Partners Insolvency
Practitioners and show the premises to prospective purchasers until a new buyer was found and the business sold.
Balmer Lawn Hotel. New Forest, Hampshire
September 2003 to December 2005
Sales and Commercial Director
£25,000 per annum with Profit and Sales Bonuses.
The Balmer Lawn Hotel in the heart of the New Forest is a large 55-bedroom hotel offering Conference & Wedding Facilities. This is a very busy hotel offering a range of Leisure & Corporate Packages & Breaks totalling over 90 weddings a year and 600 conferences together with 78% bedroom occupancy. During my time at the
Balmer Lawn, I have played a part in watching it grow into an excellent hotel offering superior service. My role has developed from Assistant Manager to Sales & Commercial Director in a very short time. I managed to achieve very high revenue from extra sales in all areas, promoting the restaurant as a single entity, starting the Internet sales service and setting up the online booking facility. Setup a new sales office with three staff to promote & administer the volume of business. This has been a very rewarding position and one I have enjoyed immensely. I resigned my
full time position and continued to work on a remote self-employed basis for the hotel in a consultancy role before returning part-time in June to complete and assist with several new projects.
Employment Details:
12/09/2003 - Assistant Manager
01/11/2003 - Conference & Banqueting Manager
01/01/2004 - Sales & Marketing Manager
01/08/2004 - Sales & Commercial Director
British Airways CitiExpress Ltd. Southampton, Hampshire
February 2003 to September 2003
Air Cabin Crew
£16,000 per annum with hourly flight pay
British Airways CitiExpress Ltd is franchised partner for British Airways PLC providing services to UK & European cities. My main responsibilities were to ensure a quality service was provided to both Club and Euro Traveller Passengers.General safety & comfort of passengers & crew onboard the aircraft. To maintain high customer standards in line with company procedures in several classes. To
administer first aid and deal with any other emergency onboard.
Type Rated for: (ERJ 145 & Dash 8)
Routes: UK and European Fleet
Classes: Club Europe and World Traveller
Penton Investments Ltd. Andover, Hampshire
May 2002 to September 2002
Online Marketing & Aftersales Manager
£22,000 per annum
Penton Investments is the South’s leading car importer of new vehicles, with eight franchises for major manufacturers. To ensure promotion of the websites,constantly updated sales, uploading of photographs, designing adverts for the websites. Training of managers to enable them to maximise on-line sales. The processing & registering of warranties and solving after sales problems. Based at
the Head office in Andover but sub-contracted to all eight branches.
British Mediterranean Airways Ltd. London Heathrow Airport
October 2000 to May 2002
£20,000 per annum with hourly flight pay
British Mediterranean Airways Ltd is a franchise partner for British Airways PLC travelling to Central Asia, Middle East & Africa. Provide long haul services in three classes. My main responsibilities were to ensure a quality service was provided to
First, Club and World Traveller Passengers. General safety & comfort of passengers & crew onboard the aircraft. To maintain in several classes high customer standards in line with company procedures. To administer first aid when necessary and deal with any other emergency.
Type Rated for: (Airbus 320 & 321)
Routes: Central Asia, Middle East, Africa
Classes: First, Club Europe and World Traveller
Penton Investments Ltd. Andover, Hampshire.
February 1999 to October 2000
Aftersales Manager
Salary: £22,000 per annum with three monthly bonuses.
Penton Investments is the South’s leading car importer of new vehicles, with eight franchises for major manufacturers. To complete all necessary government paperwork for the import of vehicles to the UK from Europe, Middle East & Asia.
To process the warranties for all vehicles sold and administrate the after sales procedures. To assist in all areas of office administration. (I continued to work on a part time basis while working for British Mediterranean Airways Ltd. We agreed a timescale after which I would return to full time employment.)
Caledonian Airways Ltd. London Gatwick Airport
April 1998 to February 1999
Air Cabin Crew
£16,000 per annum with hourly flight pay
Caledonian Airways offered Charter & Scheduled Flights to 32 destinations worldwide. My main responsibilities were to ensure General safety & comfort of passengers & crew onboard the aircraft. To maintain high customer standards in line with company procedures in several classes. To administer first aid and deal with any other emergency situation. Because of the company take-over by
Cook to become JMC Airways with a very different corporate image, I wasunhappy to continue my contract with Cook.
Type Rated for: (Airbus 320, Lockheed L1011 & DC10)
Routes: European and Worldwide Destinations
Classes: Highland First, Clansman Class and Traveller
Independent Travel Company. Leigh-on Sea, Essex
April 1996 to February 1999
£16,000 per annum and monthly sales and travel commission.
Independent Travel Company provides a one-stop travel service for business travellers in Essex. My duties included dealing with Flight enquiries, booking of flights, Hotel & Airport Transfers. Invoicing account holders, issuing payments to consolidators & suppliers. Managing a team of six consultants. Providing accurate
reports and information to the Managing Director.
Irish Rail / Northern Ireland Railways. •
C.I.E. Dublin International Airport, Ireland•
October 1994 to March 1996
Assistant Catering Manager
£12,500 with a annual performance bonus
Aer Rianta is a subsidiary company of C.I.E providing catering outlets and onboard catering facilities for several airlines and Irish Rail Network I was one of five managers required to provide a range of catering services to various outlets involved in the C.I.E. group. From in-flight to onboard catering for trains and
aircraft, various restaurants and on-site catering facilities.
Rowallane House Inn. Saintfield, Co- , N.Ireland
October 1990 to July 1994
Chef in Charge / Assistant Manager
£12,000 per annum
Rowallane House is a country inn offering pub food and a la carte dining together with catering facilities for small functions and weddings. My duties included the efficient running of the dining rooms. Providing breakfast, lunch and dinner as well as organising private functions. Providing staff rotas, ordering stock for both
kitchen and lounge bars. The owner sold the business and I did not wish to continue with the new owners.
Normandie Hotel. Bournemouth, Dorset.
May 1990 to October 1990
Front of House Porter
£3.50 per Hour
The Normandie Hotel in Bournemouth is a 70 bedroom kosher hotel providing full board accommodation exclusively for members of the Jewish community. Under supervision of kedassia, my duties included serving food to guests in lounge, dining room and the pool area. Preparing the Synagogue for services and functions.General portaging duties. Cooking food for the children under the supervision of the Rabbi. (Summer Employment Only)
The White Horse Hotel. Ballynahinch, Co- . N.Ireland
June 1989 to May 1990
Chef / General Assistant
The White Horse Hotel is a village hotel offering food and catering for small functions and weddings. My main duties included assisting the manager in the day to day running of the dining room, providing breakfast, lunch and dinner. Assist in the preparation of food and setting up of the dinning room.
Education
Moneyreagh School for Boys. Moneyreagh, Co-. N.Ireland
September 1975 to July 1982
Ballynahinch C.I. Ballynahinch, Co- . N.Ireland
September 1982 to July 1987 Academy.. N.Ireland
September 1987 to July 1989
Qualifications
Qualification Grade Achieved
11 Plus General Pass
CSE English Lit. 2
CSE Geography 2
CSE Business Studies 3
CSE History 3
O Level Home Economics A
O Level English Lang B
O Level Religious ED. B
O Level Mathematics B
O Level Irish History C
O Level Biology C
City & Guilds Basic Hygiene Pass
City & Guilds 705/1 Pass
City & Guilds 705/2 Pass
City & Guilds 706/1 Pass
City & Guilds 706/2 Pass
City & Guilds Management & Supervision Stage 1
City & Guilds Management & Supervision Stage 2
St. Johns Ambulance First Aid Certificate.
British Institute of Innkeepers National Licensee’s Certificate
Petroleum Competent Person Training Course
Fire Extinguisher Practical Use Course.
KDMS. Vehicle Management Course.
KDMS. Marketing Management Course
ServeWise Plus for licensees and managers
Interests
I have a wide range of interests and never seem to get bored travelling to various parts of the world, to be able to experience different cultures and gain an insight as to how people live is one of my favourite hobbies. I also read many books particularly biographies and non-fiction and off course travel journals. Living in the New Forest gave me the opportunity to gain an interest in walking and architecture, which have now developed into hobbies, together with the Internet and eating good food. I also have a passion for classic cars and when time permits, I am happy to
attend classic cars shows and auto jumbles. Since my move back to Northern Ireland I have had the opportunity to re-discover
the land of my birth, this has been a great learning curve and a fantastic chance to re- acquainted myself again with the province and explore new places I have not seen in Ireland.
My Aims
I now feel I have gained experience in all operational areas of the hotel and industry and I am committed to the guest services industry and I would certainly welcome any new challenges that may arise and look at each opportunity with a chance to gain and develop my own experience and learning. I am seeking a long-term project and I am willing to commit to the right opportunity.
References
Pol S. Ragagnin
Manager
Wap Company.
Pol_Ragagnin@gmail.com
