Sample Hotel Front Desk Resume
Contact information
Ali S. Persaud
11 Street
San Jose
California
Career objective
Looking for a challenging position of the Hotel Front Desk Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A self-motivated, dedicated and hard-working Hotel Management professional that has recently moved back to the UK to continue progressing a career in the hospitality industry.
Work experience
Holiday Inn Hotel – Front Desk Manager/Sales [2009 - 2010]
Involved in all aspects of the day-to-day running of the hotel leading a team with a focus on providing excellent customer service.
Administered payroll, took important employment decisions, ordered and kept track of hotel supplies, as well as other general office and managerial duties.
Responsible for large block sales to Augusta Masters Golf Tournament patrons and other tourists attending events in Augusta.
Achieved the high targets set for occupancy rates during peak periods, particularly Masters week and summer months.
Excellent leadership, people management and interpersonal skills were required to successfully run a busy hotel.
A key member of the hotel's management team whenplanning future strategy and goal setting.
Monitored guest satisfaction reports and implemented actions to improve results.
Maintained good communication and working relationships with all hotel areas and departments.
Hotel Augusta Hotel – Front Desk Manager/Event Organiser [2003 - 2009]
Progressed rapidly from front desk duty to managerial position.
Worked with Augusta Conventions and Visitors Bureau on all aspects of sales and marketing for the hotel.
Responsible for the full sales cycle, from client enquiry, negotiating, contracting, up-selling, internal communication, follow up and re-booking.
Worked under pressure to meet deadlines and dealt with high profile guests, especially during the annual Golf US Masters week.
Organised various social events and conferences for a variety of groups including business people, tourists, OAP’s, among others.
Other duties included working at the front desk managing reservations and constantly dealt with a variety of customer queries and complaints.
Ensured team members have up-to-date knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area.
Developed a strong passion for delivering exceptional levels of guest service and built long term effective relationships.
Comfort Inn Hotel – Front Desk Receptionist [2001 - 2003]
First point of contact for all guests and potential guests.
Duties included managing reservations, check ins/check outs, guest requests, concierge services and promotion of in-house activities.
Dealt with a variety of customer queries and complaints on a daily basis.
Directed all in-coming calls and carried out vital administration work for the rest of the hotel.
Required excellent attention to detail and organisational skills with a high level of accuracy.
Business Entrepreneur – Newsagents [1985 - 2001]
Successful setting up and day-to-day running of two profitable newsagents.
Involved management of six members of staff as well as numerous paperboys.
Monitoring of stocks and daily accounts, assessing potential of new systems and products.
Developed excellent time management skills while balancing family life with work.
education
Soar Valley High School [1976-78]
7 CSE’s – English,Mathematics, History, Geography, French,Cookery, and Needle work.
Additional information
Training Course - Completed Holiday Inn Sales & Marketing course (March 2010) and attended ‘Opera’ Holiday Inn/Wyndham training seminar (August, 2009).
Computer skills - Good understanding of Microsoft Word and Excel.
Languages - Fluent in Gujarati, Hindi and English.
Other – Clean full UK driving license for 26 years.
References available upon request
References
Ali S. Persaud
Manager
Wap Company.
Ali_Persaud@gmail.com
