Sample Healthcare Consultant Resume
Contact information
Brizy S. Kuzy
17 Street
Boston
Massachusetts
Career objective
Looking for a challenging position of the Healthcare Consultant Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Objective : Expertise in designing and implementing systems / procedures with proven ability to achieve financial discipline and enhance the customer satisfaction and efficiency in business operation of the organization
Profile:
A Customer Service professional in private sectors with 8 years of extensive experience. Highly talented and motivated with positive approach to challenge in all areas of Customer Service management. Able to cope pressure situations and dead lines taking up own initiative if required. Ability to understand customer expectations and implement leading edge technology solutions and process designing and correction for customer delight. Would welcome any opportunity that can utilize my skills and experience to value an employer.
Professional Skills:
Excellent verbal and written communication skills.
Computer Literate and experienced in field work
Reliable, dedicated and social confident.
Good organizational skills, Man management ,desirous and ability to work
Good communication, reporting, team worker and time management skills
Excellent telephone manner.
IT Skills:
Microsoft Access database design and implementation.
Having experience in Microsoft windows 2000/2003, XP/98, MS DOS and Vista.
Microsoft Office: MS word, Excel and Power point.
Tallyman – Debt Management Software.(Widely used in UK Utility industry by British Gas)
Ranger – Fraud Management Software.
BSCS and Kenan – Billing Software.
CRM – Customer Relationship Management Software.
QPR and SAP.
Qualification:
Master of Business Administration (June1999 – May2001) from SK Patel Institute of Management and Computer Studies Gujarat University,Ahmedabad India.
Bachelor of commerce with accounts and auditing as a main subject from Maharaja Sayajirao University Baroda, India. (June1996 - May 1999)
Secondary & Higher Secondary education in first division from Prakash Higher Secondary School Ahmedabad, India.(Central Board of Secondary Education).
Personal Strengths:
I am a fairly competitive and a confident professional. My strength lies in meticulous reports, Analytics, good observation, disciplined behavior, good communication, interpersonal skills and devoted efforts
Employment History
Mayday Healthcare Plc Sept 2009 Onwards
Mayday Healthcare has been an established Nursing Agency since December 2003. Our aim is to provide an effective temporary healthcare recruitment service to both our clients and our candidates. We are part of The National Agency Nursing Framework Agreement and have added national contracts with the Spire Group and BMI Hospitals. This shows that we are now well positioned to provide around the clock service to healthcare organisations in both the public and private sectors alike.
Job Title : Medical Recruitment Consultant Location:London UK
Responsible for handling the hot temp desk billing wortk £5000 pound weekly.
Responsible for sourcing the new candidates using websites,referrals and job boards.
Responsible for filling the last minute shifts given by clients within stipulated SLA's and updating the client.
Responsible for Clearing the candidates as per the PASA frameworks.
Responsible for making service calls and building client relations in order to maintain the existing business and generating new business.
National Health Service (NHS Professionals) July 2009 Onwards
NHS Professionals provides a range of services, including nursing, medical, Allied Healthcare Professional and Admin and Clerical staff, to Trusts across England. NHS Professionals has been developed by the Department of Health organization and is part of the NHS.
Job Title : Call Centre Agent Location Watford - UK
Responsible for taking inbound calls related to Swine Flu
Responsible for capturing various database related to customers like name and address and updating the same in web based NHS application.
Responsible for carrying out assessment related to swine flu symptoms and updating the customers outcome based on the analysis.
Responsible for clearly communicating the authorization code generated by system along with the address for Antiviral collection point by queering over the data base for all the collection points available in England.
Responsible for updating the processes related for getting the antiviral course from the designated Antiviral Collection Point.
Tata Teleservices ltd June 2004 – May 2009
Tata Teleservices Ltd is part of Tata Group, and provides telephony services which includes Mobile Services, Wireless Desktop Phones, Public Booth Telephony and Wireline Services.
Job Title: Customer Service Manger
Responsible for maximizing the revenues of the organization by increasing the monthly sales and achieving the sales targets.
Responsible for preparing the business cases for bulk deals and Liaising with finance for there necessary approvals in order to avoid any credit control issues related to revenue slippage
Responsible for improving the Customers experience of dealing with the organization through emails and telephone and resulting in customer delight.
Responsible for improvising internal communication and liaising with all departments for quicker resolution of customer queries and giving better solutions.
Responsible for selection, feasibility, development (coordination with IT),Generating BRS and Implementation of all the new Projects related to improvement of Customer Service Area.
Responsible for the complain Management activity and ensuring the timely closures of all open and escalated complaints within the stipulated SLA resulting into customer satisfaction.
Responsible for Recruitment and training of new team members.
Achievements :
Received the performer of the month award in Feb 2005 for delivering the best customer service and getting the exceptional achievement for the month.
Received the Certificate of Maestro Award for 2005 – 2006 based on the annual Performance ratings of the year and was among the top performer league of the company
Received the Shining Star of Customer Care Certificate for exceptional deliverance of Customer Service in March 2006.
Received the Certificate of Excellence for completing Six Sigma Green Belt Project in Involuntary Churn Reduction in May 2008.
Received the Certificate of Appreciation for completing Six Sigma Yellow Belt Project in reducing the TSP Count as a Project leader.
Received the Certificate of Achievement from Talgentra for successful completion of Train the Trainer course for Tallyman in Feb 2005.
System Deployment
Developed the Business logic for Customer Service Management System Tallyman and Installed the same across India for Tata Teleservices.
Hutchison India Limtied. October 2001 – June2004
Hutchison Essar in India is a subsidiary of Hutchison wahmpoa Group and commenced operations in 1994 by acquiring the cellular license for Mumbai. under the brand name Hutch..
Job Title: Call Centre Executive.
Handling the team of Customer Service Assosicate , assigning of work, taking of reports and managing the quality of work and overall Productivity.
Running daily reports through Customer Service Module + Access.
Supporting all customers with order progression via telephone/e-mail.
Communicating with customers via email, login message board and telephone.
Dealing with customer enquiries and resolving their issues resulting in to their satisfaction.
Responsible for answering the calls within agreed SLA and meet the target of minimizing the AHT.
Sharing best practice with other team members.
Working to deadlines in a competitive industry.
Working along side the sales team – actively bringing in new customers & retaining existing customers.
A monthly MIS is also been provided for the same in order to ensure the better control.
Dealing with queries from internal departments such as Collections, Customer Relationship & Complain Management department.
Achievements:
Received the You can Make A difference award in June 2003 for being the best credit Team of the year.
Received the You can Make A difference award in Feb 2004 for being the best performer of the quarter.
System Deployment
Developed a Tell calling Module which is been used in for updating the calling feed back and actioning the accounts in other systems.
Deployed the Fraud Management system named Ranger in Hutchison Gujarat for generating alerts and actioning the abnormal usage customers.
Honey Marketing DSA for GE Countrywide May 2001 – Oct2001
Job Title: Call Centre Agent
Responsible for answering the calls for the customer who have applied for the Loans of Consumer Durables , Personal Loan And Two Wheeler
Checking & Verifying of the documents provided by the customer and determine the status of the profile on the provided document.
Maintain proper coordination among various department like Disbursement, Collections, FCI agency and Dealers and maintaining the weekly and monthly MIS.
Handling Of Sales And Dealer Queries On The Cases.
References: Available on request.
References
Brizy S. Kuzy
Manager
Wap Company.
Brizy_Kuzy@gmail.com
