Sample HR Management Resume
Contact information
Bravo S. Pequegnat
17 Street
San Jose
California
Career objective
Looking for a challenging position of the HR Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.
I am a dedicated person who is loyal and very reliable with a need to see a job through to its conclusion with total commitment. I am accustomed to a disciplined role/environment and my background is of many years experience working within the National Health Service along side the private hospital sector and various other agencies. Over the time of my employment I have strived to be accurate, punctual and appearance is important to me. I have plenty of initiative, thrive on hard work and can be trusted to take control of a situation if the need arises. I have carried out a wide range of management work. Being naturally friendly in nature with a great sense of humour. I am an excellent communicator and enjoy relating to people and being part of a team of all age groups. I am adaptable and always ready to learn new skills. I am conscientious, target driven and enjoy striving for the best in whatever task or responsibility I have undertaken.
Key Skills____________________________________________________________________________
Managing records, checking for accuracy.
Methodical approach and attention to detail.
Worked to strict targets & deadlines within budgets.
In depth experience and utilisation of PAS, PIMs, MS Word, Outlook and Excel packages/prgrammes.
Proven ability to work independently and on own initiative.
Mediating between all members of staff and departments.
Ability to communicate effectively with the public and work colleagues.
Very good team player with excellent customer service skills and good service delivery.
Management of staff recruitment and selection, inductions, appraisals (using e-ksf toolkit) training, annual/sick leave and conflict resolution.
Use of NHS HR Procedures including Trust Policies on Sickness Absence, Capability and Poor Performance, Grievance, Harassment and Bullying, Disciplinary, Termination of Contracts, Exit Interviews, Kingsflex, Appraisal and Patient Complaints.
Management of service delivery ensuring high standards of working practices within team(s) and administration processes Departments included are Out-patients, Health Records, Main Operating Theatres, Day Surgery, Paediatric Nephrology, Virology, Paediatric and Adult Psychiatry Gynaecology.
Identifying and ensuring high standards relating to health and safety are adhered to in terms of infrastructure, furniture and equipment (defects, damage, hazards, danger, operability and the like).
Timetabling of hospital theatre operating lists for both day surgery and inpatient hospitals.
Assisting patients with retrieving their records using the Access to records act 1990.
Knowledge and use of Data Protection Act 1998.
Knowledge and use Freedom of Information Act 2000.
Use of audit tool to make improvements service where there is a gap in turnaround.
Management of customer complaints relating to the work of the group.
Undertaking project work and exercises relating to organisation changes.
Education and Training Date completed
English CSE Grade 1 July 1977
Biology CSE Grade 1 July 1977
Maths CSE Grade 2 July 1977
History CSE Grade 2 July 1977
Typing/Word Processing Pitmans Aug 1987
Business English Pitmans Aug 1987
Maths Pitmans Aug 1987
WP/Databases/Spreadsheets RSA Grade 1 July 1991
Introduction to Counselling Skills Pass Jan 1994
BTEC in Management Studies Merit July 1997
Managing Needs for Disabled People Pass 2008
Effective communication skills Pass 2007
Understanding budgets Pass 2007
E-ksf Pass 2006
Recruitment & Selection Pass 2005
Career Summary _____________Veronica Blake__________
Kings College Hospital
Patient Services Department
Denmark Hill Bessemer Road
February 2005 – Present
Patient Services Manager
Main Duties
Sole responsibility of the management of Patient Services staff 35 WTE Grades Band 2 – 4 in line with annual budget and provided a high quality service for patients and clinical staff in the Dental Institute.
I was responsible for recruitment and selection of administration and clerical staff and for ensuring all staff were inducted using Trust Policies. I managed sickness/annual leave, disciplinary and grievance issues. During my time in this post I was also responsible for improving staff performance using the Trust’s e-ksf appraisal system. Proactively identifying areas of poor staff performance and initiating action to improve this in line with Trust Policies.
I managed staff rota’s per department in order to ensure out-patients clinics were adequately covered and all associated clinic admin activity is completed in timely manner also to ensure work was fairly distributed.
Under direction of Clinical Services Manager and in line with Trust Policies I would act as first line response to patients complaints investigating, drawing up responses in order to rectify or resolve complainants concerns.
In terms of service development I took an active role in auditing current standards and proposing successful changes to working practices to improve patient experience. I initiated an increase to staffing levels by drawing up a business plan which highlighted increased patient activity annually in relation to the deficit in admin support. Improved service provision by identifying gaps in clinical activity and making successful recommendations on how to utilize clinical time more effectively. Changed working practices in order that work admin processes are more streamlined.
Career Summary _____________Veronica Blake__________
St (contact details removed)’s Hospital
In-patient Operating Theatres
Tooting SW17
December 03 – January 2005
Speciality Manager
A large part of my responsibility was to liaise and negotiate with Heads of Departments such as Consultant Anaesthetists, Theatre Managers and Theatre Team Leaders in managing the scheduling and utilization of weekly admission of inpatient patients awaiting surgical operations. This involved close working with the individual Team Leaders to ensure all routine, soon or emergency patients were scheduled onto the correct operating lists for the Trust. I was also responsible for regularly changing, updating, monitoring and co-ordinating any patients who were to be added or transferred to different theatres on the theatre operating lists which were required on a daily basis.
I communicated cancellations to all relevant stakeholders and utilizing the theatres effectively in the event of a cancellation, taking into consideration available funding.
I assisted the Assistant General Manager (AGM) in researching and collecting information and compiling reports statistics and audits and other information required by Trust Management Team. I regularly distributed and presented my findings to Management Team during team meetings.
I worked closely with AGM to identify service development improvements and formulated business cases when necessary with regards to theatre utlisation.
I was responsible for staff management in terms of recruitment, selection induction and retention of
A&C staff across two sites.
I managed all complaints for the Department which involved investigations and reports.
Middlesex Hospital
Day Surgery Unit
Mortimer Street EC1A
Performance & Waiting List Manager
September 2002 – December 2003
I provided leadership and support to all staff within the areas of responsibility, ensuring delegation of appropriate responsibility and throughput on work evenly distributed.
As stated above I was responsible for staff management in the above areas including disciplinary’s, work related performance issues recording of staff annual leave and sickness on Trust’s data base and provided cross site cover. I monitored and reviewed staff performance regularly through discussion and written IPR’s, identifying training needs. I was conversant with all activities within with in the area’s of responsibility and to ensure adequate cover is provided and provided at all times of absence. I provided in house training on any IT packages.
I managed and monitored a stationary budget ensuring that there was no overspend or that the department never was overspent.
I managed the Day Surgery Waiting List which included validating, monitoring and managing all day case activity who were due to be admitted each day. I would ensure that all staff were trained and understood all what related to the Waiting List Policy to avoid duplications, errors or inaccuracies. I successfully set up systems in place to reduce patients from not attending their appointments (DNA’s) by requesting that staff contact each patient by telephone a few days prior to their admission.
Career Summary _____________Veronica Blake__________
Great Ormond Street Hospital
Out-patient Paediatric Nephrology Department
Great Ormond Street WC1
November 99 – September 02
Office Manager
To manage admin and secretarial support service and staff therein. Responsible for the co-ordination and overallmanagement of work and team of 7 medical secretaries and 2 admin staff. Inclusive of recruitment selection, induction programmes, managing attendance and performance and sickness cover. I was responsible for Health & Safety Advice for example Risk Assessor to the Hospital. I managed the Nephrology waiting list. I would liaise with Department Sisters to co-ordinate admissions and discharge of renal patients. I would book out-patient appointments Patient Information System (PiMs), x-rays. I would record patient activity and ensure all patient outcomes were recorded accurately for the department
Barts & The London NHS Trust
Virology Department
West Smithfield Street EC1
October 98 – November 99
Office Co-ordinator
PA to Operations Manager and provided full secretarial support to the lab managers. I dealt with post.
Supervised staff. Provided support in the arranging and ensuring contracts were maintained for the
virology budget. To manage and monitor medical research grants accounting system in line with the
Service Level Agreement.
The Maudsley & Bethlem NHS Trust
Neuropsychiatry Department
Denmark Hill SE5
March 96 – October 98
Unit Administrator
I undertook a couple of different posts within this organization. During my time at the Maudsley Hospital
I went through an organisational restructuring resulting in changing of my post and duties. Therefore I
was employed initially as a PA to the Head of Education from March 1996 – March 1997 and from
March 1997 onwards I was employed as a Unit Administrator.
The London Independent Hospital
Jan 95 – June 95
PA to Director of Nursing Cardiac/Neurology
OUTSET
May 94 – Nov 94
PA to Chief Executive
Guy’s & St Hospital NHS Trust
Jan 91 – May 94
Secretary to Consultant Psychiatrist
AMI Portland Hospital
Oct 89 – Dec 90
Part time Medical Reservation Receptionist
Spearpoint Bland & Co
87-89 Insurance WP Secretary/Clerk
References
Bravo S. Pequegnat
Manager
Wap Company.
Bravo_Pequegnat@gmail.com
