Sample Customer Service Representative Resume

Contact information

Bruno R. Tunney

17 Street

Los Angeles  

California

Career objective 

Looking for a challenging position of the Sample Customer Service Representative Resume the reputed University with a view to use my wide experience for the benefit of the organization.

CAREER OBJECTIVES: I am eager to contribute to an organization that can use a motivated young professional with strong sales and customer service skills as well as attention to detail for every aspect of a job.

RELEVANT QUALIFICATIONS:

 

University of Birmingham 2009 - 2010 

MA Communication, Culture & Critical Discourse with Merit

This program has helped develop my communication skills (especially when conversing with people of different cultures), planning, organization skills, critical thinking and team work skills.

 

Covenant University 2003 - 2007 

BA English Language and Literary Studies (2.1)

This course mainly developed my writing skills and communication skills as well as my computer literacy skills.

 

EXPERIENCE:

CUSTOMER SERVICE & SALES: Ardyss UK (September 2010- Present): At this job I contribute to office operations through my computer and customer service skills. My main duties include entering data, answering phones, taking inventory, taking and processing payments and ordering Ardyss medical garments and other supplies.

I handle customer concerns and complaints in a mature way which allows the manager approximately 80% more free time to take care of other issues.

I am often commended for my gracious manner of dealing with customer grievances and for my ability to tactfully solve their problems.

I keep records of customer contacts and transactions, recording details of inquiries, complaints, and comments as well as the steps taken to resolve any problem.

I have contributed several ideas for boosting worker productivity and product quality.

I have gained experience in additional areas such as the processes involved in organising events as well as presenting and selling products to a wide audience.

 

INBOUND CUSTOMER SERVICE REPRESENTATIVE: Naya Cakes, Liverpool, UK (December 2009- September 2010) I worked full-time in this job while simultaneously completing a demanding MA program. I became skilled at managing my time for maximum efficiency.

I handled the front desk professionally as this is the public's first impression of the organisation. I took cake orders fromcustomers, collected payments, arranged for invoices and entered data into spreadsheets. 

I booked appointments with customers to view samples of cakes, met cake decorators and also booked appointments for the collection of cakes. 

I interacted with customers to provide and process information in response to enquiries, concerns, comments and feedback.

I handled customers' concerns by obtaining and examining relevant information in order to assess complaints and determine possible causes such as if there was a mix up between customers' cakes.

 

ADMINISTRATIVE ASSISTANT (Internship): Ministry of Information, T.V and Radio Department, Lagos, Nigeria. (September 2008: September 2009) I was involved in wide range of duties relating to office operations and T.V production.

 

I assisted production crew in office administration and did basic tasks to help production run smoothly. 

I was responsible for conducting field/online research on programme content in order to obtain feedback from target demographics.

I performed general office duties such as photocopying scripts, typing up float receipts, checking invoices and answering phones. 

I was honoured as the best intern of the year, recognized for my ‘high-quality research report' of programme content and my value as a team member and professional. 

 

AWARDS AND ACHIEVEMENTS

2011: Executive Producer of the documentary video “Investing in Historic Sites” which received great attention from World Heritage Sites and Endemol UK. 

2010: Commendation for exceptional Customer Service at MOBO awards of Liverpool.

2009: 2nd place winner of the Noble Production Scriptwriting Competition.

2008: Composer of a 1 minute comedy script for which my team and I received MTV's My Video category Award.

2007: Editor - in - Chief of BlueDream Magazine (2007) English Language and Literary Studies Association. Covenant University.

2003 - 2007: Student Member of the Covenant University English and Literary Studies Association.

 

SKILLS. Customer Service Skills: I introduced a system in Ardyss UK that promotes new products. This includes better documentation of products, organising showcases to target audience and installing a customer hotline that will deal with any product queries or enquiries quickly. 

Sales Skills: In my purchasing roles I have been given a deep insight into what customers need and I have used such insight to turn product features into customer benefits and close a deal that profits both the customer and the supplier.

Computers: Highly skilled in using Windows operating system with software that includes Excel, Word and PowerPoint and also bespoke software such as Remedy call logging system.

 

INTERESTS AND ACTIVITIES

Travelling, writing and meeting people.

 

References

Bruno R. Tunney

Manager

Wap Company.

Bruno_Tunney@gmail.com