Sample Banker Resume
Contact information
Bo S. Tsang
10 Street
Los Angeles
California
Career objective
Looking for a challenging position of the Banker Resume the reputed University with a view to use my wide experience for the benefit of the organization.
A self motivated, well organised professional Accountant with five years experience as a Personal Banker and Customer Service Manager with Nigeria foremost bank “Zenith Bank Plc” where I acquired transferable skills and support capability to interface with diverse interests in customers, satisfy and surpass customers needs and expectation.
I am very passionate about “customer care” and have developed effective business solutions to promote the functions of the Customer Service Officer. With my passion as a problem solver and my undying love for challenges, I am seeking for a professional role to utilize the knowledge acquired over the years in customer care services, personal banking and relationship management to provide a quality service that will align with the business objectives of your organization.
employment history
Sept 2006 – Date Personal Banker and Head, CSU Zenith Bank Plc, Nigeria
Account opening, image uploading, documentation and transaction tracking for bank customers using Phoenix, Temenos24 and other third party programs.
Processing of International Trade Transactions for Import and Export Customers of the bank (Processing Forms A, Forms M, Forms (NXP) using Twentry (Trade finance) program.
Relationship management and Marketing of potential customers for the Bank.
Involved in the deployment of information, collation and processing of Public offers of different registrar and organizations.
Processed issuance, liquidation and repurchase of managers’ cheque (Bank Draft) for Bank customers.
Monthly remittance of withholding tax on customers accounts to the tax office.
Supervised and trained (Facilitated several manpower development trainings) numerous customer service officers of the bank.
Escalated changes raised by various staff, made sure that change requests were driven with results, liaised fully with change originators, authored change status reports for senior management team.
Successfully handled offshore transfers from inception to collection of telex copy by customers.
Dec 2004 – Sep 2005 Accountant and Admin Manager
Harlequin Aviation, Nigeria
Preparation of company’s monthly financial statement using Peachtree software and presentation to senior management staff.
Efficiently handled customers refund and maintained prompt response to customer’s requests.
Created and developed excellent customer service technique by ensuring effective communication between staff and customers of the company.
Reviewed reports from various departments of the company before presentation to senior management team.
Sep 2003 – Sep 2004 Lecturer, Angbanso Sec School, Nigeria
Taught Book Keeping and Economics as a subject to numerous College students who are now graduates of reputable Institutions.
Created and developed extra curriculum activities and program for college students, like Debating Club, Drama and Music club.
Technical Skills and education
Hardware: Efficient use of Printers (local and network); PCs, Scanners and other equipments
Software: Attained practical experience of using Phoenix, Temenos 24 software in account opening, Image uploading, account balance and history requisition, etc, Use of MS excel, Word Operating System, Adobe Photoshop e.t.c.
Efficient use of other third party programs like Fx manager, Form M manager, Twentry, Payment and transaction Confirmation, CSU programming in documenting customers personal details (KYC –Know Your Customer).
April 1999 AAT – Associate Accounting Technician
May 2000 ICAN – Foundation certified professional Examination.
Nov 2001 ICAN – Intermediate certified Professional
Jun 2008 Zenith Bank cards and other e-products; various technical training
Sept 2009 Excellent Customer Service; various technical training
(Zenith Bank)
Feb 2010 Fraud awareness, psychology of a fraudster and policies to guide
against Bank fraud (Zenith Bank); various technical training.
Jan 1999 – Jan 2003, University of Ilorin, Nigeria
BSc (Hons) Accounting 2:1
INTERESTS AND ACHIEVEMENTS
Founder, Kleenox consultancy (recruiting and training customer service officers for organisations), Nigeria.
Cooking, listening to music. Personal fitness; travelling to see different cultures like Ghana, Dubai, Republic of Benin, etc.
Meeting people and problem solving.
Keen user of the internet.
References
Bo S. Tsang
Manager
Wap Company.
Bo_Tsang@gmail.com
