Contact information

Brian S. Dawson

17 Street

Houston 

Texas

Career objective 

Looking for a challenging position of the Artist Management Resume the reputed University with a view to use my wide experience for the benefit of the organization.

I am an intelligent, well-presented individual with solid qualifications and extensive knowledge in the beauty industry and customer service underpinned by work experience in Retail, Sales and the Beauty Industry within environments demanding self motivation and a focused approach. I am a committed team player with leadership experience. I have high standards of communication skills and am able to establish positive interpersonal and strong working relationships. I am quick and willing to assimilate and apply new working procedures whilst working to and achieving targets.

WORK EXPERIENCE

 

LANCOME –- 11/09-Present

In the role of account manager I manage a team of 3.

Direct contact to regional managerfor theperformance of the store and staff

Set targets for the team and ensure they are achieved.

Monitor stock levels.

Leading by example to providethe optimum level of customer service in line with the company standards. 

Set goals and targets which are achieved.

Improve performance of the team by identifying areas of development and setting individual goals/targets which are then assessed each week through monitoring performance.

Draw up and present business plans to the Regional Manager.

Develop the business by holding out of store events to gain new customers and promote the brand

First hand dealing with customer enquiries and complaints maintaining good customer relations.

Merchandising of the account to fit with current promotions/product launches to maximize visual impact whilst working in accordance to company guide lines to maintain continuity for the brand.

 

SURGICARE- Cosmetic Surgery Sales – 04/09 – 08/09

Working on warm leads I would be responsible for the sale of various surgical and non-surgical cosmetic treatments ranging from Botox to Breast Augmentation. It was imperative I was able to develop a strong relationship with my customers as the purchase of cosmetic surgery is not decision taken lightly. I had full knowledge of the procedures and aftercare ensuring I could fully educate my customer in all areas of the procedure. I would arrange operation dates and schedules ensuring that the whole experience for the patient from initial contact to the final check with the surgeon following surgery was a smooth and stress free process.

 

SEVEN - Executive Retail Recruitment Consultant-   09/08 – 01/09

Within the role of Retail Recruitment Consultant I would hold interviews with candidates and canvas them out to prospective clients in accordance to their suitability and experience. I was able to use my in-depth knowledge of retail and beauty to build successful working relationships within luxury beauty and fashion brands, recruiting for roles such as Buying, Merchandising, Retail Management and Retail Operations.

 

 

MACKENZIE   - Executive Recruitment Consultant-   01/08 – 08/08 

Responsible for developing the client base of the IT andConsumer Electronics sector, dealing withManufacturers,Distributors and Resellers within the saleschannel.

Joining as a junior consultant, I would hold interviews with prospective candidates and meet withclients to generate contacts and gain new business. I was successful in building strong working relationships with board levelmanagement within Blue chip organizations such as Lexmark, Brother and Bose. I also successfully gained position on to the PSL of two multibillion manufacturers.

 

CRABTREE & EVELYN – Assistant Retail Store Manager – 08/07- 01/08

Crabtree & Evelyn is a specialist retail store selling own branded Beauty and home products. 

Communicating targets andKPI's for a team of 5 specialists and ensuring these were achieved.

Sole responsibility to manage the running of the store in absence of thestoremanager.

Refer to Lancme Account Manager for management duties

 

 

SPACE NK - Make-up Artist and Skin Care Specialist – 10/06 – 07/07

Providing expert beauty advice on a range of up to 50 Luxury cosmetic brands including NARS, Mercier, Kiehls, Dr Brant andown branded Space NK

Regularly carried out out-of house bookings for weddings.

Providing a high level of customer service. 

Meeting and exceeding sales targets.

I had ongoing development within this role through attending product knowledge training courses.

 

5 Months working in Spain 05/06 - 10/06

 

CLARINS UK –2002-2006 

During the 4 years I was with Clarins I received ongoing development through in house customer service, managementand product knowledge training.

Harvey Nichols - Clarins,   (Relocation to  Skincare Specialist06/05 –05/06 

General management of the account in the absence ofthe account manager.

Reporting to the Area and Regional Managers. 

Carrying out treatments 

Reporting to the department manager on personal and account performance.

Providing tailored specialist advice on skincare and make-up.

Liberty’s - Clarins - Retail Business Manager, London W1. 05/05–07/05 

Improved turnover by 25% over in just two months by motivating an underperformingsales team, developing their product knowledge and ensuring customer service was at a standard beyond the customer’s expectation to ensure customer loyalty.

Drastically improved communication withsenior management within the store with the introduction of a communication book and developing the relationship with higher management.

Refer to Lancme Account Manager for management duties.

(Due to relocation I moved on totake the position of skin care specialist in  

 

 Lewis - Clarins -Retail Account Manager UK No: 2 Account - London W1 08/04 – 05/05

 

Managing and motivating a team of 10 staff, reporting to the Business Manager. 

Refer to Lancme Account Manager for management duties.

(I was promoted temporarily to retail business manager at Liberties)

Debenhams - Clarins - Retail Account Manager – UK No: 3, London W1 01/03 – 08/04 

Managing and motivating a team of 8 consultants, to achieve required retail performance.

Responsible for the Training the new Studio manager

Refer to Lancme Retail Account Manager for management duties.

Selfridges - Clarins -Beauty Studio Manager UK No: 1 Flag ship account – London W1 11/02–01/03

My role was to develop a brand new position withinClarins. I was responsible tomanage the studio and be first contact for the Therapists. As I developed the role I was responsible for training other studio managers.

(Selfridge’s studio Manager duties)

Managed Beauty Studio providing the highest service possible for this flagship account. 

Specialist advice on skincare on the counter as well as in the Beauty Studio. 

By careful personal interaction, my team consistently exceeded sales targets. 

Managed the accounts and figures for the studio reporting directly the UK Regional manager.

Assumed additional managerial duties of retail counter in the Account Managers absence.

Whilst at Selfridges I completed my NVQ Level 3 Qualification in Customer Service through Barnfield College, Luton.

(Promotion to Account Manager in Debenhams)

THE SANCTUARY -Beauty Therapist / Team leader Covent Garden – London W1 11/01 –11/02

Team leader to a team of 10 Therapists.

Supervised efficient day to day work schedule for myself and up to 8 therapists working in my department.

Provided support and guidance therapists, being a point of contact for new therapists and assisting in training of treatments. 

Carried out individual specialized Luxury Sanctuary treatments. 

Ensuring the beauty rooms were of a tranquil ambiance to provide treatments and to exceed the expectation of customers within an exclusive Sap.

Provide advice when booking treatments ensuring the correct treatment is booked for each customer requirements.

 

ROYAL OLYMPIC CRUISES - Beauty Therapist – Greece 04/00 – 11/00 

Carried out luxury treatments.

Provided advice to clients on suitability of treatments.

Organized the treatment diary to gain maximum sales generated. 

Ensuring stock levels and orders were set as required.

Being on call 24 hours for passenger.

Carried out weekly life boat drills to ensure safety standards were met.

Ensure COSH guide lines are followed.

EDUCATION

 

BARNFIELD COLLEGE 2003

NVQ Customer Service Level 3

 

CLARINS - in House Training, London 2003

Clarins Part 1 - Product Knowledge 

Clarins Part 2 – Business Building

Express Makeup

Studio Management

AYOMA - Ayutvedic Training, The Sanctuary, London 2002

Ayurvedic Knowledge

Shirodarah Treatment

JESSICA- London 2002

Jessica product knowledge

Jessica manicure

Jessica luxury manicure

THALGO- London 2002

Specialist facial and product knowledge 

Specialist body treatments and body wraps

THE SANCTUARY- London 2001

One week in house training on specialized treatments and products

ESTEE LAUDER- London 2001

Product knowledge and customer care

CLARINS- London 1999

Clarins professional diploma, basic product knowledge

BARNFIELD COLLEGE- Luton 1997 -1999

NVQ Beauty Therapy level 2

IIHHT Body Massage

SOUTH LUTON HIGH SCHOOL- 1992 -1997

GCSE English

GCSE English Literature

GCSE Art

GCSE Science

GCSE Food studies 

GCSE History

 

References

Brian S. Dawson

Manager

Wap Company.

Brian_Dawson@gmail.com