Retail Customer Service Resume
Contact information
Bri S. Mapa
17 Street
Oklahoma City
Oklahoma
Career objective
Looking for a challenging position of the Retail Customer Service Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Personal Profile
I am a graduate from the University of with a 2nd class Honours Degree in International Tourism Management. I am a dedicated and enthusiastic person with a can do attitude. I am a punctual and well presented individual who enjoys working as part of a team as well as working on my own. I have a high level of customerservice experience, excellent communication skills and I am very organised and adaptable which I have shown through working as part of a large company carrying out different tasks and having varied responsibilities, I have also shown that I am trustworthy and responsible by working with and handling cash and also handling personal data and bookings ofcustomers through working at Manchester Airport as a passenger service agent.
Key Skills
Computer Literate; Experienced in IT using Microsoft Word, Excel and Microsoft PowerPoint
Achieved Basic Spanish language Qualification
Employment Experience
Peacocks Retail
Job Title: Customer Service/Sales Assistant Date: September 2007 – Present
Assisting and helping customers, maintain store standards by ensuring stock is filled and correctly displayed, servingcustomers on the till, handling cash, resolving customer queries and issues, learning management aspects such as merchandising and assisting with administration and paperwork.
St Andrews Travel Agency
Job Title: Work Placement Date: April 2009 – June 2009
The position involved work placement / experience at St Andrews Travel agent as part of my University Course of International Tourism Management. The role involved observing and assisting in the day to day running of the business, whilst experiencing and learning the roles and duties of each individual department within the travel agency and other branches. Offering help and assistance to employees and customers, along with providing help with the marketing aspects of the business.
Manchester Airport – Swissport Handling Agent
Job Title: Passenger Service Agent Date: June 2007 – September 2007
Daily role involved giving excellent customer service and a high level of customer care face to face and via the telephone, checking in customers on numerous airlines such as Air France and Monarch, ensuring safety and security checks and following strict rules and regulations along with compiling paperwork, flight records and passenger details.
Employment Experience
First Choice Holidays Call Centre
Job Title: Travel Agent / Advisor Date: April - June 2007
My role involved giving excellent customer service working within a team as a travel advisor / agent for the First Choice call centre, answering customer queries via the telephone, along with using internet booking and information systems to research and book a wide variety of products and services carrying through to taking customer details and filing a booking.
Education
University of September 2007 – July 2010
Qualification achieved: Second Class Honours in International Tourism Management BSc Hons
Modules Studied:
Human Resource Management
Business Skills
Financial Aspects of Business
Research and Design Methods
Tourism Principles
International Tourism Supply and Demand
Special Event Management
Tourism Planning and Control
Global Tourism Management
Sustainable Tourism Management
Tourism Industry Perspectives
Strategic Marketing for Sport,Leisure,Tourism
Spanish Stage 1
Bury College September 2005 - July 2007
Qualification achieved: BETEC National Diploma in Travel and Tourism
Little Lever High School September 2000 – July 2005
Achieved GCSE Qualification in the following;
English Language
English Literature
Media Studies
Mathematics
Resistant Materials Technology
Double Award Science
Art and Design
French
Interest / Hobbies
Socialising with family and friends, one of my main interests is the travel and leisure Industry, travelling and exploring new destinations along with learning more about the industry and its cultures. I also have fond an interest in Animals, I am a member of the RSPCA as they are a respectable animal charity and I strongly believe in animal welfare.
Other Qualifications
NCFE Level 2 Certificate for Resort Representatives Date Achieved: 5.07.2006
NCFE Level 2 Certificate for Airline Cabin Crew Date Achieved: 22.06.2007
References
Bri S. Mapa
Manager
Wap Company.
Bri_Mapa@gmail.com
