Quality Analyst Resume
Contact information
Briano A. Malfara
17 Street
Washington
D.C.
Career objective
Looking for a challenging position of the Quality Analyst Resume the reputed University with a view to use my wide experience for the benefit of the organization.
PREVIOUS July 2003 - August 2009
EMPLOYMENT: Capita (Formerly CFS)
Analyst
Development & Implementation of Operational Scorecard to enable analysis and improvement across all areas of the business (People Management, risk, Complaints, Quality, Efficiency)
Roll out of scorecard via presentation to managers
Monthly MI and feedback to Senior Management to agree action plans to aid improvement
Key player in culture change across site
Procedure and Process Framework owner for Manchester site (approx 44 teams and 450 staff).
Project managed implementation of Procedure framework across site
Developed and ran workshops with staff and Managers to facilitate project completion
Lead work streams to implement business wide improvements
Tasked with redeveloping the Team Manager Control Logs
Putting forward proposal and presenting it to Operational Director
Implementation across business
Reengineering processes
Re-engineered the current Audit Reporting process, which resulted in having no outstanding Critical Audit Findings
This involved weekly liaison and relationship management with Senior Management , Business Assurance and Compliance Functions
Planning and carrying out risk based audits
Preparing audit reports, putting forward recommendations, managing the schedule of audits to fit in with changing deadlines and priority changes, holding regular update meetings with key stakeholders of the project and agreeing dates for actions to be implemented
Root Cause Analysis to identify potential risks and recommending actions to reduce the potential of risk
Running Risk workshops and FMEA with a number of teams across the section
April 2000 - July 2003
CFS
Quality Assurance Analyst
Chairing regular quality improvement meetings and quality circles to identify process improvements
Carry out process and risk audits on teams across the unit
Analysis and reporting for management
Monitoring complaints and carrying out analysis to reduce risk of reoccurrence
Presented Data Protection & Complaints awareness training to new staff
Involved in a number of projects to ensure all quality issues were raised and resolved
Nov 1999 - April 2000
Vertex Data Science Ltd
Business Excellence Co-coordinator
Implementing and managing process improvements for a number of departments
Maintaining the ISO9000 system and managing changes
Auditing teams against ISO9000 requirements
Analysis of complaints
Manage and implement the annual quality plan for the department
EFQM Model specialist
November 1997 - October 1999
Vertex Data Science Ltd
Recruitment Co-ordinator
Providing recruitment support and guidance for managers and staff
Co-ordinating and leading assessment centres and recruitment open days (including interviewing)
First point of contact for external recruitment agencies
May 1997 - November 1997
SCC Ltd
Sales Administrator
Administration/support role. Working within a team in a fast paced environment, working to tight deadlines
EDUCATION: 2009- 2 University
PGCE ICT Secondary
1992 - 1996 University of Sunderland
Business Administration BA (Hons) 2:2
1985 - 1992 Sutton High School,
1 A-level History
7 GCSE's Grade A- C Maths, English Literature, English Language, History, Geography, German, Modular Science
TRAINING: Highly developed PC skills (Microsoft Word, Access, Excel, PowerPoint, Visio)
EFQM Licensed Assessor, Trained ISO Internal Auditor
Annual training in the following areas; Data Protection , Money Laundering, Treating Customers Fairly, Security Awareness, Breach Awareness, Complaints Awareness
References
Briano A. Malfara
Manager
Wap Company.
Briano_Malfara@gmail.com
