Product Support Manager Resume
Contact information
John S. Jeon
19 Street
Austin
Texas
Career objective
Looking for a challenging position of the Product Support Manager Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Dedicated and experienced Product Manager with an outstanding record of success in managing products, projects, operations and people, in a number of selected markets and industries. Successful product marketing & branding capabilities, adept also in developing and delivering product solutions that utilise cutting-edge approaches within the entire product life-cycle. Strong problem-solving, co-ordination and communication skills, with a hands-on approach to analysing, evaluating and implementing product market opportunities. Extensive experience working closely with colleagues, suppliers, distributors & customers, globally, and at all levels.
Key skills
Proven track record of complete life-cycle product management, producing market-leading products
Excellent product development expertise, developing profitable products to specification
Skilled technical product administrator, providing expert product support, information & documentation
Successful multi-task project management experience, on-time, with attention to detail
Precise and detailed organiser, co-ordinator & communicator
CAREER HISTORY
April 2009 - July 2010 - Product Manager, MCT Consultants
Providing product management and operational expertise for a number of product lines;
Assignments included:
Improvement of processes and products for a wide-ranging product management assignment, including the rationalisation of an existing product range, improvement of product documentation, implementation of new CRM system, and alignment of changes and improvements to all relevant factory operational procedures.
Product-launch management project, including the co-ordination of re-branding and re-design of a software package for process-control.
Product branding & market positioning project, including the creation of a new product identity, generation of associated sales collateral and brochures, redesign of web site layout & content.
Sept 1994 - April 2009 - Product Manager, Datacolor
Managed and directly involved in all aspects of the entire product life-cycle of 2 product lines, from initial inception right through to continuing post-launch sales and service support. Products consisted of a combination of manufactured hardware and developed software. Total budget accountability of product portfolios in excess of $4m.
Key Product Management functions included:
Product marketing and branding
Identification of market & customer requirements
Creation and validation of product specifications
Initiation and on-going management of product development projects
Co-ordination of product evaluation and testing
Implementation of launch of products to market
Competitor & pricing analysis, pricing strategies and product positioning
Constant liaison with sales teams worldwide, inspiring effective product sales
Provision of central expert product support to sales & service, global, and both internal & external
Co-ordination of product management support team, including product support engineers
Generation & maintenance of all sales tools/collateral and technical support reference documentation
“Hands-on” management of 3rd party suppliers for product supply, manufacturing, and quality control
Hardware and software release management
Implementation of continual improvement projects, for on-going product quality and performance
Detailed and effective financial management, reporting and budgeting
A technical understanding of hardware (electronics, mechanics, pneumatics) and software/firmware, combined withproduct branding, positioning, functionality & performance analysis skills, providing a total all-encompassing productmanagement capability.
specific achievements:
Successfully launched a complete new product line to market, growing sales from zero to over $1m within 2 years. Projects successfully accomplished included identification of market requirements, generation of product specifications, selection of suitable 3rd party manufacturer, co-ordination of product development, implementation of all aspects of theproduct launch, product training and provision of on-going support to sales, service & customers, and ensuring continual product growth and profitability.
Increased an existing product line sales from $2m to $5m within 3 years, by the implementation of a complete productre-launch, including the creation of an improved product specification, transferral of production to a new manufacturer, execution of a new product launch, and strengthening of product branding and market position. Product became market leader in its field.
Created and maintained a comprehensive product information intranet site, ensuring all content was complete and remained current and accurate at all times. Documentation included sales product collateral, internal sales information, technical support reference documentation, knowledge base information & customer collateral. This resulted in improved effectiveness of sales & support personnel, directly contributing to the continual growth of product sales and customer satisfaction.
PREVIOUS JOB POSITIONS:
Development and Technical Support Manager, ICS-Texicon (became part of Datacolor)
Responsible for the development of UK manufactured liquid dispenser and controlled-weighing product ranges. Also responsible for technical product support world-wide, for a range of laboratory dispenser systems.
Technical Support Manager Italy, ICS-Texicon
Set up and managed satellite support office in Italy. Responsible for 2 hardware engineers and 1 application engineer.
Applications Engineer, ICS-Texicon
Responsible for the installation, training and support of a range of products, including Colour-matching & QC systems and laboratory dispenser products.
Education
4 ‘A’ Levels, Maths (B), Further Maths (C), Physics (B), G. Studies (B) - Greenhead College,
11 GCSEs - Durham School, Durham
Other points of interest
Extensive IT skills: MS Office, Front Office (Siebel, CRM), Back Office (JD Edwards, BPCS)
Some web/collateral design experience (Adobe Illustrator, InDesign, Photoshop & Dreamweaver)
ISO 9001 Accreditation
Quality Assurance course
Italian speaker
References
John S. Jeon
Manager
Wap Company.
John_Jeon@gmail.com
