Loan Servicer Resume
Contact information
Bobo S. Singer
19 Street
Denver
CO
Career objective
Looking for a challenging position of the Loan Servicer Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Professional ProfileI am an IT professional with years of experience in the industry I am able to work very well on my own initiative and as part of a team. I have a wealth of experience from managing the IT requirements for 2 sites in the City of London to working in a support centre and also supervising a team of support analysts. I am a very quick learner due to being very focused and always willing to listen. This is evident in my excellent analytical approach to problem solving and planning. I possess excellent communication skills and take pride in being customer focused.
Professional Technical Abilities
ITIL v3 Foundation certified
CRB cleared
Microsoft Windows Server Administration
Microsoft Windows
Microsoft Office
Email Services Microsoft Exchange 2003 Administration
Email Clients Microsoft Outlook Administration
Terminal Services Windows Terminal Server Citrix Metaframe
Active Directory Administration GPO
Novell ConsoleOne
Microsoft Sharepoint
SAP Support Email encryption
Apple Mac support.
Remote Support Administration Remote Desktop
Database Administration
Asset Management
Network Auditing
Network Monitoring
Symantec KVS Vault
Symantec Backup
Mobile Device Support Blackberry Enterprise Server
Internal telephony mobile telephony support Inc. Avaya IP Office
Employment History
Mar 2010 Support Analyst Paragon Finance Fixed term contract
The Paragon Group is a leading mortgage origination company for residential property investors operating in the UKs thriving private rented sector and specialist loan servicer for third party clients.
Various support for over 400 users across 4 UK offices both remotely and desktop.
Support given AS400 based software.
Responsible for managing a site in Leeds that was acquired by Paragon this included managing their infrastructure and liasing with 3rd parties as and when required.
Played a key role in the collation and presentation of data for a Microsoft audit.
Managed a Blackberry rollout and was responsible for training support staff on Blackberry support this included liasing with 3rd parties inc. Orange RIM.
Managed moving support for PGP encryption into the support desk this including training support staff.
Configure hardware inc. desktops routers for home users.
Aug 2009 Support Analyst Fujitsu IT Services TUPE from Davis Langdon LLP
Fujitsu Services is a leading IT services company operating in the EMEA region who design build and operate IT systems services for large scale clients in the both public private sectors.
Main job roles same as Davis Langdon.
Assisted with knowledge transfer and training of staff from India Poland prior to the role being off shored.
Created documentation for use by Fujitsu Global Delivery Centres in Lodz Bangalore.
Sep 2008 Support Analyst Davis Langdon LLP
Davis Langdon LLP is a global construction consultancy providing managed solutions for clients investing in infrastructure property and construction worldwide.
1st to 3rd line support for 1500+ users across Europe and the Middle East.
SAP support.
Support Windows 2000 Server 2003.
Support MS Office 2007.
Support provided for company MS Sharepoint based Intranet.
Citrix Metaframe client support.
Assisted with a major Blackberry mobile phone migration.
Involved in an important server data migration.
Responsible for sourcing a free Malware application to help the support centre deal with an increase in the reported virus cases that were being received.
Active Directory administration. Inc. creating new accounts
Exchange administration. Inc. creation of new mailboxes subsequent permissions
Support and maintain internally developed applications.
Support 3rd party applications.
CATO Enterprise. Quantity surveying
Oracle Primavera. Project management
ASTA Powerproject. Project management
Liase with 3rd party vendors.
Overlooked a software asset management audit.
Regularly required to assist with patching support guides for IT team and the business.
Remote support for partners and associates. Broadband based connections Cisco VPN authentication
Support provided for mobile devices Blackberry devices
Managed physical office moves at the London head office.
Desktop Laptop rollouts.
Printer support.
Regularly hit and beat SLAs by resolving 25+ calls per day. Achieving 90-95% first time fix rate Support Analyst Metsec PLC
Metsec PLC is the UKs largest specialist cold roll-forming company providing products for the UK construction and manufacturing industries.
Set up a support desk for the business using ITIL best practice.
Provide business wide training and documentation on how to use newly created support desk.
Liase with the business and 3rd party vendors to source and purchase new service management platform.
Due to the nature of the IT dept the support I was able to provide was very limited.
Nov 2005 Support Analyst also covered Helpdesk Team Leader position Company is the worlds largest independent provider of claims management and related solutions to the risk management and insurance industry as well as self-insured entities with a global networkof more than 700 locations in 63 countries.
Responsible for all IT requirements and support for 2 sites in the City of London.
Whilst on helpdesk supported over 1500 users across the EMEA region.
Face to face support for users up to CEO level.
Covered helpdesk team leader role and was responsible for a team of 5 people.
Created weekly support reports. Using Crystal Reports
Responsible for managing business critical backup routines at London head office.
Regular Lotus Notes support. Domino Designer
Dell server support inc server builds.
Email administration.
Printer support.
Support bespoke applications.
Desktop Laptop rollouts.
Build PCs.
Liase with 3rd party vendors contractors.
Project managed physical office moves.
Regularly create Active Directory reports.
Oct 2005 Helpdesk Technician Fire Service
Password resets.
Support bespoke applications.
Apr 2005 Helpdesk Technician IBM
IBM Global Services is the worlds largest business services provider and has been providing outsourcing services to industry-leading clients for many decades.
Support 500+ users across the UK.
Windows NT support.
Support bespoke applications.
InterestsI am a keen gym goer who enjoys sports mainly football. I am also very passionate about music I write and produce my own tracks which have been supported by some of the worlds and have also had airplay on radio stations such as Radio 1 and Galaxy.
References
Bobo S. Singer
Manager
Wap Company.
Bobo_Singer@gmail.com
