Loan Administrator Resume
Contact information
Brian S. Malfara
17 Street
Washington
D.C.
Career objective
Looking for a challenging position of the Loan Administrator Resume the reputed University with a view to use my wide experience for the benefit of the organization.
An ambitious conscientious and reliable individual with experience gained within the mortgage sector dealing with redemptions cash administration customer services and staff supervision. Highly focused and self motivated with excellent customer service skills. Enjoys meeting new people and works well under pressure. Recently achieved certificate in mortgage advice and practice
Key skills
Redemptions Customer Services Excel
Cash Administration Administration Word
Shortfall recoveries Credit management Outlook
Career history
Crown Mortgage Management Ipswich
Redemptions Team AdministratorSupervisor
April 2008 to present
Crown Mortgage Management has been trading for over 35 years and has been a provider of outsourcing solutions for Mortgage Administration for the last 10 years. Crown has experience in secured and unsecured lending in both the Residential and Commercial markets.
Responsibilities:
Based in the mortgage redemptions department working on behalf of 8 mortgage lenders
Allocating work between the team of between 3-6 people and managing productivity in line with agreed SLA checking and authorising redemption statements to be sent out to third party agents and borrowers
Calculating and allocating redemption payments to borrower accounts general cash allocation within sub accounts on individual borrower accounts
Authorising the release of discharge documents and closing accounts
Negotiating and authorising shortfalls on repossessed cases
Logging post on a daily basis and categorising work
Quality checking work
Booking holidays requests monitoring sickness completing sickness and absence forms
Acting as a technical point of reference for the team
Quality control
Liaising with a panel of 5 solicitors regarding DSI releases asset receivers and mortgage lenders on a daily basis
Working with the Phoebus system Excel spreadsheets and Word on a daily basis
Providing management information
Consistently achieving all monthly targets
Reason for leaving: Relocating to
EON formerly Powergen Ipswich
Credit Management OperationsDebt Control Administrator
November 2007 to April 2008
One of the UKs leading integrated power and gas companies generating and distributing electricity and retailing power and gas and are part of the E.ON groups largest investor-owned power and gas company
Responsibilities:
Based within the disconnection team negotiating with customers to prevent their electricity supply being cut off taking on board individual circumstances ensuring customers are treated fairly and actions are compliant
Dealt with customer accounts and money transfers
Provided team members with relevant data and information
Recovered arrears chasing clients and liaising with third parties
Provided Managers with assistance by providing up to date information
Arranged site visits and disconnections
Supplied portfolio managers with the correct change of tenancy or supply information.
Assisted with training staff at the Coventry branch
Reason for leaving: Branch shut down and relocated to Coventry. Offered a permanent role in the Coventry office but declined as permanently based in Ipswich at the time
Flix Facilities Manchester
Technical Operator
April 2007 to September 2007
Worked closely with digital video editors to produce broadcast quality documentaries and films for various channels
Formatted media for distribution broadcast and internet quality
Digitised media for assemblies and online edits
Sub clipped footage and assembled animations for the edit
Administration duties reprographics and photocopying
Stock ordering
Reason for leaving: Relocated back to Ipswich
Education
2010 IFS School of Finance
The certificate in mortgage advice and practice CeMap
BSC Film Production 2.1
BTEC National Diploma in Media production and Film Studies Triple merit
10 GCSEs including English Maths and Science
Redemptions
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References
Brian S. Malfara
Manager
Wap Company.
Brian_ Malfara@gmail.com
