Knowledge Management Specialist Resume
Contact information
Brom S. Sinclair
17 Street
Denver
CO
Career objective
Looking for a challenging position of the Knowledge Management Specialist Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Versatile and capable Quality Manager with a high performance track record providing quality management expertise and specialist automotive knowledge within a high volume, high specification manufacturing environment.
EMPLOYMENT HISTORY
Welwyn Components Limited Jan 04 – Present
Quality Manager
Promoted into position as a Senior Manager reporting directly to the Managing Director with overall responsibility for site wide quality. This includes attendance at strategic and operational board and senior management meetings.
Key responsibilities include;
Implement and manage the company’s integrated management system in Bedlington, China, Barbados and India.
Management and maintenance of ISO-9000:2008 and T :2002 (Automotive Quality Approval).
Drive continuous improvement activities throughout the business with the introduction of new systems and processes.
Compile monthly KPI’s for Management Operating Systems, Business Operating Systems, Cost of Poor Quality, and supplier quality performance.
Monitor the effectiveness of systems and processes through the use of statistical data and internal auditing programs.
Management of customer and internal quality concerns.
Lead cross functional teams in failure analysis and corrective action processes.
Driving continuous improvement and problem solving solutions through the use of Quality Improvement Tools.
A member of a project team to transfer products /processes and systems to low cost manufacturing countries
Management of company Inspection process.
Development and continuous improvement of key suppliers and low cost manufacturing sub-contractors.
Creating and implementing company quality strategy.
Management of European Product Approvals.UK representative for IEC standards committee.
Successes during this role;
Managing an audit team to achieve and maintain ISO9001 and T - resulting in zero non conformance at Bedlington.
Implementation of the QMS into a new facility in China that included the recruitment of all Quality personnel, introduction of all key business processes and successful ISO9001:2000 accreditation with BSI.
Successfully transferred products / processes into low cost manufacturing partners in China, India and Barbados ensuring implementation of all requirements and accreditation with BSI.
Improved customer satisfaction by implementation of the process approach and system mapping to show sequence and interaction of key processes and their KPI’s.
Reduced customer complaints by 20% whilst increasing response time by 50%.
Introduced PPM management system with key customers.
Consolidated the department structure to reduce the amount of approvals and administration required.
50% reduction of Inspection without detriment to customer service or quality.
Development of IEC and IECQ component standards.
Welwyn Components Limited 2002 - 2004
Quality Engineering Manager
Promoted into position as a manager reporting to the Site Quality Manager with overall responsibility for customer complaints and management of the internal corrective action process.
Key responsibilities included;
Improving customer satisfaction through the timely management of all customer concerns.
The setting up of a cross functional Quality Engineering team.
Promote Continuous Improvement and problem solving solutions through the use of Quality Improvement tools, trend analysis and techniques such as SPC, MSA, FMEA, 8D and Mistake Proofing.
Management of internal quality concerns to identify permanent corrective and preventative actions taken to eliminate the cause of non-conformities.
Successes during this role;
Managed six major customer issues to resolution, totalling around 500,00 in returns, including the presentation of corrective actions to automotive customers to their satisfaction.
Created and led a team to effectively handle all customer issues along with being able to facilitate, promote and drive the use of continuous improvement tools.
Introduced an audit schedule per Engineer to ensure that corrective actions remained closed.
Introduced PPM management system with key customers.
Reduced the number of customer complaints by 25%.
Welwyn Components Limited 2000 - 2002
Product (Resistor) Quality Manager
Promoted to position as a manager reporting to the Site Quality Manager with responsibility for resistor product approvals and corrective actions taken for customer / internal issues.
Key responsibilities include;
Management of customer and internal quality concerns.
Lead cross functional teams in failure analysis and corrective action processes.
Driving continuous improvement and problem solving solutions through the use of Quality Improvement Tools.
Development and continuous improvement of key suppliers and low cost manufacturing sub-contractors.
Management of European Product Approvals.UK representative for IEC standards committee.
Successes during this role;
Managed a PPM improvement programme on a high reliability application that resulted in zero field returns.
Part of a project team that successfully transferred established product to low cost manufacturing locations in Barbados and China.
Developed and implemented a 8D problem solving process for customer and internal non-conformities.
Welwyn Components Limited 1997 - 2000
Quality Engineer
Reporting to the Resistor Quality Manager with responsibility for customer complaints and creation of quality / inspection instructions.
Successes included;
Lead cross functional team to successfully improve the yield of a high reliability product by 15% saving the company approx 100K/year.
Conducting internal (quality system and process) audits.
Production of quality progress report
Advising staff and management on quality issues.
Welwyn Components Limited 1985 - 1997
Production Engineer
Objectives were to provide production engineering support for process/product development, specifying process equipment, generating documentation and participating in continuous improvement activities.
Engineering Apprenticeship 1981 - 1985
Served a mechanical / production engineering apprenticeship. Training and development was undertaken in all company departments including Design/development, Engineering, Work Study and Sales.
Academic History:
Northumbria College
HNC: Mechanical and Production Engineering 1981 - 1985
City & Guilds AutoCad. Computer aided drawing. 1989
Automotive Training (SMMT)
T Audit Training 2004
APQP – Quality Planning 2005
SPC – Statistical Process Control 2005
Management Studies
CMS Certificate in Management Studies 1991
Management Development (Lean Manufacturing Principles and Application) 2001
ISOSH (Health & Safety Training) 2007
References
Brom S. Sinclair
Manager
Wap Company.
Brom_Sinclair@gmail.com
