IT Manager Resume
Contact information
Bey M. Persaud
11 Street
San Jose
California
Career objective
Looking for a challenging position of the IT Manager Resume the reputed University with a view to use my wide experience for the benefit of the organization.
An MBA-qualified Director / Head of ICT with a proven track record of success within B2B, B2C, outsourced support services, manufacturing, technology, housing, corporate & commercial markets.
Strong strategic, results orientated & delivery-focused IT leadership plus systems development, project management and implementation experience.
Experience of business-aligned IT infrastructure, strategy definition, technology roadmaps, IT/IS departmental transformation, change management, business process re-engineering, internal controls, budgets, KPI metrics, SLAs, ITsupport, help desks, team management & new technology deployment.
Professional Experience
HEAD OF IT & PM: SPI Ltd (part of the npower group)
July 2007 to Present
Recruited to resolve a failing ERP implementation, build an effective team and introduce a project management approach to support the ambitious growth objectives of the business.
IT Strategy developed and aligned to business objectives
Investigations confirmed existing solutions inadequate and comprised archaic technology
Research into available solutions identified Microsoft Dynamics AX (ERP) solution
Options and recommendations presented to Group Investment and Exec Board
Contractual negotiations completed for AX, providing excellent terms, including 50% retention
AX ERP / CRM project commenced - Service Management & Handheld Technology introduced December 08 - Service Contracts, HR and Business Development supported by AX solution
SPI acquired by npower Feb 2009 - npower confirm AX as the approved solution for SPI and possibly npower Hometeam Installations business
Installations division and Financial System implementation completed on AX end Q1 2010
Presentations utilising the new systems completed to support Business Development bids, leading to new contract wins
Approached by the ERP supplier to chair the newly formed User Group for the Microsoft AX solution
HEAD OF ICT: Midland Heart (Formerly Prime Focus)
Dec 1998 to June 2007
Responsible for all aspects of ICT management, including strategies & systems, delivering business-critical IT services to a network of 1,300 staff within a 130m t/o business
Appointed as Head of ICT to deployment of enhanced IT services, technology & support facilities
Focused on deployment of Oracle ERP solutions, including CRM, workflow & handheld technology
Reports directly to strategic-level business management teams, advising on IT & technology issues
Chaired the external user group of a core systems supplier, working closely with key stakeholders
Leadership, management & control of an IT team of 30+ staff, in addition to external resources
Full departmental budgetary management responsibilities, defining SLAs with business end-users
Ensured IT departmental compliance with stringent quality, regulatory and business standards
Monitors operational performance, systems capacity, budgetary controls, SLAs and KPI metrics
Recruitment, appraisal, training, development and coaching of key business support personnel
Led a major change programme (5m), using PRINCE2 techniques to deliver Oracle ERP solutions
Led delivery of new technology including CRM tools, workflow and mobile & IP telephony solutions
Successfully controlled IT procurement process, including contracts, saving 100k+ licence costs
Managed an enterprise-wide review of DR arrangements as part of business continuity planning
Introduced call centre, wireless & mobile technologies, facilitating use of a more mobile workforce
Successfully defined ICT strategies and processes as part of ongoing strategic change programme
Transformed an underperforming ICT department to promote customer focus & improved support
Established enhanced IT processes & business best practice to improve customer focus of IT/IS resulting in customer satisfaction gain from 50% to over 85%
Introduced KPI metrics and other indices across the department to monitor overall IT performance
IT MANAGER: Jephson Housing Association
Jan 1992 to Nov 1998
Responsible for all aspects of IT management, including systems, infrastructure and IT support
Appointed to lead definition of IT strategies, policies & procedures to support long-term growth
Focused on transformation of the IT function, closely aligned to corporate objectives and goals
Delivered IT business cases to the Board of Management, promoting enhanced IT technology
Monitored operational performance, systems capacity, business planning, budgets, SLAs & KPIs
Managed replacement of bespoke financial systems with an integrated Oracle ERP-based solution
Led the infrastructure transition from AS400-based platform to a Sun Solaris / PC-based platform
Established improved IT strategies & policies, more closely aligned to long-term business objectives
Transformed the IT function, creating a pro-active IT service function, delivering value-for-money
MIDRANGE & PC SERVICES MGR: GKN Computer Services Ltd
1988 to 1991
Responsible for all aspects of IT management & support, delivered via mid-range & PC technology
Appointed to take full P&L control of the IT service, leading a team of IT support personnel
Supported a varied portfolio of business sectors including automotive, waste & scaffolding services
Co-ordinated IT sales process from initial contact, through tendering & bid management activities
Project planning, analysis, development, implementation & resource deployment management
Supported development of GKN corporate financial reporting system for European business units
Successfully deployed branch ordering systems, in addition to full ERP systems replacement
PROJECT MANAGER: GKN Kwikform Ltd
1985 to 1988
Responsible for all aspects of ERP project management delivery and implementation activities
Appointed to senior IT role within a scaffolding contract & hire business with 60+ networked depots
Focused on effective project delivery, deploying enhanced IT solutions to support growth plans
Project planning, analysis, development, implementation & resource deployment management
Early Career Includes:
Senior Analyst Programmer (IBM Mainframes) – GKN Group Services Ltd
Computer Operator / Shift Manager
Key Skills, Technical Experience & Capabilities
Business Consultancy Business-Aligned IT Strategies
Capital & Overhead Budgets Project Management Tools
IT Team Management System Support Analysis
ITIL Service Management PRINCE 2 Project Methodologies
ICT Systems Development & Deployment Business Intelligence & KPI Systems
ERP (Oracle & AX) Solution Implementation Telecommunications & Telephony
IT Polices, Processes & Methods Bus Process Re-engineering / Change Management
Qualifications, Accreditations and Professional Development
MBA Masters in Business Administration (Commendation) – University of Central England
Diploma in Management Studies – Buckinghamshire Chilterns University College
PRINCE 2 Foundation / Practitioner trained
ITIL Foundation Certificated
Numerous in-house & external training programmes including effective communication & presentation skills, team leadership & team management tools, recruitment & selection etc
References
Bey M. Persaud
Manager
Wap Company.
Bey_ Persaud@gmail.com
