Guest Relation Executive Resume
Contact information
John S. Halkias
17 Street
Las Vegas
Nevada
Career objective
Looking for a challenging position of the Guest Relation Executive Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Thistle City Barbican Hotel /4 star/ , UK
www.thistle.com
March 2010 - Present Guest Relations Manager /Duty Manager/
To ensure that during a duty shift, the whole hotel functions smoothly
Ensure that departments are able to cope with business levels and organize assistance where required
Liaise with Heads of Department and Managers to ensure that lines of communication are open and used
Check on guest satisfaction and ensure that senior management is kept informed of opportunities
Carry out inspection tours of the hotel and grounds
Deal with emergencies, e.g. fire alert, accident, security alert
Deal with official visitors, e.g. EHO, Fire Officer in the absence of senior management
Handle problems and difficult situations on behalf of senior management if not on site
Carry out staff suspension in the event of serious misconduct
Write handover logs and accident reports, monitor security of keys and stock
Rosen Shingle Creek Resort and Convention Center /4 star/ Orlando, FL
www.rosenshinglecreek.com
March 2008 – January 2010 Convention Floor Manager
Hired to improve, organize and further develop Conference Assistant Program
Responsible for creating Policies & Procedures, assemble a Handbook and develop incentive program
for the Conference Assistants
Manage and insure proper operation of all functions of the 450,000 square feet Conference Center
Interact closely with the Event Management and operating departments to ensure seamless coordination
and high level of customer service to all Meeting Planners and Clients and successfully execute all needs
Daily inspections of Conference Rooms for setup, Banquet functions for food & beverage presentation, quality and accuracy according to Client requirements
Effectively communicate all necessary information through written correspondence, oral communication
and preparation of reports, diagrams
Interviewed, hired, trained and developed Conference Staff to provide exceptional customer service and
knowledgeable professional support to all Meeting Planners and Clients
Omni Orlando Resort at ChampionsGate /4 star/ ChampionsGate, FL www.omnihotels.com/FindAHotel/OrlandoChampionsGate.aspx
October 2006 – March 2008 Duty Manager
Ensure all hotel service levels are maintained, and lend assistance to all departments as necessary
Act as hotel representative when resolving guest problems and concerns, ensuring all details of guest situations are documented and communicated to appropriate department personnel.
Assist in training and development of various departments and other applicable hotel training
Monitor all traffic in various hotel areas to control non-guest population
Ensure security personnel reports are properly completed
Appropriately communicate and document any hotel property deficiencies or safety hazards to ensure an expedient resolution
Responsible for thorough investigation and documentation of guest or employee incidents
Assist with bank audits when needed
Maintain a continual line of communication with Director of Human Resources and Resort Manager
September 2004 – October 2006 Assistant Front Office Manager / Duty Manager
Served as Evening Manager on Duty from July 2005 to October 2006, fulfilling majority of MOD duties
Hired as AFOM for opening of ChampionsGate property, liaised with all departments to ensure all areas were prepared for resort grand opening
Lead manager responsible for opening of daily operation of front desk and PBX department
Ensured routine financial procedures were followed to protect hotel assets
Responsible for new-hire training, scheduling, and probationary period reviews
Assisted in training and development of Front Office supervisor and PBX supervisor
Assisted with planning and facilitation of monthly departmental meeting, ensuring team attendance
Maximized hotel occupancy and productivity of labor in Front Desk and PBX departments
Handled all guest and associate concerns in absence of the Front Office Manager
Gaylord Palms Resort and Convention Center /4 star/ Orlando, FL
www.gaylordhotels.com/gaylord-palms
December 2003 – September 2004 Assistant Front Office Manager
Interviewed, hired, coached, and developed staff
Maintained positive relations between guests and employees, handling guest/hotel incidents as needed
Communicated with all departments to ensure smooth operations
Analyzed house availability/room counts
Facilitated daily team meetings
Configured revenue potential reports
April 2002 – December 2003 Guest Service Agent, Trainer
Trained Front of House staff and ensured positive relations between guests and employees
Cross-trained in Reservations, Celebrity Services, and Rooms Control
Participated in creating Training Procedures manual
Worked 3rd shift as relief M.O.D. twice a week since September 2003
Participated in 2004 Strategic Planning meeting
Performed all Guest Service duties such as reservations, multi-line phone system, customer service and analyzing house availability/room counts
Carnival Cruise Lines Miami, FL
February 2000 – August 2001 Cadet Purser
Scheduled shifts, and managed guest service and relations
Compiled port papers for domestic and foreign port of calls
Balanced imprest funds and assisted U.S. Immigration procedures
Petnehazy Club Hotel /4 star/ Budapest, Hungary
www.petnehazy-clubhotel.hu
May 1999 – January 2000 Front Desk Clerk, Concierge
Handled multi-line phone systems; customer service
Managed large float to include use and exchange of foreign currency
Responsible for booking reservations and corporate conferences
Gresco Investments Co. Budapest, Hungary
January 1999 – May 1999 Executive Assistant to Chief Architect and C.E.O
Responsible for multi-line phone system
Compiled project information into computer database
Handled jurisdiction details with governmental and financial institutions
Budapest Marriott Hotel /5 star/ Budapest, Hungary
www.marriott.com/hotels/travel/budhu-budapest-marriott-hotel/
June 1996 – January 1999 Front Desk, Concierge, Guest Relations
Handled reservations, multi-line phone system and customer service
Oversaw V.I.P. lounge and entertainment of V.I.P. guests
Assisted repeat guests with various needs (transportation, special requests, etc.)
Education and Training
Self – Directed Development Program – Omni Resorts – 2007 – 2008, Restaurant/Lounge Management
Successfully completed year-long self-directed training program for cross-functional management
Required to show competency in over 60 areas relating to Food and Beverage management, to include:
Front and back of house scheduling and payroll; purchasing, and budgeting
Productivity assessment and planning, and Sanitation Regulations
Menu conception
Proved successful in diverse number of evaluated skill sets, to include:
Clearly identified leadership potential and emotional maturity
Visible signs of excellent organizational and time management skills
Evidence of goal-orientation and self-motivation
Effective written and verbal communication skills
Level 2 Award in Health & Safety in the Workplace CIEH
Level 2 Award for Personal License Holders HABC
Accomplishments and Awards
Awarded Manager of the Quarter for 2nd Quarter 2007 – Omni Hotels and Resorts
Nominated for Gaylord Values Award
Received Outstanding Employee Award From Marriott Hotels, Resorts and Suites
Sat on STAR advisory committee (Gaylord Palms)
Other related Skills
Certified in Microsoft Windows, Word, and Excel
Certified for Hungarian shorthand, correspondence, and record making
Type 70 wpm, Certified for German, Hungarian, and English
Fluent in Hungarian and English, mid-level state exam in German
State Certified in Economics and Foreign Currency and Exchange
U.S. Coast Guard certified in Crowd and Crisis Management and Human Behavior
References
John S. Halkias
Manager
Wap Company.
John_Halkias@gmail.com
