Front Office Executive Resume

Contact information

Bronek X. Kwolek

10 Street

Washington  

D.C.

Career objective 

Looking for a challenging position of the Front Office Executive Resume the reputed University with a view to use my wide experience for the benefit of the organization.

A dedicated, loyal and hard working individual with seven years Administration experience. Renowned for being, well organised with strong attention to detail with excellent communication skills being very flexible and adaptable to changing circumstances and targets. Works well individually being highly motivated and a great team player who supports others, particularly through difficult assignments or when other are feeling pressure of a project.

 

Employment History

 

 

 

Studio Front Office Executive - Yell Apr 2010 – Sept 2010 

Worked along side the Process Development Manager to set up the new Digital Front Office Team, helped to implement the transfer of all UK Studio work including, Manchester, Scarborough, Bristol & Birmingham) being off shored to two Studios set up in India (Hyderabad & Bangalore). This new Front Office Team was the Bridge between the UK Yell sales force and the offshore Studios in India. 

 

First point of contact for all Sales Enquiries via telephone and email 

Tested all new digitised software ensuring it was efficient and effective to carry out daily tasks

Selected to train all new employees on how to use new digitised software

Designed and produced documentation of all training manuals

Monitored work flow between off shore Studios, alerted managers of problems, used Excel and SAP

Worked in partnership Reporting all with IT Service Desks to report system issues / errors to correct

Liaised with off -shore studios to ensure prioritisation of urgent sales work

Escalated all sales complaints to appropriate Managers and filed all complaints in the complaints log

 

Studio Administrator/ Sales Support Administrator Sept 2003 – March 2010

 

Worked in the Art Department where Yellow; provided general support to Graphic Designers & Studio Managers ensuring smooth running of the Studio on a daily basis, as well as working alongside Sales Teams and Sales Managers, processing large quantities of sales orders and ensuring their orders were completed within the studio timeframe to ensure they meet their scheduled appointments with their customers and dealt with a broad range of sales enquiries. 

 

Managed timescales Reports / Studio pipeline report – using Excel, SAP and in house databases

Provided general support to Studio Managers & Graphic Designers

Worked in partnership to ensure Graphic Designers had sufficient work load and the work was evenly distributed to match skills and timescales

Outsourced work to UK Studios including; Birmingham, Bristol, Manchester & Scarborough tracking the status of all work to monitor that all Service Level Agreements were maintained

Liaised with all UK Studios, via telephone and email to track work and improve team working

Uploaded & Updated Sales Reports using Excel - which was an essential tracking tool sent to all Sales Managers – often worked to challenging deadlines and had to “chase” to get the required information 

Processed large quantities of Sales orders via telephone and manual paperwork ensured all data entered was accurate as it was essential for client billing

Dealt with all sales enquiries often having to calm irate customers when the sales team had promised timescales that could not be guaranteed

Updated Sales Consultants address database – often very large files some 600 consultants 

Requested to update and the departments’ intranet site

Selected to support the launch of the telephone visual service in 2006 to all sales regions

 

Key Skills Acquired;

 

Planning & Organising, Time & Self Management, Communication

Training Skills, Working to tight Deadlines, Leadership, Team Working

Problem Solving, Good Attention To Detail, Listening, Audio Typing

 

Packages Used:

 

Freehand 5.5

Lotus Notes

File Maker Pro 8

Advantage/Netscape

SAP

Microsoft Office

 

 

Early Morning Cleaner Complete Clean   (Sept 2001 – Dec 2005)

 

Sales Assistant’s Accessories Windsor (Oct 2001 – Jan 2002)

 

Sales Assistant C & A (Sept 1999 – Jan 2000)

 

 

Qualifications;

 

Sept 2007 – June 2008 NVQ – Apprenticeship In Business Administration 

 

 

Sept 2002 – June 2003 NVQ Beauty Therapy East   College 

(Langley)

 

Sept 2000 – June 2002 AVCE In Business Finance East   College (Windsor)

 

Including; Business Law, Human Resources, Customer Services & Finance

 

Sept 1999 – June 2000 RSA Secretarial Course East   College (Windsor)

 

Sept 1995 – June 1999 G.C.S.E’s St  ’s Catholic High School 

 

 

10 G.C.S.E’s including English, Maths, French & Business Studies

 

Interests & Activities;

 

I enjoy reading, going to theatres & concerts. I take a fond interest in travelling; I’ve visited 10 Caribbean islands and would like to visit most cities within Europe. I thoroughly enjoy socialising on a regular basis with friends and family & visiting a wide variety of restaurants.

 

References; 

 

Available on request

 

 

References

Bronek X. Kwolek

Manager

Wap Company.

Bronek_Kwolek@gmail.com