Customer Specialist Resume
Contact information
Brendy S. Vainberg
15 Street
San Antonio
Texas
Career objective
Looking for a challenging position of the Customer Specialist Resume the reputed University with a view to use my wide experience for the benefit of the organization.
I am very outgoing and have a positive attitude about life. I am diligent, honest and resourceful individual,
possessing excellent communication and interpersonal skills.
And an experienced team player with proven versatility, organised and a flexible worker.
Education
Loreto Secondary School, Ireland (1999-2005)
Five Honour's
English
Biology
French
German
Geography
Two passes
Irish
Math
Experience
Central Heating Care Advisor (Jan 2011- Present)
Dragon Court, Bilborough
Dealing with all inbound and outbound customer calls, both initial enquiry, appointment bookings and any chase up calls for HES products.
Consistently striving for first call resolution.
Monitor all actions in the internal system, ensuring that all required data is collected.
Make outbound calls to confirm appointments, update appointments and any additional work necessary to ensurecustomer satisfaction.
To liaise with sub-contractors and internal departments as required to ensure timely and safe completion of work.
Customer Service Specialist (April 2010 - December 2010)
Gasbox DMG, , Chilwell,
I joined as a customer service advisor as part of the E.ON contract which primarily involved assisting customer's who have their energy services with E.ON.
My responsibilities initially were to ensure that customer's queries were satisfied and resolved, explaining bills and transactions completed, advising and implementing payment options that suit their financial situation, cross selling Gas and Electric and also generating Central Heating Care Leads.
I had to maintain an increasing drive to better myself through personal and team targets in regards to sales and leads, constantly striving for the best support structure to help maintain rapport and to generate leads.
Introducing new services and products and completing credit checks if required while maintaining a thorough knowledge of E.on's own products and also competitors so as to advise customers of the best possible product to suit their individual needs.
Building rapport with Customers, Colleagues and Management alike so as to ensure the best working relationships andcustomer experiences.
Part of my personal development plan enabled me to advise colleagues as a floor walker sharing knowledge and proactively offering advice on E.on products, Competitor prices and offering advice on how to use market tool's to ensure consumer satisfaction.
Discussing energy efficiency options and then offering the best energy plan ensuring our customer's needs are met by listening and understanding their individual requirements.
Customer Service Specialist (September 2009 - April 2010)
The TechGuys, Lenton Lane Industrial Estate,
One to one telephone customer service ensuring first contact resolution.
In-depth training in computer hardware and software including complete Windows and Linux training.
Proven negotiation and communication skills.A further development in Excel, Outlook, Word and other Microsoft Office packages.
Consistent adherence to Data protection laws.
A commitment to breaking daily targets regarding, calls taken, schedule adherance, first contact resolution and time spent on calls.
Customer Service Specialist (May 2007 - June 2009)
E.On Energy, Phoenix Park,
The main responsibilities included and experience gained:
Following customers complex queries and complaints through to ensure a full resolution is met on each individual basis.
Continuous attention to detail and accuracy guaranteeing world class customer service.
Exceptional negotiation and communication skills.
An understanding and daily application of Microsoft Office including, Word, Power point, Outlook and Excel.
A proven ability to organize, plan and manage my workload.
Working in a team environment adding value as an individual and a team member.
A clear record of working closely and building effective working relationships
with other departments and external parties to ensure customer satisfaction.
Cumulating information on a weekly basis and applying this to Power Point presentations in a clear and concise manner.
A proven knowledge and experience of all areas of retail energy including, metering, billing, transfers and products.
Consistent commitment to furthering myself through various training modules including, C.R.A.N.E, and Rainbow.
A continuous monitoring of internal and external processes to guarantee
Adhering to strict data protection laws on an account by account basis while also ensuring others around me are doing the same.
Gift Fundraising UK Ltd (October 2006 - February 2007])
, Friar Lane,
When Gift Fundraising Ireland closed in October 2006, I was offered a transfer to any of their UK sites.
The main responsibilities included:
All responsibilities as mentioned below.
I undertook a part-time position as Team Leader which involved constant monitoring of my team, activities to boost morale and educating them on how to approach the public for donations.
Completing daily time and expense sheets.
Regular feedback sessions with fundraisers to ensure their development.
Gift Fundraising Ireland Ltd(June 2006 - October 2006])
Harcourt House, Harcourt Rd, Dublin, Ireland.
The main responsibilities included:
Full time street fundraising and outbound cold calling for charities such as Friends of the Earth and AICR.
Adhered to strict DPA guidelines when handling information such as bank details, home addresses and contact details for donators.
Interacting with the general public while upholding our charities ethics and expected behaviours.
Learning vast quantities of information while conveying this to the general public in a clear and concise manner.
Taking part in team building exercises and being able to keep morale up at all times.
Other Activities-
Volunteering with Framework Housing association.
The Crisis Service is a short term, immediate intervention service that where needed, ‘fills the gap' between a client's housing crisis and long term tenancy support.
We are contracted out of Framework Key Support, but are not limited to working with the Key Support Floating Support Service. We work alongside and have good working relationships with all the Floating Support Services within and outside of the consortia's. We have a holistic approach, offer impartial & realistic advice and after a full assessment with the client, we will decide the most appropriate action to be taken. This can range from advice only, signposting and taking on tasks ourselves.
So far I have overseen client assessments to determine what stage of the eviction process they require help with; this includes assessments at Frameworks offices and also at client's homes.
References
Brendy S. Vainberg
Manager
Wap Company.
Brendy_Vainberg@gmail.com
