Customer Service Supervisor Resume
Contact information
Brian S. Malakhi
17 Street
Washington
D.C.
Career objective
Looking for a challenging position of the Customer Service Supervisor Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Personal Statement
Experienced Customer Service advisor within a Call Centre and Retail Outlets. A team player with a friendly professional manner, with excellent communication skills both written and oral. Self motivated and flexible, always strives to achieve a high standard in all that is undertaken. Having the ability to motivate others with a proven record of leadership.
Key Skills
Exceptional customer service
Excellent communication skills written and oral
Managerial duties- key holder display and stock control
Cash handling/banking
IT- using Microsoft Word Excel PowerPoint and company software
Inbound/outbound calls advisor
Administrative - office routines
Team working and training
Problem solving- resolving issues with other employees and 3rd parties
Multi tasking
Training and Career Development
Courses successfully completed in 2010 include:
ITQ Level 2
Effective Communication
First Aid
Health & Safety
Food & Hygiene
Various other courses have been completed prior to 2010
Educated to CSE level in 7 subjects including Maths and English
Leisure Pursuits
Keeping fit at gym: dancing: walking my dogs: reading autobiographies and theatre shows
Career Summary
2005 – Present
Working within the Health Care and Support Industry looking after young people and adults, engaging my customerservice and communication skills. This area of employment also required good organisation and administrative duties. I have enjoyed this line of work as helping people achieve a good quality of life has been very rewarding.
2000 – 2005
Incident Management Team – Argos Direct Call Centre Advisor
Taking customer calls understanding their concerns and promptly solving them
Liaising with other organisational members to resolve issues
Contact 3rd parties on logistical matters
Ensuring data base is accurate and complete
Multi tasking and assisting other departments when required
Training and supporting other team members
1995 – 2000
Retail Bar Supervisor – Toby Inns
Organising staff and deputised for the manager in their absence
Ensured that customer service meet the highest standards
Monitored stock rotation and displays
Managed till floats and final cash ups
1993 – 1995
Retail Store Manager – Home & Bargain
Key holder responsible for store security and staff safety
Monitored stock rotation and displays
Ensuring ordering of goods is complete and ready on time to be processed
Banking and ledger duties
Staff training and rota
1988 – 1991
Administration Assistant – B&Q DIY Superstore
Dealing and communicating with suppliers
Input departmental orders and deliveries
Customer service and Cash office duties
References
Brian S. Malakhi
Manager
Wap Company.
Brian_Malakhi@gmail.com
