Customer Service Sample Resume
Barb Melenko
1A, 2800 Axe Factory Rd.
Philadelphia, PA 19152
(215) 763-1919
bmelenko@yahoo.com
Objective
To secure a permanent position within the customer service industry utilizing all acquired skills and experience.
Skills & Qualifications
Responsible, well organized, dedicated employee.
Able to communicate clearly, orally and in writing.
Able to work as a team as well as independently.
Quick learner with eye for detail.
Enjoy working with a wide range of people.
Employment Experience
Customer Service Representative Manager (March 2002 – Present)
daltile (Philadelphia, PA)
Dealing with customers in person and over the phone, offering technical advice and taking orders for both the general public and industry related customers.
Maintaining and balancing petty cash, taking payments on A/R accounts as well as all bank deposits.
Issuing vendor purchase orders for stock as well as all office purchases.
Problem solving on a daily basis in a fast paced high pressure environment.
Occasionally picking customer orders and physical counts, when short staffed in warehouse.
Technical go-to person for the Philadelphia Branch.
Customer Service Representative (October 1997 – March 2002)
Weinstein Supply (Philadelphia, PA)
Helping customers over the phone place orders as well as provide technical information and pricing.
Receiving of inventory into software program.
Issuing vendor purchase orders for stock as well as all office purchases.
Problem solving on a daily basis in a fast paced high pressure environment.
Customer Service Assistant (June 1994 – September 1997)
Harvel Plastics Inc. (Easton, PA)
Dealing with customers on the phone and via email, taking orders.
Creating and maintaining customer order tracking system, resolved all pricing and shipping errors.
Quoted production of PVC and CPVC pipe used for residential, commercial & high-rise construction.
Education & Training
Standard Diploma – 1992
St. Hubert Catholic High School for Girls (Philadelphia, PA)
Bachelor of Business Administration - 1994
Strayer University (Philadelphia, PA)
