Customer Care Officer Resume
Contact information
Brian S. Welldon
17 Street
San Diego
California
Career objective
Looking for a challenging position of the Customer Care Officer Resume the reputed University with a view to use my wide experience for the benefit of the organization.
To secure a position with a well established organization in a stable environment that will lead to a long lasting relationship in the field of Customer Care Management, Marketing and Sales and that will enable me to use my strong organizational skills, educational background, and ability to work well with people who enjoy challenge seeking opportunity to learn and improve skills so as to perform and dedicate myself for every client and customer by Innovative ideas, skills, trust and personal responsibility in all relationships pertaining to achieve long term goals and to work according to the company policy as well as the core values
Executive Summary
Masters in Business administration with 5 yrs of experience as a Customer Care Officer (Corporate Sector)
Abilities in identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives.
Adaptable and a quick learner; possess skills to work under pressure.
Team player with strong analytical & organisational abilities.
Possess strong management, communication & interpersonal skills. Excellent analytical, organisational, planning skills with demonstrated abilities in training & mentoring teams towards achieving organisational goals.
Expertise Level
Strong organisational skills in a variety of situations to achieve deadlines.
Have initiative and ideas and can work alone or as part of a team.
Get on well with people at all levels, easily making good working relationships.
Adaptable and quick to learn new skills.
Computer applications and record management, Excellent communication and presentation skills, Customer Services operations, proficient in using MS-Word, Excel, Internet and Email for Report writing, customers follow up data, compilation of quotations & record management for presentation and communication purposes.
Academic Credentials
2010 Masters in Business Administration Glyndwr University, University of Wales, (UK)
2002 Bachelor of Science GGM Sc. College, Jammu, India (University of Jammu), India
1999 Higher Secondary Govt. Hr. Sec. School, Ghoumanhasan, Jammu (J&K Board), India
1997 Senior Secondary Govt. Hr. Sec. School, Ghoumanhasan, Jammu (J&K Board), India
Research Projects
Managing Offshore Operations in BPO Industry: Ensuring Effective Customer Services,
Glyndwr University: Supervisor: Mr. Ng
Research Objectives
A critical evaluation of the operational voice based services which are being provided by off shore BPO Industry (call centres)
To know various service issues among the performance/operational determinants faced by off shore industry.
To evaluate measures that could be better adopted by service management to standardize the off shore services provided by the service agents in an outsourced service environment
Professional Experience
Customer Care Officer
Customer Care Officer (Sept. 2003–Sept. 2008)
Companies Worked With: Convergys, Accosting Solutions (India), Gap Personnel,
Client: Capital One Credit card (Retention), 3G mobile
Description
Customer Care Officer [Operations] for the financial operation of Capital One Credit Card [10th Sep.2007 to 2nd of Sep.2008.]
Customer Care Officer {sales] under UK Wireless service, 3G [10th of Oct.2005 to 6th of Feb.2006].
Work involved attending team meetings, meeting customer’s expectations.
Attended business process team meetings and prepared status reports.
Involved in the requirement gathering, gap analysis and scooping for Marketing.
Involved in the work of Products Configuration based on the Product Hierarchy and Customer Groups and applying the discounts to different products when a Campaign is generated.
Configuring status number range, priorities and additional fields for the marketing areas.
Customizing Business Partner Category, Grouping and Number Range and partner determination.
Relief Worker, Industrial Estate, Shop Assistant, 99P Store, Shop Assistant, Premier Store
Relief Worker {Gap Personnel} Industrial Estate
Duties involved working on manufacturing lines, making sure smooth functioning of manufacturing lines, working with Line Supervisor to ensure functional Visibility
Shop Assistant 99P Store (Ramsgate, Kent)
Serving on till, filling as per the allotted segments, helping customers as a routine job
Customer Service Assistant, Premier Store, Sheffield
Duties involved serving on till, using Paypoint, Lottery, Parcels and helping Customers
Social & Community Service Recognition
Life Member Red Cross Society
Received Certificate of Peer Educator from University of Jammu, India
Active Volunteer of NSS (National Social Service)
Awarded recognition from Nehru Yuva Kendra (A cultural & Social Organization of India)
References
Brian S. Welldon
Manager
Wap Company.
Brian_Welldon@gmail.com
