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Credit Manager Resume

Contact information

Rudi S. Rammell

10 Street

Jacksonville

Florida

Career objective

Looking for a challenging position of the Credit Manager Resume the reputed University with a view to use my wide experience for the benefit of the organization.

Motivated and experienced hands on manager

Results and target orientated

International and multi-cultural mindset

Structure and implementation of new procedures and systems

Development of team members to achieve their highest potential and aspirations

Manage collection in the UK and EMEA & APAC

Actively reduce and manage DSO

Monitor, review and amend company policy procedures to ensure minimisation of the financial risk exposure

Implemented SOX (Sarbanes – Oxley ) Within AR & Billing function

Proactively raise the awareness and importance of Credit Management

Application of interpersonal skills to develop internal and external relationships

Flexible and adaptable to constantly changing environments

COMPANY: Intercontinental Hotels Group (IHG) - August 08 – August 09

INDUSTRY: Hotel Industry

POSITION: EMEA Regional Service Delivery Manager, Collections

Reporting to Global Service Director, Collections (USA).

Responsible for direction and supervision of the day-to-day operations of Regional Credit and Collections for all IHG Divisions, franchise hotels, managed hotels and vendor partners.

Direct and oversee the centralized regional collection process to maximise cash flow and minimise bad debt while maintaining customer relations.

Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs.

Define, implement and monitor standards and policies to ensure adherence to GAAP, IFRS, agreed global procedures, regional business requirements, statutory governmental regulations, and SOX requirements to minimize liability and risk.

Manage, coach and develop a team of 7 including: hiring, assessing, disciplining, documenting performance issues and reviews, and recommending salary and classification changes.

Design and implement KPI’s for the team to ensure productivity is measured and performance meets the required standards.

Actively reduce & manage DSO – 70 down to 60days. Set individual targets for team members on a monthly basis and reviewed progress regularly at weekly one to ones.

Worked with Business Development Directors, hotel owners and other stakeholders in supporting their business plans.

Oversee resolution of discrepancies and advanced systems issues.

Maintain up to date and comprehensive records suitable for research and internal or external audit in accordance with GAAP, SOX and SAS70 requirements.

Ensure regional process conforms to the global model.

Reason for leaving: Redundancy – due to AR function moved to India

COMPANY: Hewlett-Packard Ltd ( HP ) - to August 2008

INDUSTRY: Computer Hardware, PC’s, Printers, Systems & Solutions and Software

POSITION: EMEA Credit Manager

Responsible for the integration of EMEA & APAC AR financial information into HP systems ensuring seamless financial transition. Maintained regulatory and statutory compliance.

Responsible for the migration of software maintenance renewal data from Mercury Interactive Ltd legacy systems into HP system. Mercury Interactive Corporation is a large Software company with a group turnover of $1 Billion which HP acquired in Jan-07.

Provided forecast for the HP software maintenance renewal business for the financial year 2008, EMEA maintenance renewal value of $500M

Involved in setting-up a team of 14 in Bucharest, to amend the SAP quotation for the renewal of maintenance contracts, this involved travel and recruitment.

Comfortable presenting to and working with internal and external management to achieve financial targets.

Managed a team of 8

Reason for leaving: Redundancy

COMPANY: Peregrine Systems (Peregrine was Acquired by HP in Dec 05)

INDUSTRY: US Computer Software and Services Provider

POSITION: EMEA Credit Manager July 2003 – continued into HP

Reporting to Director Shared Services Centre.

Manage the AR & Billing (Order to Cash process) across EMEA & APAC

A team of 9 bi-lingual staff service the blue chip customer base with high value invoicing.

Executing collections across EMEA & APAC – Reduced DSO from 119 to 54days.

Implemented a new Collection Software across EMEA – GetPaid

Implemented SOX (Sarbanes-Oxley) within the AR & Billing function

Defined, developed, delivered & communicated policies, procedures and Staff training –

Adopted and promoted “ Best practice “ process to manage change.

Work closely with Sales Operations Management and Customer Support teams to deliver the business objectives.

Ensure the Integrity & Revenue recognition rules are adhered to according to US GAAP Reporting.

Liaise with EMEA Finance Managers to ensure any appropriate adjustments affecting Revenue are entered on a timely basis

Review and assist EMEA Finance Managers with monthly postings of deferrals and maintenance of the deferred revenue GL accounts

Assist and liaise with Auditors and Corporate HQ in Quarterly Filings according to US GAAP

Assisted external consultants in undertaking a review to ensure country compliancy and EU VAT regulations

November 2002 – April 2003 Travelling – USA.

COMPANY: Safety-Kleen UK Limited Turnover: 35 million, UK - Branches: 18

INDUSTRY: UK’s leading parts washer service provider and collection of small volume solvent waste.

POSITION: Credit Manager January 2000 to November 2002

Reporting to the Financial Controller.

Manage, develop and motivate a diverse team of 13 credit controllers by leading, training and coaching. Ensuring the team actively demonstrate client and customer focus, and build positive relationships.

Responsible for a customer base of 35,000 accounts, consisting of blue-chip, major retailers to Sole traders. Processing of approx 23,000 invoices per month; large volume of relatively low value transactions.

Oversee and monitor the sales ledger and billing functions to achieve accurate and prompt invoicing. Managed & reduced DSO from 97 to 65days - . Full management reporting to the Financial Controller; Cash forecast; Actual cash collections; Disputed debt; Bad debts; Bad debt write off and Vat recovered. Establish and maintain close relationship with Company solicitors, collate and report on debt undergoing the legal process.

Maintain G/L Control Account Reconciliations

Worked closely with IT to map processes and implement a new accounts receivable system. Training of head office and branch level staff on new system.

Hold regular meetings with General Managers and Branch Managers to maintain, exchange and improve department’s systems, procedures and communication.

Meet and negotiate with major customers, establish closer working relationships to ensure prompt resolution of issues.

Reason for leaving: Redundancy due to outsourcing

COMPANY: Alpha Catering Services Limited

INDUSTRY: UK’s leading catering services provider to major world airlines

Turnover: 230 million, UK and Europe

POSITION: Credit Controller March 1998 to December 1999

Reporting to Group Credit Manager

Assume full control for credit issues, headed a team of 6 dedicated staff.

Team achieved objectives and targets by using a deadline driven approach, coupled with a need of high level of client service.

Collection of 20 million debt on a monthly basis – collectively as a team reduced DSO from 46 to 32days.

Introduced a new dispute management system

Credit insurance – work with the underwriters to review credit limits, ensuring Alpha is trading within the set guide lines of the insurance policy.

Working closely and constructively with sales teams to support their business development activities

Maintaining the integrity of existing credit control procedures and identifying areas of improvement

Debtor’s reports and analysis / Cash Forecast – daily/monthly

Liaising with credit agencies and collection agencies

Meet and negotiate with major customers

COMPANY: ICL Retail Systems (Fujitsu)

INDUSTRY: Computer systems solution provider to the retail industry

Turnover: 500 million worldwide (UK and Europe 250 million)

POSITION: Credit Controller Team Leader October 1996 to February 1998

Reporting to Financial Controller Europe

Responsible for 4 staff members within a shared services centre

Executing collections in majority of European currencies

Agree content of CC service level agreements with country MD & FC.

Ensure achievement of CC process performance and quality standards as defined in service agreements.

To promote the CC function throughout the business through a continued professional working relationship with other business units.

Reconcile inter-company balances for group companies.

Manage the month end process and adjustments.

Financial Reporting: Cash targets & allocation; Cash flow; Debt analysis; Bad debt provision

Management of Query Resolution

COMPANY: Thorn Security Ltd (ADT) February 1990 - August 1996

INDUSTRY: Manufacturer: Fire Detection & Security Equipment

Turnover: 170 Million, 23 Branches

POSITION: Credit Manager - International Division

Full reporting to Divisional Financial Director

Manage a small credit control function with a commercially orientated approach to credit management. Trading in the export trade through a network of distributors in Europe, Middle East, Africa and Asia.

Worked in very close liaison with country managers, operations and manufacturing to monitor contract implementation, to ensure it has minimum impact on collections and exposure risk factors.

Dealing with a variety of Non-standard terms of payments and other export instruments of payment – Negotiating letters ofcredit, invoice discounting and issuing of bank guarantees relating to advance payment, bid, performance and warranty.

Manage the risk exposure process via maintaining ECGD insurance policy, working with underwriters, review creditlimits, distributor’s turn over levels, country exposure and economic political outlook.

Provide management reports and analysis of DSO; Cash collection; aged debt analysis; dispute management and major issues that affect the distributor network.

Contract Vetting/Opening new distributor accounts

Stop List/Litigation at County Court

Bad debt review & write off

Reconcile commission accounts

Ensure prompt, quality & timing for invoicing

Review trading terms

COMPANY: G.E. Information Services Ltd (General Electric of U.S)

INDUSTRY: Computer Services (Global Networking)

Turnover: 30 Million

POSITION: Assistant Credit Controller March 1988 - January 1990

Reporting to UK Credit Manager, also dotted line vertical reporting to USA on quarterly basis. Customer base: Financial institution & Multi-nationals.

1,000 live accounts, large value invoices.

Executing collections for UK, Irish & Dollar denominated ledgers; managing prompt resolution of disputes requiring close liaison with Sales staff & maintenance of a database for tracing progress; sales ledger accounting; nominal ledger; journals account reconciliation & cash applications and allocation; credit vetting system analysis, targeting, reporting & planning; deputising in the absence of the Credit Manager.

SYSTEMS/APPLICATIONS:

SAP, GetPAID, JD EWARDS, PEOPLESOFT (V8)

MS WORD/EXCEL/OUTLOOK

DEC, P.C., LOTUS 123/ SYMPONY, IBM AS 400, TETRA (CHAMELEON),

PERSONAL

INTERESTS: Swimming, Badminton, Reading

EDUCATION & QUALIFICATIONS

West Bank High School, Skelmersdale, Lancs

Wigan College of Further Education, Wigan, Lancs

O Levels: Maths, Accounts, Law, Economics

A Level: Accounts

Certificate in Office Studies