Collections Officer Resume

Contact information

Ben L. Weeks

19 Street

San Diego  

California

Career objective 

Looking for a challenging position of the Collections Officer Resume the reputed University with a view to use my wide experience for the benefit of the organization.

GCSE passes in Science, Maths, Art, Textiles, English, English Literature, P.E. Theory and GNVQ Leisure and Tourism. 

 

Completed an NVQ Administration Level Two, which is equivalent to five A-C GCSEs. 

 

Key Skills: Multitasking 

Hard working and conscientious. 

Ability to work under pressure to set targets and deadlines. 

Confident approach to dealing with clients/customers and colleagues. 

Can work in a team environment, but also able to work on own initiative. 

 

 

Career Summary: 

 

28/O2/O5 to date: The Royal Bank of Scotland credit card centre. Westcliff-on-Sea

 

I currently work for the Royal Bank of Scotland Group, in the Collections Correspondence Department. 

 

My main job role involves, dealing with customers who are in financial difficulties for various reasons; I am polite, sympathetic and professional at all times. I mainly deal with customers, financial third parties, solicitors and accountants, by telephone or 

correspondence. I issue account details and collect financial statements (customers, income, expenditure, priority debts and other creditor details). This enables me to decide the best way forward for the customer, either by arranging a fixed payment 

arrangement or closing the account and passing it through to the in house Debt Recovery Department. 

 

I use several systems; Word, Excel, Tsys (account data system), Speed Scan (copy statements), Hois (Branch data system), and an Automated Correspondence system. I deal with a variety of different products within the group, so I have to ensure that I am 

corresponding using the correct stationery. 

 

Within my job role, I also deal with customers that are classed as ‘At Risk’ where they can be suicidal, have addictions (alcoholism, gambling) suffering from a terminal illness or mental health issues. I deal with these customers in a very sympathetic but professional manner and again I provide the best solution possible for them by gathering required information and requesting relevant documentation to support there current situation. 

 

When other departments are busy, I have helped out within the Collections Concerns Department as well as the Inbound 

Telephone Team.

 

I have also confidently organised staff training with management, pre booked rooms, set up a training programme and trained colleagues to the required standard.

 

I am currently a reward and recognition representative, this scheme recognises colleagues, who go the extra mile to give a good customer experience/service or assist other colleagues within the group, that have the right vision towards the business and a 

Desire to succeed, I have also received awards. I am also a staff feedback representative, gathering process/policy problems/ideas and solutions, attending monthly meetings to discuss, resolve issues and implement new ideas.

 

Previously I have been a customer experience representative, which involved attending meetings and promoting to colleagues the importance of giving a customer, a good customer experience.

 

I have recently completed a project of organising the promotion of my department. This involved, requesting volunteers, booking rooms, holding meetings, issuing team emails, requesting a temporary central email for staff to give feedback and ideas, organising two drop in days for staff from other departments to visit my section to get a better understanding of what we do.

 

 

02/11/04 to 17/02/05: The Gold Centre. Southend-on-Sea

 

I worked full time as a shop assistant. 

 

Involved:

 

Serving customers in a polite and professional manner

Keeping jewellery polished at all times

Stock taking, ensuring each item of jewellery had a place in the window, counter case and back stock

Minor repairs on watches

Preparing receipts for collection/payment

General housekeeping to ensure the shop was presentable 

 

01/09/04 to 01/11/04: Seeking employment. 

 

07/07/03 to 31/08/04: Equity Asset Management Southend-on-Sea

 

I received a promotion whilst working at Equity into the Legal Department as a Legal Administrator. 

 

Job involved: 

 

Answering the telephone to residents and solicitors

Dealing with sales/re-mortgages of properties. This involved the processing of fee, package and chaser letters together with updating the computer system with all the correct information

Processing Land Registry Searches

Deed of Covenants

Incoming and outgoing post

Verbal and written queries

Filing, photocopying and faxing information to solicitors

Reading leases and setting up files

Gathering insurance information to deal with sales/re-mortgages of properties

 

30/09/02 to 06/07/03: Equity Asset Management. & Regis Port Plc. Southend-on-Sea

 

I did an NVQ Administration Level Two at Equity and Regis.

 

Job role involved:

 

Opening and distributing incoming post to relevant departments or person e.g. Legal, Accounts, Property Managers.

Filing/faxing/photocopying

Running general errands for colleagues

Dealing with outgoing post, signing off special and recorded mail

Using a folding and franking machine 

 

Osborne’s,   

 

Part time job involved, working a few hours every Saturday and occasional Sundays.

 

Clearing tables

Serving customers/taking orders

Washing up

Making tea, coffee and rolls

 

Woods Pharmacy,   

Part time job involved: 

 

Serving customers

Checking delivery orders

Delivering prescriptions 

Stock taking/stocking shelves 

Working within a community environment

 

 

 

BUPA Wellesley Hospital, Southend-on-Sea

 

For my work experience I attended the above hospital. 

 

The experience involved:

 

Taking patients in and out of the theatre recovery room 

Talking to the patients

Making tea and coffee

Washing dishes

Checking the gas (noting the gas readings)

Working within the kitchen/dining area and assisting the chefs

 

Lithofast Co. Ltd.   (in administrative receivership) 

 

Part time job involved working a few hours a week after school and during school holidays. 

 

Filing job bags into numerical order

Filing purchase invoices into their relevant folders 

Making tea and coffee

 

References

Ben L. Weeks

Manager

Wap Company.

Ben_Weeks@gmail.com