Chief Operations Officer Resume

Contact information

Briany S. Sinclair

17 Street

Denver

Career objective

Looking for a challenging position of the Chief Operations Officer Resumethe reputed University with a view to use my wide experience for the benefit of the organization.

Motivated and highly experienced Team Leader/Administrator with excellent leadership, management qualities and customer awareness, having worked as an Operational Team Leader and Office Manager for the Home Office for the past 23 years.

During my period working for the Home Office have acquired many transferable skills and was instrumental in successfully achieving the Units targets and goals by motivating staff, effectively processes mapping, managing change, implementing policy and being innovative.

Have recently accepted voluntary redundancy and now want to transfer the acquired skills into a wider work industry where my skills can be effectively utilised

Achievements

During operation shift solely responsible for managing up to 40 staff, authorising detentions and interviews, ensuring policies and procedures were followed and correctly implemented. I proactively managed change and the workflow by prioritising workload, redeploying staff and making decisions regarding procedural changes whilst still meeting targets and effectively providing a service to the customers and keeping to SLAs

Managed the Minors and vulnerable adults team and acquired enhanced CRB in May 2010

Dealt with oral and written complaints against staff and the procedure including queries from MPs

Managed the administration office ensuring the correct stationery and equipment was ordered within the financial constraints. Approved risk assessments conducted by the Health & Safety Officer authorising adjustments as necessary. I collated statistics and wrote end of months reports for the Senior Management Team. I managed the rota compilation and ensured shifts were allocated fairly and met the needs of the business.

Responsible for the interpreter budget and ensured that they were used effectively and adjusted their bookings accordingly thus saving the Unit 600,000 in the last financial year

As the Training Liaison Officer wrote the training plan and the Work Plan Objectives ensuring Key Performance Indicators were in place

Managed the call centre dealing with appointments and customer queries, ensuring that targets were met and correct information was inputted onto the system by way of performance monitoring and random sampling

Line management responsibility for 12 staff, dealing with HR issues including attendance and misconduct. Setting personal development plans, monitoring performance, motivating, coaching and encouraging staff to work to their full potential

Experienced competency based interviewer leading a number of internal campaigns and boarding on external campaigns

Member of the Diversity Team and was part of the National Executive Committee and one of the founder members for THE NETWORK which was the first and currently the biggest support network in Whitehall.

Key Skills

Ability to manage time and prioritise workload to ensure efficient delivery of all aspects of tasks

Regular user of Microsoft Office, including Excel, Word and PowerPoint

Excellent communicator with numerous years of letter and report writing , also presenting skills

Good Listener, able to fact find and probe to get required information

Have acquired excellent conflict management skills by dealing with the public and resolving complaints

Highly innovative having introduced an appointment system and processes which saved the department numerous hours of manpower

Good analytical skills, able to scrutinise and digest complex information with a positive result

Strong leadership qualities by motivating, encouraging and supporting the team

Strong customer awareness/focus skills, ensuring that processes and decisions have a positive impact on customers

Excellent team player, who is able to be flexible and support colleagues

Work Experience

Medical Recruitment For Surgeons - Administrator/Events Host (Temp), London Deanery, (contact details removed)Square (January for 1 week)

Meeting and greeting delegates

Liaising with the board Consultants to enable the interviews to be timed effectively

Issuing passes and documentation

Assisting the interviewers with all administrative duties and ensuring the interviews are accurately timed

Communicating information to delegates.

Customer Assistant/Sales Assistant (Christmas Temp) Marks & Spencer, Croydon

(October 2010 to December 2010)

My main role as the only rostered early staff was to ensure the overnight deliveries was put out on the shop floor in the correct order and rearranged the goods where, necessary to do so and prioritise the stock according to the best sellers and customer’s requests.

Although new to retail the management acknowledged my own managerial experience and left me to use my initiative to organise the stock accordingly.

Dealt with customer queries, reservations, stock ordering and customer services

Till trained and am now familiar and competent with the process and handling large sums of money.

Chief Immigration Officer (Operations Manager), Home Office, United Kingdom Borders Agency, Croydon and occasional relief at the Ports

(November 2005 to October 2010)

Managed 35 – 40 of Immigration Officers and Administrative Officers per shift dealing with the initial asylum screening for adults and unaccompanied minors

Authorised detentions and had the Powers of Arrest

Managed the inbound and outbound appointment/queries call centre

Face to face dealings with the public and established excellent customer relations/service.

Responded to written complaints and queries

Allocated work and monitored progress and workflow.

Line management responsibility for 12 staff

Managed the duty support office.

Point of contact on diversity issues

Wrote the Work Plan Objectives for all grades in the Unit and setting the

standards of how these objectives should be met

As the Training Liaison Officer wrote the training plan and manual for the unit and

managed a group of mentors/coaches

A trained competency based recruitment interviewer

Higher Executive Officer (Office Manager), Home Office, Croydon

(May 2001 to November 2005)

Managed a team of 30 administrative staff and up to 200 interpreters

Conducted investigations into complaints made against interpreters and answered general queries from stakeholders.

Responsible for the fair allocation of work and had to ensure asylum interviews were booked within the given time constraints to ensure the unit met its targets.

Responsible for the overall training and development needs of the Unit. I engaged with stakeholders and arranged cross over training and detached duty which enable staff to have a greater understanding of others work and how the work that they undertook fed into the Immigration & Nationality Business Plan

Overall management of office and administrative issues

Presenting Officer, Home Office, Feltham

(January 1999 to May 2001)

Defended the Secretary of State's decision to refuse an application in the appeals

Court based on the evidence before me.

Prepared cases for presenting my case before a Tribunal Judge and for effective cross examination of the appellant

I researched case law, country information and analysed complex information by effective use of the internet, Home Office Policy and legislation.

I liaised with internal and external stakeholders both in the UK and abroad and had to work to extremely tight deadlines

Executive Office, Home Office, Croydon

(January 1995 to January 1999)

My role was as an Immigration caseworker, conducting in depth interviews

Provided administrative support to the Senior Management Team

Line management responsibility for 3 administrative officers who had to refer their cases to me for approval

Administrative Assistant/ Officer

(April 1987 to January 1995)

My role entailed providing administrative support to the team.

Education

Selhurst High School For Girls, Croydon (September 1980 to June 1984)

6 O’Level passes

Additional

Obtained enhanced CRB clearance in MAY 2010

Competent User of, Word, Excel & PowerPoint

Experienced HR system Adelphi

Undertook personal safety training July 2010

Hobbies & Interests

I currently assist on my husband's market stall in Camden Markets at the weekends. This experience has enabled me to develop my interpersonal skills outside of the work environment.

References

Briany S. Sinclair

Manager

Wap Company.

Briany_Sinclair@gmail.com