Call Center Representative Resume
Contact information
Boby S. Patel
1 Street
Fort Worth
Texas
Career objective
Looking for a challenging position of the Call Center Representative Resume the reputed University with a view to use my wide experience for the benefit of the organization.
CAREER AIM: A profession that will provide opportunity for advancement using my skills and knowledge in Telemarketing, Business Development, & Administrative Works.
SKILLS:
Computer savvy; MS Word, Excel, & PowerPoint; Experienced in accounting & bank reporting;
A team player, team leader with strong written and oral communication skills in English.
EMPLOYMENT HISTORY:
Sixt Rent A Car Heathrow Airport (Terminal 1/Terminal 3/Hatton Cross, Feltham)
Position Title : Customer Service/Car Rental Agent (Dec. 7, 2010 - Present)
Work Description : Handles car rental inbound/outbound reservations and assists customers w/
international bookings;
Teleperformance Philippines (Call Center)
Position Title : Customer Service Representative (May 4, 2010 – Nov. 4, 2010)
Work Description : Handles the inbound calls for Hotel Room Reservation mostly in US and
Europe.
Sixt Rent A Car Doha, Qatar (Doha International Airport Branch)
Position Title : Administration Manager/Reservation/Customer Service Manager (March 2009 - March 2010)
Work Description : Handles the inbound/outband calls & dispute from/to other Sixt Counties;
Takes charge of bank communication regarding customer related concerns;
Conducts Courtesy Call to Corporate Accounts; &
Prepares payroll/pay slip, supplies and other company bills.
Position Title : Collection Officer (August 2008 – Feb. 2009)
Work Description Prepares invoices through Peachtree Accounting System;
Main Office Takes charge of collections, receivable, sales & expenses through Peachtree System;
(Acctg. Dept.)
Position Title : Customer Service Representative (Feb. 7, 2008 – August 2008)
Work Description : Opens and closes the rental agreement (CARPRO System) through cash/credit
Card, makes sure the fleet availability; & takes charge of the international and local reservation;
Epixtar I.T. Enabled Services, Inc. Philippines (Jan. 9, 2006 – Jan. 9, 2008)
Position Title : Call Center Agent (Outbound Campaign)
Accounts Handled: Compu Credit Jan. ’06 to Sept. ’07 & Verizon Campaign Oct. ’07 –Jan. ‘08
Star Paper Corporation (Philippines; June 12, 2004 – Jan. 2, 2006)
Position Title : Account/Marketing Executive
Specialization : Marketing/Business Development/Education
Industry : Dealer/Supplier of School/Office Supplies Nationwide
Work Description : Presents company’s products & conducts stock inventory
MOF Company (Subic), Incorporated (Philippines; August 8, 2009 – May 30, 2004)
(A Project Logistics Joint Venture Company of MOF C7ompany, Inc.
Philippines & Sheedy Drayage Co., San Francisco, Ca., USA)
Position Title : Marketing Executive/Assistant (Aug. 8, 2003-May 30, 2004)
Operation Assistant (Dispatching Dept.)
Corporate Communication Officer
Encoder (Cost Estimation Department) (Jan. 2004 - May 30, 2004)
Specialization : Marketing/Business Development Industry: Transportation Services
Work Description : Meeting & Submits Proposal and Company’s Profile/Brochure to the clients; &
Prepares quotation (seafreight/airfreight);
Others Work Experiences:
College Substitute Secretary (Aug 5, 2002-Dec. 15, 2002) College of Arts and Sciences
Student Assistant (May 1998 – May 2002) College of Arts and Sciences
Student Trainee w/ 96% Excellent Performance
(Philippine National Bank, June, 2001 – Jan. 31, 2002)
Crew Member
(Jollibee Foods Corporation – Fast Food Chain, Nov.13, 1998 - May 10, 1999)
RECOGNITIONS:
2007: QUALITY EXCELLENCE AWARD (June’07)
TOP PERFORMANCE & EFFICIENCY AWARD (June’07)
Epixtar I.T. Enabled Services, Inc.
2006: QUALITY EXCELLENCE AWARD (Aug. & Sept ’06)
Epixtar I.T. Enabled Services, Inc.
EDUCATION:
Degree : Bachelor of Science in Commerce Major in Management Accounting
UNIVERSITY OF NEGROS OCCIDENTAL – RECOLETOS, PHILIPPINES School Years 1998-2002
References
Boby S. Patel
Manager
Wap Company.
Boby_Patel@gmail.com
