Author Resume
Contact information
Orian S. Bacauanu
17 Street
Chicago
Illinois
Career objective
Looking for a challenging position of the Author Resume the reputed University with a view to use my wide experience for the benefit of the organization.
Objectives
Following a break n work to look after my elderly Mother, I am an experienced Customer Service Agent seeking full-time position in an organisation where I can utilise my expertise in a challenging and rewarding environment
Skills/Achievements
Over 16 years of customer service at a large utility company, managing customer bills
Involved in developing, setting up and managing various customer service projects
Sales ledgers and credit control experience in large International insurance company
Use of various software packages including WORD and EXCEL
Use of various internal accounts and customer service systems
Highly developed time management skills
Proven communication skills both written and verbal
Excellent Spanish skills
Career Details
Accounts clerk and customer services
1992-2009 Thames Water Utilities Ltd
Accounts clerk and credit controller
1986-1992 NEM Insurance
Spanish Translator
1980-1986 Howden Insurance SA Madrid and London
Freelance Automotive History Researcher and author
1980-1985 Olyslager Organisation Dorking
1985-1995 Autofax,
Major areas worked on
Customer Service
Direct contact with customers by phone, email and letters
Liaising with other departments to resolve customer queries
Task force work involving clearance of overdue, unanswered queries
Involved in developing and setting up and managing a system to identify users of water on empty properties for accurate billing and increased revenue
Developed and managed system to monitor timescales of work allocated to contractors, engineers and meter readers
Accounts and credit control
Sales ledger reconciliations
Issuing accurate bills
Credit management and debt recovery
Investigating and resolving customer queries
General correspondence
Training new staff
Writing a works manual
Translations
Translation of accounts documents and marine insurance claim files from Spanish to English
Translation of general correspondence between company Directors in Madrid and London, Spanish to England and English to Spanish
Corua
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Publishing
Researcher for authors of historical automotive subjects
Author and editor of 8 titles on automotive related subjects
Author and editor of Trade magazine Advanced Prototype Information Service.
Proof reader for on going projects
DOB 28 March 1960
POB Stratford, London
Status Divorced
Education
Establishment Colegio San Juan de Bosco Alicante, Spain 1978-1980
Qualifications Selectividades (AS Levels) Spanish and Philosophy
Establishment Stratford Grammar School 1971-1978
Qualifications A levels Spanish A Geography B Meteorology A
O Levels English Lang B Spanish Lang B Spanish Lit B
French B Maths B History B Geography B
Languages
Spanish
English
Hobbies/Interests
I am a published author of several automotive history books in the past and I now enjoy writing satirical novels, and took a year from work to complete two books for publication
I also used the time to look after my elderly mother who was here in England and has now returned home to Spain, and spending time with my grown up children when I can.
I enjoy hiking and cycling in the country, and I study for pleasure Biblical history, myths and legends, philosophy, and astronomy.
I have in the past spent much time travelling in Spain with friends that I have there and enjoy cooking Spanish cuisine.
References
Orian S. Bacauanu
Manager
Wap Company.
Orian_Bacauanu@gmail.com
